Bonus Complaint Fruity vegas, Bonus terms and conditions capped?

Keith Addy

Full Member
PABnonaccred
MM
Joined
Mar 2, 2015
Location
edinburgh
just recently signed up to Fruity Vegas its a new casino.
I saw the welcome bonus for the first signup and deposited, which I played and lost.
I then decided to deposit again which to my surprise it doubled my 100 to 200 pound.
No mention of option to opt in or out .

I was lucky to win by a large margin of £1939.70 to make the play through conditions however it jumped to
Down to £400 .
After I called support I was alarmed to find out that not only you have to make through the play through that you capped
The winnings by deposit by x4 which is a very odd bonus condition system and against the nature of a welcome bonus in my opinion .
The usual story will be Terms and conditions which even with a pocket lawyer would take days to work out and even by the supports own admission its layers of links upon links.

I would say even after reading the terms and conditions it’s not very clear and open to interpretation and very misleading.
This puts the customer into silo from real winnings and seems Unethical.
Certainly a bit of a strange glad i didn't win 1 million then got offered the cap still raging though.
 

hedgehok

Meister Member
mm3
Joined
Jul 30, 2014
Location
Germany
just recently signed up to Fruity Vegas its a new casino.
I saw the welcome bonus for the first signup and deposited, which I played and lost.
I then decided to deposit again which to my surprise it doubled my 100 to 200 pound.
No mention of option to opt in or out .

I was lucky to win by a large margin of £1939.70 to make the play through conditions however it jumped to
Down to £400 .
After I called support I was alarmed to find out that not only you have to make through the play through that you capped
The winnings by deposit by x4 which is a very odd bonus condition system and against the nature of a welcome bonus in my opinion .
The usual story will be Terms and conditions which even with a pocket lawyer would take days to work out and even by the supports own admission its layers of links upon links.

I would say even after reading the terms and conditions it’s not very clear and open to interpretation and very misleading.
This puts the customer into silo from real winnings and seems Unethical.
Certainly a bit of a strange glad i didn't win 1 million then got offered the cap still raging though.

As a new player it's indeed very tough to get a grasp on all those terms. This is why you are better off to use the accredited casinos here at casinomeister. However you should always read all T&C especially when you play with bonuses.

As far as I can see they enforce the 4x bonus rule on the Welcome Package but it's not part of their general T&C. I agree it's a shitty term but it's quite clearly stated. Casinos tend to have very stringent terms on their welcome bonuses. Some have a max. withdrawal (or "conversion") term like Fruity Vegas. Others limit certain payment options or have higher wagering requirements. You might have more leeway on (reload-) bonuses.

And: Welcome to the forum ;)

P.S. I see they have the 4x conversion term on their reloads too.
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
Such terms are totally crap but they are in the terms so nothing to be done but take your money and run. I would NEVER deposit at a place which places such caps on a bonus.

As said stick to the accredited list here and you wont go far wrong :)
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Another one of Nektans casinos:(

All seems to be offering a free £5 to make people sign up. Capped at a max cashout of £20.

All bonuses are 4x max cashout

You're only allowed 3 accounts at their casinos, so if you're not allowed to sign up or get one account closed suddenly then you know why.
I would never play at their casinos so please people, check if it's Nektan and then read the rules before signing up. If you like their rules I believe they at least are paying.
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
Some of the Nektan casinos do some low roller friendly bonuses.
Like deposit £10 and play with £75.
Even if they put the 4x bonus restriction on, can still get £300 for a tenner deposit, and some good playtime.
I joined one a few month ago and didnt dip into bonus, had a very nice hit on Miss Kitty and they let me withdraw and forfeit bonus.
I dont know if you can forfeit bonus now.

Would be a bit pissed off if i had nearly 2 grand when i did WR though like the OP.
But as a low roller, thats never happened to me yet lol.
Highest i have ever withdrawn is £1200
 

jjezebel37

Dormant account
Joined
Nov 20, 2011
Location
Belfast (Northern Ireland)
Another one of Nektans casinos:(

All seems to be offering a free £5 to make people sign up. Capped at a max cashout of £20.

All bonuses are 4x max cashout

You're only allowed 3 accounts at their casinos, so if you're not allowed to sign up or get one account closed suddenly then you know why.
I would never play at their casinos so please people, check if it's Nektan and then read the rules before signing up. If you like their rules I believe they at least are paying.

Same here. I wouldn't touch them with a barge pole.

I feel for new players who get sucked in with their generous SUB (sometimes 400%)!! Only to find their winnings capped if they win big.

They also spam the he'll outta me the cretins.
 

gimmi85

Non-Gambler
Joined
Jun 10, 2016
Location
sweden
It happend to me 30 min ago. I deposited 250 sek and got a bonus i won 12000 sek and suddenly my balance was 2000 sek, I will never ever touch a nektan casino again:thumbsup:
 
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