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Bonus Complaint Fruity vegas, Bonus terms and conditions capped?

Discussion in 'Casino Complaints - Bonus Issues' started by Keith Addy, Jun 16, 2016.

    Jun 16, 2016
  1. Keith Addy

    Keith Addy Full Member MM PABnonaccred

    Occupation:
    it engineer
    Location:
    edinburgh
    just recently signed up to Fruity Vegas its a new casino.
    I saw the welcome bonus for the first signup and deposited, which I played and lost.
    I then decided to deposit again which to my surprise it doubled my 100 to 200 pound.
    No mention of option to opt in or out .

    I was lucky to win by a large margin of £1939.70 to make the play through conditions however it jumped to
    Down to £400 .
    After I called support I was alarmed to find out that not only you have to make through the play through that you capped
    The winnings by deposit by x4 which is a very odd bonus condition system and against the nature of a welcome bonus in my opinion .
    The usual story will be Terms and conditions which even with a pocket lawyer would take days to work out and even by the supports own admission its layers of links upon links.

    I would say even after reading the terms and conditions it’s not very clear and open to interpretation and very misleading.
    This puts the customer into silo from real winnings and seems Unethical.
    Certainly a bit of a strange glad i didn't win 1 million then got offered the cap still raging though.
     
  2. Jun 16, 2016
  3. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    As a new player it's indeed very tough to get a grasp on all those terms. This is why you are better off to use the accredited casinos here at casinomeister. However you should always read all T&C especially when you play with bonuses.

    As far as I can see they enforce the 4x bonus rule on the Welcome Package but it's not part of their general T&C. I agree it's a shitty term but it's quite clearly stated. Casinos tend to have very stringent terms on their welcome bonuses. Some have a max. withdrawal (or "conversion") term like Fruity Vegas. Others limit certain payment options or have higher wagering requirements. You might have more leeway on (reload-) bonuses.

    And: Welcome to the forum ;)

    P.S. I see they have the 4x conversion term on their reloads too.
     
    1 person likes this.
  4. Jun 16, 2016
  5. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Such terms are totally crap but they are in the terms so nothing to be done but take your money and run. I would NEVER deposit at a place which places such caps on a bonus.

    As said stick to the accredited list here and you wont go far wrong :)
     
    3 people like this.
  6. Jun 16, 2016
  7. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Another one of Nektans casinos:(

    All seems to be offering a free £5 to make people sign up. Capped at a max cashout of £20.

    All bonuses are 4x max cashout

    You're only allowed 3 accounts at their casinos, so if you're not allowed to sign up or get one account closed suddenly then you know why.
    I would never play at their casinos so please people, check if it's Nektan and then read the rules before signing up. If you like their rules I believe they at least are paying.
     
    1 person likes this.
  8. Jun 17, 2016
  9. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    Some of the Nektan casinos do some low roller friendly bonuses.
    Like deposit £10 and play with £75.
    Even if they put the 4x bonus restriction on, can still get £300 for a tenner deposit, and some good playtime.
    I joined one a few month ago and didnt dip into bonus, had a very nice hit on Miss Kitty and they let me withdraw and forfeit bonus.
    I dont know if you can forfeit bonus now.

    Would be a bit pissed off if i had nearly 2 grand when i did WR though like the OP.
    But as a low roller, thats never happened to me yet lol.
    Highest i have ever withdrawn is £1200
     
    1 person likes this.
  10. Jun 17, 2016
  11. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Same here. I wouldn't touch them with a barge pole.

    I feel for new players who get sucked in with their generous SUB (sometimes 400%)!! Only to find their winnings capped if they win big.

    They also spam the he'll outta me the cretins.
     
    2 people like this.
  12. Sep 11, 2016
  13. gimmi85

    gimmi85 Non-Gambler

    Occupation:
    gambler
    Location:
    sweden
    It happend to me 30 min ago. I deposited 250 sek and got a bonus i won 12000 sek and suddenly my balance was 2000 sek, I will never ever touch a nektan casino again:thumbsup:
     

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