Non-Bonus Complaint Free chip issue

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
So you send him a free chip which can't ever be turned into real money at any point ? How is this going to do anything but cause confusion ? Ok , if you make it super clear like "WARNING This is just a playmoney chip and cannot be withdrawn at any point" then fair enough and that's your prerogative but to have that info hidden in bonus terms 1.17 in small print is just retarded
I would call it predatory but I don't see how it would encourage players to lose money at your casino , rather than just piss them off when they realise they were using playmoney all that time :confused:

These are the rules for those that are depositing customers. The other were for those that never have made a deposit. The OP had played several free chips before making a deposit which is why he was denied the 100 cashout.
  • 2.1.4. The money won from Free Spins will be credited to your bonus amount balance and is subject to our standard terms and conditions, bonus terms and wagering requirements. However, winnings after wager requirements are completed are real money and are available for withdrawal.
I agree that it's pointless to even offer free money to people and they should be aware that no one wants to play anything without being able to cash out. It's just a trick to get players to log in again well aware that they are bad in reading rules.
But players need to learn reading them too so there is always two sides of it.
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
Admittedly it's strange to send non-cashable freechip offers considering you could just as easily "try out" the site on play-for-fun mode so the excuse that the chips are for trying out the site seems strange to say the least. But, because they have it on their terms you've already lost @darksun64 . You can PAB this if you want but their terms clearly state the rules and you are expected to read the rules on any casino you play at, and you've agreed to the said rules so I wouldn't expect the PAB to go anywhere.

Besides that, casinos not allowing free bonuses to be redeemed subsequently of one another before making a deposit aren't exactly uncommon. You signed up and got a free chip and lost it but didn't make a deposit. Then you received another, and an another .. probably thought at this point why bother depositing if they just send you free cash anyways? Why would any casino just send free cash to non-depositing players? Seems illogical to me. Therefore it's fairly logical to expect some rule limiting or not allowing cashouts to be in place.
 

Emily_casino-rep

I-Gaming Industry Representative
Joined
Oct 15, 2018
Only your brand has such a statement that in itself speaks volumes, I will continue to use your free plays but you will never get another dime out of me and I hope that this post provides enough information for readers to make their own decisions and come to the determination that you're Casino should be in the pit and should always be left there.

darksun64,

Once again, I apologize for any inconvenience this has caused you and I just want to remind you that future free chips received on your account are cashable according to the Bonus Rules and your VIP Level. Whatever funds you prefer to play with, be it bonus amounts, free spins or cashback, your account will be set up according to your preference. For anything that you need for your account or any question that you have, including for a personalized bonus plan, you can get in touch with one of your Account Managers on chat, they are online 24/7.

In the meantime, I hope to see you online soon and I am at your full disposal in case you need any help.

Sincerely,
Emily
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... And I am not sure if there is a time limit. There might be one though :p @maxd would need to confirm this perhaps?

Yeah, as stated in the PAB rules raising a complaint 12 months or more after the event is likely to be unsuccessful so that's our cut-off.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Thebes Casino | Grey Zone | Casinomeister® Online Casino Authority

1668/JAZ 'license' worth the same as used piece of bog roll.

'Casino Rep On Crack' winner 2010.

Very few worse casinos on the planet.

Sorry, but according to thePOGG there have been issues too.

At least they don't take unlicensed UK players.

I agree that 1668/JAZ is a rubber stamp, and should not be allowed to be operating in this industry, the casinos operating with this license should at least be given the benifit of the doubt - many of which are not aware of the unscrupulous activity of this Curacao beach club. :p Guts had a license from them, and we didn't kick them to the curb. :D

It's true that this casino group had a not so glamorous past, but I am giving them a chance to get out of the Rogue Pit since the complaints which we had were old and as far as I know, there hasn't been anything recently. So yeah, they should be OK.

We have a new rep for the casino group, and so far I think she is doing a pretty good job. Some folks here need to show a bit more courtesy since she is here assisting players.

As far as I can tell - this is an issue where the OP (original poster) misread the terms and conditions? This is not rogue activity as some here are claiming, but perhaps the fault of the player.

@darksun64 I know you are irate but do not take this out on the casino rep. That is not only uncool but it breaches our rules for harassment. Do not bully the casino reps.

I hope that this post provides enough information for readers to make their own decisions and come to the determination that you're Casino should be in the pit and should always be left there.

What the flip? Just move on. Don't be a PITA. :D Some people like playing there - obviously you don't - so don't.
 
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Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Admin note: changed title from "Refused to pay winnings" - to "Free Chip Issue"
 
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