So you send him a free chip which can't ever be turned into real money at any point ? How is this going to do anything but cause confusion ? Ok , if you make it super clear like "WARNING This is just a playmoney chip and cannot be withdrawn at any point" then fair enough and that's your prerogative but to have that info hidden in bonus terms 1.17 in small print is just retarded
I would call it predatory but I don't see how it would encourage players to lose money at your casino , rather than just piss them off when they realise they were using playmoney all that time
These are the rules for those that are depositing customers. The other were for those that never have made a deposit. The OP had played several free chips before making a deposit which is why he was denied the 100 cashout.
- 2.1.4. The money won from Free Spins will be credited to your bonus amount balance and is subject to our standard terms and conditions, bonus terms and wagering requirements. However, winnings after wager requirements are completed are real money and are available for withdrawal.
But players need to learn reading them too so there is always two sides of it.