Freakyvegas declined withdraw and took all money

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Of corse they pay always somehow or you get much higher comissions etc. I mean ads are never free and this is not charity to players.



Of corse it is important me and should be important also to other players if they join to Freakyvegas or other casinos using this site.

Well I'm not in the mood to explain things to you. I'm sure you always know best anyway.

I told you to contact their rep Lucas and see if he can help you. https://www.casinomeister.com/forums/members/lucas.38407/
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
If you're smart then you try to contact the rep's in here first. That's why they are here. To help!
If that doesn't work then please start a thread with your own issue.
 

Lucas

Dormant account
Joined
Feb 27, 2013
Location
Malta
Hi there azzy,

withdrawal declined due to missing kyc documents.

(Sent you pm to either upload via your account or send over to me)

after which your withdrawal will be processed right away.

Thanks. I'll wait to hear back from you.

Kind Regards,
Lucas
 

azzy

Newbie member
Joined
Jun 14, 2011
Location
finland
Lucas sent me very fast answer. So even I sent documents so there was not showing payment using these methods. So they canceled this withdraw. Not many casinos use this way but there is some. But anyway there is so much problems with this casino so I really recommend stay away even Lucas can help very fast if there is not strange rules what you have not followed.
 

azzy

Newbie member
Joined
Jun 14, 2011
Location
finland
Hi there azzy,

withdrawal declined due to missing kyc documents.

(Sent you pm to either upload via your account or send over to me)

after which your withdrawal will be processed right away.

Thanks. I'll wait to hear back from you.

Kind Regards,
Lucas

It is good that you answered fast. But yeah there is just too much problems.
 

Lucas

Dormant account
Joined
Feb 27, 2013
Location
Malta
Hi Azzy,

Didn't quite understand what you wrote above.

Kindly let me know once you upload the kyc documents i wrote to you via PM, so they can be reviewed, approved, and withdrawal processed.

Feel free to email them directly to myself and I can upload them for you if you'd like.

my email is: [email protected] .

Thanks. I look forward to hearing back from you.

Kind Regards,
Lucas
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Lucas sent me very fast answer. So even I sent documents so there was not showing payment using these methods. So they canceled this withdraw. Not many casinos use this way but there is some. But anyway there is so much problems with this casino so I really recommend stay away even Lucas can help very fast if there is not strange rules what you have not followed.

KYC checks aren't strange rules. Lucas has clearly said send over the missing document they require and you will be paid straight away, I'm struggling to see what the problem is?
 

azzy

Newbie member
Joined
Jun 14, 2011
Location
finland
KYC checks aren't strange rules. Lucas has clearly said send over the missing document they require and you will be paid straight away, I'm struggling to see what the problem is?

Why am I asking here about this? And this topic tell about other situation. And I already sent details which were accepted but they decided cancel withdraw without any messages. Of corse I compare this casino also to some good casinos..

I recommend use brains.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Why am I asking here about this? And this topic tell about other situation. And I already sent details which were accepted but they decided cancel withdraw without any messages. Of corse I compare this casino also to some good casinos..

I recommend use brains.

I recommend you take your own advice.
 

Sonict

Meister Member
mm1
Joined
Mar 25, 2017
Location
Ontario, Canada
As for if casinos actually pay to have higher ratings... NO!

Read this since it explains what casinos have to do to get on the Accredited list in the first place. Notice that there is no mention of "Pay more to get a higher rating!" Becoming Accredited: The Standards | Casinomeister

You can also see how the ratings for casinos are broken down... Something that most other sites out there won't even tell you why the rating is what it is! Click here: Rating System Explanation - Casinomeister

If there was any hint of CM doing a deal with the casinos if they paid him and it made the ratings go up on the casino, It would go against everything that this site was founded on in the first place.

In the end, no casino is perfect.
 

azzy

Newbie member
Joined
Jun 14, 2011
Location
finland
Azzy - everyone is trying to help you. The rep explained that you had not provided compete KYC documentation. The delay is therefore with you and not the casino.

I said that Lucas answered to me fast and its good. But these others are just ruining this topic, not really "helping". Also it is not really normal that you need this kind of forum knowing these things, its just a joke.

KYC is different with other casinos and I agree that there can be some different rules even I sent already documents which showed my payments methods. But I cant really trust casino which think that if you bet 2€ and then later use smaller bets so you get your roll over requirements full, so you lose all money. What other rules they can use when not want pay to you? Also its ridiculous that this casino has so high rating points.

Also I sent documents already which were accepted. But they wanted that my documents show full payment to their account. Now I have sent all of those but still there is some problems... I will inform when they are ok. Let me say that I have not faced this kind of problems with any of maybe 20+ other casinos.
 
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azzy

Newbie member
Joined
Jun 14, 2011
Location
finland
I have played on this casino and now I have withdraw open since 12 july.

So I got now this withdraw. I think it was quite hard and slow if compare to other casinos and the sum was not so big. They never send any messages if there was problems. Also needed send documents which were not even mentioned ex. screenshot of Neteller using settings-page open, and those some documents which I sent are enough to nearly all other places which were already accepted.

Cant be sure is it always so slow or was this just other case. But I dont continue playing here.
 

CASINOMANIC

Registered
Joined
Jul 13, 2018
Location
malta
Good job Lucas sticking around and answering questions. Alot of reps hide when things go down.

I know you arent the owner and possibly dont have any say in this but maybe link the owners to this thread so they can see the mountain of negative feedback by many different posters. This is an awful term.

Just want to say, Lucas is one of the owners and co founder of the Casino. So he has a say in this for sure.
 
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