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Freakyvegas declined withdraw and took all money

Discussion in 'Casino Complaints - Bonus Issues' started by Piijjaa, Apr 25, 2018.

    Apr 25, 2018
  1. Piijjaa

    Piijjaa Newbie member PABnononaccred

    Location:
    Finland
    I played bonus money at freaky vegas casino. Wager by bonus terms and win 800€. They declined my withdraw and took all my money because they claim that i have played my welcome bonus at January wrong. I check my playing history and i have also played that bonus by the rules. Casino dont answer or contact me anymore.

    Here is email what they send.

    When reviewing your withdrawal, we noticed that you have played with the welcome bonus in a way that is not in line with our bonus terms & conditions.

    Due to this, we have decided to consider all your game play as voided any the winnings have been removed from your account.

    You find our bonus terms here, and the following part of our bonus terms have been violated

    Increasing the balance and then changing Your gaming pattern significantly (bet, game type, bet structure or other pattern of betting) to complete any wagering requirements of any Bonus;using any betting system or placing even money bets on any game of chance, and /or using the “Double-Up” or gamble feature within a game to increase win values;increasing your balance after placing high value bets and thereafter proceeding to place bets of less than half of the prior bet value, in order to meet bonus wagering requirements;wagering on Games that do not contribute towards wagering requirements or games with a 0% wagering weight applied to them as specified in the specific bonus landing page terms;wagering on games with bonus money to build up value, lose the bonus and then cash out on the built up value with a secondary deposit.
     
    Last edited by a moderator: Apr 25, 2018
  2. Apr 25, 2018
  3. Lucas

    Lucas Affiliate Manager for Accredited Casinos webmeister

    Location:
    Malta
    Hi Piijjaa,

    Good afternoon.

    Unfortunately the bonus terms and conditions were breached which is why the confiscation was made and funds removed from the account.

    The breach of terms occurred on the game play of your recently claimed bonus of 100% reload on the 21.04.2018.

    As per term paragraph referred to in your OP;

    "increasing your balance after placing high value bets and thereafter proceeding to place bets of less than half of the prior bet value, in order to meet bonus wagering requirements"

    Feel free to get back in touch with me should you have any other questions and i'll gladly assist.

    Kind Regards,
    Lucas
     
  4. Apr 25, 2018
  5. theapple

    theapple IR hates apples

    Occupation:
    i work... slave labor sort of work. like most of u
    Location:
    far far away
    that term should send you straight to blacklisted casinos

    how on earth is this %(#( allowed to fly by is beyond me tbh
     
    dealer wins, zellie, Broke and 5 others like this.
  6. Apr 25, 2018
  7. gokkie

    gokkie Well-Known Member PABnononaccred

    Occupation:
    Manager finance
    Location:
    Netherlands
    Just to clarify this rule/breach of terms.
    Let's say I deposit with a bonus and I bet 2 euro a spin. I get lucky and lower my betsizing to 0.80 euro a spin to meet wager requirements.
    Will I then have (or the chance to have) my funds/winnings removed from my account?
    Or are there other circumstances in this particular case?
     
    Lucky Loser likes this.
  8. Apr 25, 2018
  9. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    1. If this was my forum you would be rogue for having that term

    2. If this breach happened in January, why have you just informed the customer now? Or is the customer wrong and it was recent?

    @Casinomeister tagged to take a look
     
  10. Apr 25, 2018
  11. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    Seems a lot of casinos have that term...was just reading those same terms at gowild....
     
  12. Apr 25, 2018
  13. Lucas

    Lucas Affiliate Manager for Accredited Casinos webmeister

    Location:
    Malta
    Hi All,

    The breach happened in 21.04.2018. as per my previous post. (during this last weekend) Not in Jan as per initial post above.

    Further more - as a gesture of goodwill the funds including winnings up to the point before the breach occurred have been credited to the players account again, allowing them another chance at completing the wagering requirements for the said bonus.

    re; the term in question is used among several operators, and is among other terms for bonus abuse prevention.

    Kind Regards,
    Lucas
     
    Supababe and SpinUk like this.
  14. Apr 25, 2018
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    In other words:

    "When under wagering of bonus, the player may naturally wish to retain any increase in balance by strategizing their subsequent play, with the ultimate aim of converting the bonus and winning some money, despite the house edge being against them. Should any such attempt at winning prove successful, we reserve the right to void any such winnings along with all previous play and keep the money won, plus if we feel like it the initial deposit."

    :rolleyes:
     
  16. Apr 25, 2018
  17. Jono777

    Jono777 mmawardeeIV CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Bet if it was a UK player the payout would already be processed. The UKGC would have a field day with that term ;)
     
    PaaskeDenmark and theapple like this.
  18. Apr 25, 2018
  19. Lucas

    Lucas Affiliate Manager for Accredited Casinos webmeister

    Location:
    Malta
    To the contrary Dunover, we're allowing the player another chance at completing wagering the bonus in good faith, and funds added right away to user's account not even upon request of the player, but from the operator's own will.
     
  20. Apr 25, 2018
  21. brianmon

    brianmon mmawardeeIV webby mm4

    Location:
    uk
    That's not bonus abuse. That's customer abuse.
    Maybe the should also introduce a 'MINBET SHIELD' as well as their 'MAXBET SHIELD'.
    Let's hope the player carries on playing at the higher stakes, and wins even more
     
    babyjoker and pinnit2014 like this.
  22. Apr 25, 2018
  23. theapple

    theapple IR hates apples

    Occupation:
    i work... slave labor sort of work. like most of u
    Location:
    far far away
    its preaching term at its purest.

    - you are allowed to raise bet as often as you want, and as long as its loosing bet you are free to lower it back again
    - but if its a winning bet you cant lower your betsize anymore?

    And the most shocking part is it comes from accredited casino.

    seriously how does a place like this get accredited to begin with? a few years ago accredited casinos were actually good casinos with no traps and random stuff, and now we have to read their terms with our lawyer before we start playing there.

    tldr: if places like this can keep being accredited it kinda defeats its purpose. imo, of course.
     
  24. Apr 25, 2018
  25. SpinUk

    SpinUk Meister Minion MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    GoWild and Mrsmith have the same term. Agree its a snide term - even though its with Bonus money only and not cash, the inducement to deposit (the bonus) should be fair still. Think this crosses the line though on whats fair.
     
  26. Apr 25, 2018
  27. Lincolnuk

    Lincolnuk Newbie member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    So if you played £2 A spin and win say 500. decreasing straight after to say 40-80p a spin is a breach while on Bonus funds... I must be the only one here that agree's with that term. You take a bonus(extra free cash if you wager) so yes it shouldnt be abused. if ppl dont like the terms then dont take it but in my opinion its fair
     
    Lucas likes this.
  28. Apr 25, 2018
  29. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    Yes and most of us don’t play at those casinos/operators with these terms...

    Maybe during the bbf we didn’t scrutinize your terms and we missed this...
     
  30. Apr 25, 2018
  31. Lucas

    Lucas Affiliate Manager for Accredited Casinos webmeister

    Location:
    Malta
    Yes, you may lower the bet size regardless if it's a winning or losing bet. in case i've not explained it as clear, the term does not allow the player to reduce bet size more than half the previous bet, after increasing balance following high value bets.

    There are no traps nor random stuff, and the bonus terms laid out are straight forward and understandable. It's often mentioned in forums as such that in the event that one would like to claim a bonus, to know the terms they're playing with in order to avoid any such situations.

    Having said that, as per previous posts above, i think it's safe to say that we operate in a super fair way, even though the terms were indeed breached, the casino at it's own will gives the player another chance at continuing their game play to complete the wagering of the said bonus in compliance with the terms stated.
     
  32. Apr 25, 2018
  33. brianmon

    brianmon mmawardeeIV webby mm4

    Location:
    uk
    Except your cash is tied to the bonus funds.

    "Wagering of bonus is done with both real money balance and bonus balance.

    Real money balance is used first and all winnings generated through real money are transferred to your bonus wallet.

    Before you deposit you will be asked to choose your preferred bonus. Once a bonus has been chosen, bonus terms will apply until the bonus is fully wagered, these rules also apply for any free spin bonus attached to the chosen bonus."
     
    SpinUk likes this.
  34. Apr 25, 2018
  35. brianmon

    brianmon mmawardeeIV webby mm4

    Location:
    uk
    Except the terms don't actually make anything clear.

    "Increasing the balance and then changing Your gaming pattern significantly (bet, game type, bet structure or other pattern of betting) to complete any wagering requirements of any Bonus;using any betting system or placing even money bets on any game of chance, and /or using the “Double-Up” or gamble feature within a game to increase win values;increasing your balance after placing high value bets and thereafter proceeding to place bets of less than half of the prior bet value, in order to meet bonus wagering requirements;wagering on Games that do not contribute towards wagering requirements or games with a 0% wagering weight applied to them as specified in the specific bonus landing page terms;wagering on games with bonus money to build up value, lose the bonus and then cash out on the built up value with a secondary deposit."

    It all depends on what the customer's interpretation of the word 'significantly' is.
    It doesn't specify anything about reducing the bet size by half.
     
    TheresNoDInBonanza likes this.
  36. Apr 25, 2018
  37. theapple

    theapple IR hates apples

    Occupation:
    i work... slave labor sort of work. like most of u
    Location:
    far far away
    sd
    it cant be abused. bonuses already have too high wagering requirements to prevent abuse and they are -EV on their own. Adding more traps is just a way for casinos to avoid paying players who somehow manage to win despite high wagering requirements so yes im pretty sure you are one of few people here who think its a fair term.

    Most of us just dont play at places like this because we know better than that, but god knows how many unsuspecting players have had their funds taken away because of rules like this one.

    Also there are like 9000 other casinos out there without this term and its safe to say most people who get their money taken away because of it havent seen it coming. Yes we all agree they should read terms but having a term that allows you to play $5 and then 0,20 cents spin one after another, but only if $5 spin was a loosing spin might sound fair to some people (you?) but others might look at it as a predatory term and im 100% sure UKGC would agree with it

    not to mention its a vague term and as such its easy to abuse. Saying you are not allowed to lower your bet "significantly" means what exactly...? lower it by 50% ? 88% ? 2000% ?? its vague and leaves lots of room to casinos to confiscate funds.

    TLDR: yes i disagree with you and no i dont think its a fair term

    edit: they already have max bet shield. they should also add Maxbonusbetchange%shield too while they are at it. to make it fair you know. Yes it should be named like that too.
     
    Last edited: Apr 25, 2018
    TheresNoDInBonanza likes this.
  38. Apr 25, 2018
  39. Lucas

    Lucas Affiliate Manager for Accredited Casinos webmeister

    Location:
    Malta
    "Increasing the balance and then changing Your gaming pattern significantly (bet, game type, bet structure or other pattern of betting) to complete any wagering requirements of any Bonus;using any betting system or placing even money bets on any game of chance, and /or using the “Double-Up” or gamble feature within a game to increase win values;increasing your balance after placing high value bets and thereafter proceeding to place bets of less than half of the prior bet value, in order to meet bonus wagering requirements;wagering on Games that do not contribute towards wagering requirements or games with a 0% wagering weight applied to them as specified in the specific bonus landing page terms;wagering on games with bonus money to build up value, lose the bonus and then cash out on the built up value with a secondary deposit."

    it's the term highlighted in bold above that was breached.
     

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