New Review Freaky Vegas - New Accredited Casino!

[Nicola]

OK, so I just signed up and took the welcome bonus.

Firstly, the terms and conditions mention BlackType
Secondly, and more importantly

The deposit and possible winnings connected to the bonus will be locked to casino until the wagering has been completed

wtf? For UK customers? Seriously?

Account closed.

The maximum amount of bonus winnings that can be won from this bonus plan is £1,000. If you have a bonus balance in excess of this upon meeting the wagering requirements only a balance of £1,000 will be credited by way of withdrawable funds.

Best to avoid Big Time Gaming then

 

[colinsunderland]

The maximum amount of bonus winnings that can be won from this bonus plan is £1,000. If you have a bonus balance in excess of this upon meeting the wagering requirements only a balance of £1,000 will be credited by way of withdrawable funds.

Best to avoid Big Time Gaming then

so 2.5x the max deposit & bonus (£200 deposit £200 bonus) 30x wagering, funds locked into the bonus
Brilliant

Blacktype, who they have copied the T&C's from, don't combine the cash into the bonus, have 25x wagering (D+B) and have a max win of £2000 from the bonus.

So you can win a massive 2.5x D&B and they breach the UKGC rules. Outstanding.

 

[dunover]

Luckily I didn't take the bonus (as you guys are aware I seldom do use bonuses) all I got was the compulsory £3 chip which I played first and zeroed - it was a separate balance to my cash deposit of £50 which luckily was the one I got the 7.7k withdrawal from - incidentally Lucas has PM'd me telling me it has already been processed which is good, I submitted my KYC yesterday via e-mail.

As for the bonus, I actually noticed Quinnbet was using the old D+B terms too and I told the affy manager I wasn't happy and I had to pull their ads until they updated to separate deposit/bonus rules as is now compulsory for the UK. They did it quite sharpish to be fair. I think FV need to update the terms, but as for the mechanism it does seem to be separated in your account interface despite what the terms say - again I cannot be 100% sure as I didn't use the bonus.

As for bonus conversion limits I've said it many a time - in the UK, the fact that bonuses are now separate and effectively a 'second chance' of course there will be limits as maths has totally changed for the casino now wagering doesn't include the deposit. Yes, the bonus itself is very EV- but say every fourth or fifth depositor is going to convert it, so it has to have limits. We all know numerous casinos have a 500 quid, or 2x/5x or £1000 conversion limit on the bonus. If they didn't they'd be out of business!

I agree the wording needs changing so the bonus should simply say '50xB' and the word 'deposit' should be divorced from the terms/rules.

 

[colinsunderland]

As for the bonus, I actually noticed Quinnbet was using the old D+B terms too and I told the affy manager I wasn't happy and I had to pull their ads until they updated to separate deposit/bonus rules as is now compulsory for the UK. They did it quite sharpish to be fair. I think FV need to update the terms, but as for the mechanism it does seem to be separated in your account interface despite what the terms say - again I cannot be 100% sure as I didn't use the bonus.

It isn't, how I noticed was that my balance from a £50 deposit went to £100 bonus balance, which is why I contacted support. After me telling her to close my account, suddenly she decided that you could actually withdraw if you hadn't touched the bonus. However, considering my balance was Cash 0.00, bonus £100, and the withdraw page stated I couldn't withdraw as I had no cash, I think she was lying

 

[dunover]

It isn't, how I noticed was that my balance from a £50 deposit went to £100 bonus balance, which is why I contacted support. After me telling her to close my account, suddenly she decided that you could actually withdraw if you hadn't touched the bonus. However, considering my balance was Cash 0.00, bonus £100, and the withdraw page stated I couldn't withdraw as I had no cash, I think she was lying

Yes, I'm sure they'll be onto it ASAP once they're aware the terms are out of date - I'll PM Lucas and ask him to chip in here...

 

[colinsunderland]

Don't think much of their support, nipped on to ask if my withdrawal had been processed, as obviously I can't check and have had no emails from them at all

FV I have forwarded your question to our payment department and when we will get response, we will send email for you as soon as possible.

ME can you not just look at my account and see if it is processed?

FV Unfortunately I can't see details of you withdraw.

 

[Lucas]

Hi Colin,

Good afternoon. Hope you're well.

I'm looking into the status of your withdrawal processing. From what i can see, it's already been authorised, and therefore should be processed shortly.

If all kyc is in check, then the wd will be with you soon enough.

I'll keep you posted if there's anything else needed though. don't worry about it mate.

Cheers!
Lucas

 

[colinsunderland]

Hi Colin,

Good afternoon. Hope you're well.

I'm looking into the status of your withdrawal processing. From what i can see, it's already been authorised, and therefore should be processed shortly.

If all kyc is in check, then the wd will be with you soon enough.

I'll keep you posted if there's anything else needed though. don't worry about it mate.

Cheers!
Lucas

Thank you
What about the bonus rules? Are you going to change them?

 

[Lucas]

Hi Colin,

WD has been processed mate. with regards to the bonus terms, would you send me a pm with the term you're referring to please? and will get back to you np.

Cheers!
Lucas

 

[dunover]

All good, my biggest ever withdrawal paid without fuss - sent KYC Sunday, was paid next day and received today Wednesday! off to buy the cat a big tin of tuna.

 

[colinsunderland]

Hi Colin,

WD has been processed mate. with regards to the bonus terms, would you send me a pm with the term you're referring to please? and will get back to you np.

Cheers!
Lucas

Sorry I missed this post for some reason.
Just for information, got my withdrawal Tuesday so that was excellent

The term is the bonus that I mentioned earlier in the thread, for a start you still have Black Type mentioned on them, presumably thats where you copied them from with you both being FSB, and the fact that you don't keep cash and bonus funds separate?

 

[colinsunderland]

So presumably FreakyVegas aren't gong to do anything about this, as its a week later and no response?

 

[joops]

They never reply through my experience

 

[colinsunderland]

They never reply through my experience

They will

 

[TheAddict]

Contacted cs on Wednesday last week as confirm where i send my ID and POA so my account could be unlocked.
Emailed the 2 documents was asked to send.
No response and Account still locked

 

[Lucas]

Sorry I missed this post for some reason.
Just for information, got my withdrawal Tuesday so that was excellent

The term is the bonus that I mentioned earlier in the thread, for a start you still have Black Type mentioned on them, presumably thats where you copied them from with you both being FSB, and the fact that you don't keep cash and bonus funds separate?

Hi there,

The real money and bonus funds are kept separate. Not sure i follow here. feel free to pm.

Contacted cs on Wednesday last week as confirm where i send my ID and POA so my account could be unlocked.
Emailed the 2 documents was asked to send.
No response and Account still locked

Hi Adam,

if all req kyc is in order your account should be open. can you pm me your username and i'll look into it please. ?

Thanks. I'll wait to hear back from you.

Kind Regards,
Lucas

 

[colinsunderland]

Hi there,

The real money and bonus funds are kept separate. Not sure i follow here. feel free to pm.

Mine wasn't, and your support says different

Pauliina
Thank you, hold on a moment please
The deposit and possible winnings connected to the bonus will be locked to casino until the wagering has been completed
Winnings from free spins rounds need to be wagered 30x (B) before you are eligible to cash out.

You
erm, you aren't allowed to do that for UK customers

Pauliina
hold on a moment please
The bonus has to be wagered before the withdrawal can be made

 

[smart_croatia]

All good, my biggest ever withdrawal paid without fuss - sent KYC Sunday, was paid next day and received today Wednesday! off to buy the cat a big tin of tuna.

View attachment 94732

nice gg finally D has delivered, now your cat is in for a big surprise i guess lol