I have deposited EUR 3500 so far and had some withdrawals ... some good luck and some terrible luck.
I like the game selection and VIP levels etc BUT i am getting really frustrated at the moment because I uploaded all my documentation as per usual with a new casino and all have status "APPROVED" now for the last couple of days my withdrawals keep getting returned to my account after some time without any explanation.
I thought it was my card or bank so I tried a different withdrawal process and still it was returned. I contacted live chat and was told the proof of address document (with status APPROVED) is not approved? and I also need to upload the back of my credit card.
I uploaded the back of my credit card and asked the support team if my approved proof of address document is approved or do they require me to provide some other document (which i can no problem). Sadly no response yet.
I also asked support how to get my VIP level higher as I am currently gold but nobody on live chat knows and email support ignores this question
A great experience turning a little bit sour now with this ... i really hope I get approved because I just got over 1000x win on SWARM
