7 Sultans or Satans =s Fortune Lounge
Fortune Lounge is legitimate in that they do pay. However, I don't play there for several reasons. For example, they telemarket me by phone incessently and have I asked them not to do anymore. Unofortunatley, what part of no don't they understand. Also, they, like most on line casinos, never ever try to give you a member of management when you have a gripe , even when you spend thousands in their casino . I play between 4 and 7k US dollars per month in on line casinos as a hobby and win back, on average 20 percent. I gauge a casino more or less on how well they answer my questions when I call and how quickly they pay me when I win. My last criteria is how they honor their bonus offer. I try new casinos on their bonus. If they don't pay as they say, I don't play (their again). I have to say one thing, and I echo this over and over and would like Bryan to chime in on this one. Perhaps, we need some international regulation of on line gaming. Too much of this is like the wild west show (ie I get paid when I scream). I love several casinos in which I have accounts and a great realtionship with, including, Lucky Nugget, Jackpot City, the Havana Club, The Gaming Club, etc. Unfortunately, even in these great casinos, there have been problems. For example, Lucky Nugget sent me a a matching bonus a few months back( second instance by the way!). I didn't get it and when I called, the rep actually tried to argue with me that I applied for it an hour early. When I asked her if she understood Grenwich mean time (GMT) (The International time standard) and that I was in Florida and too check the real time, she said her computers were flawless and I am wrong about the time, even though I stated I was watching CNN International in real time had the same time I quoted her was on my televsion as we spoke,lol. (I wish this was actually funny to argue about time a bonus, HELLO!). Of course, she wasnt privy to see CNN interntational, lol, or so she said. After several hours and a few calls later, the final CSR I talked to laughed and said, we should give you your bonus, what does an hour difference really mean anyway, lol. She stated finally that somehow their computers were off somehow (HMMM). The reason I bring this up is this simple fact: I win in this casino often (it is one of my favorites on line for fairness) and they pay. Why in the hell do all of us have to beg for decent service; Isn't there in ISO or something like it that can be established. Perhaps, Casinomeister, you can set up a thread for those of us that pay and play and don't get management, to have to explain in detail (ie excuses) why they are so hard to get answers from, like CRS. It is a traiining issue pure and simple. In Japan and the US, your CSRS are your front line. I would request we set up a forum explicitly for customer service issues and why a casino won't divulge any Management information ( like how to go to the next level beyond the CSR , etc), except for begging or threatening to go to Casinomeister like I had to do with US Casino (who is fair, by the way, and I have played there since, even this evening ,but still wonder why they don't put management on the phone or offer a callback when requested and they are certainly not ALONE!). Perhaps, we need a gaming control commission with international power, regulated by the Hague( Lots of casino taxes, lol), or the casinos can get way better at service before they are forced to do so by governnments. Peace and beers to all.
