Fortune Room Steals Money

[johnnydemp]

I made a deposit at fortune room casino and played the sign up offer. I played, fullfilled all the wagering requirements and cashed out a very small win. They requested ID from me which I quickly provided and recieved this response:

Hi XXXXXX


I have reviewed your casino account and I am pleased to inform you that your $XXXX cash-in is being attended to.



We have received the required documentation that we requested from you and are currently processing your winnings back to you.

Should you require any further assistance please do not hesitate to call us.


Sincerely

Martin W
Support Consultant

Thinking that the cashin was on the way I waited a few days. Getting antsie I tried to log into the casino account to find it was locked. I called customer service and was told that my ID was fraudulent. Shocked I said how did you come to that conclusion, they replied they just decided that. Then they proceeded to tell me that the account will stay locked and that no money will be sent back to me, not even my deposit and then they hung up on me. Not the type of service I would expect from a supposed reputable casino!!! Being that my ID I assure you is legit, as I have used it at many other casinos, as well as the local beer and liquor stores, I cannot believe the way they have accussed me of something so out in left field. As well I have accounts at 3 other FL casinos which I have never had a problem with before. I've read posts online that FL was doing some funny stuff to people, like bouncing cheques and so forth, but I had never had a problem so I decided to play them. So I start this thread as a warning to all that this is the way fortune room operates, they take your deposits then keep them no matter what.

 

[jetset]

You need to escalate this issue to casino management who have more discretion and sense than the usual CSR or security palooka. Hold off trashing them until you have taken that step, because it makes any subsequent mediation difficult.

 

[The Dude]

He's already "pitched a bitch" and it's been forwarded to the managerial side of things.

And this goes for everyone, tact and objectivity will get you much further than stating things from a personal point of view.

 

[johnnydemp]

I apoligize if this post seems a little attackish, but if you could have heard the phone conversation I had it would have blown your mind. And since I was hung up on I was unable to talk to a manager and do not know how to go about getting in touch with someone holding a managerial position. The customer service guy even went so far as to tell me to do a chargeback as that is the only way I will ever see money back from them. I told him I deposited with neteller and he said go to how you funded your neteller account and do a chargeback that way. I was so amazed that a casino employee told me to take such action. Either way sorry about the brutish nature of the original post, and I hope some understanding can be reached to this strange and unwarranted situation.

 

[murder1]

Doesn't matter if your id is fake or not. That is no reason to hold on to your money. You deposit it, they received it! That ID stuff is BS. Damn I wish I could get my hands on some of them damn folks. The Gaming industry is dying. And instead of them trying to get themselves in position to battle the tides. For when the brick and mortals in Vegas takes over. The rather anger people and make us wish Vegas comes online sooner rather than later.

Man, don't let them folks keep your money! Write your congress and tell them you suspect they are funding terrorism with you money. Hell if they want to play dirty you do it also! I sick and tired of this $HIT!!!!!

 

[jinnia]

Funding Terrorism, laundering money, it's going on more than one may want to believe.

File a form with the Better Business Bureau, and with your Attorney Generals Office.

You'd be surprised how more and more people are checking with BBB about a business, any business, even online ones, and if they get a bad report, they'll not deal with them, a small but effective start.

I for one will be checking BBB constantly now, and will be filing complaint forms against any and all businesses who screw me over, who are actually in the wrong.

 

[jpm]

Geez, guys give the casino a chance to investigate and respond before you start going off to the governments accusing them of funding terrorism, and complaining to the BBB & AG. He's talked to the person on the bottom of the totem pole so far, who are notoriously uninformed about many things. Let FL management look into this and see what the real story is before you burn the place down. Its not crystal palace after all!

And whatever you do DON'T CHARGEBACK your deposits to Neteller. That will not accomplish anything but getting you in trouble with Neteller (and banned from using them ever again as well).

Give it a couple of days to find out what's going on before taking drastic action. I believe the FL manager just returned from vacation yesterday, so he's probably got a few things to wade through.

 

[jinnia]

And just how much time should one give these respectable online businesses who has made such an honest mistake and willing to rectify it?? Yeah Right!! Give them no more than 2 weeks people, then go after them in any means available!!

Sorry, but my axx has been put through the wringer, big time by an online casino. First, denying my $1500.00 withdrawal request, not only that, but wiped it out, didn't even put it back on balance to play with. LATEST: Putting through unauthorized debits against my bank card, amounting to approx. $1100.00 which took what I had in bank plus about 300 more, not to mention the $20.00 bank charges on the overdrafts for each and everyone of those which put my account in the red, debits made in the amounts of $10, $15, and $20. A lot of money gone there.

---- which it could have been the payservice used, so this casino implied in an email to me, and MAYBE so, Not!! For it was the same casino but different payservices, but Federal department is on this isssue ---- hmm? Maybe the main server that hosts these numerous payservices...what is it, ProcMoney--Process Money?? It'll be found out, and what ever I am required to fill out against, whoever, it'll be filled out and filed!!!

If an online business, this includes all the nice casino's, screws with you, and there isn't a resolution to the issue at hand in a timely manner, and in all fairness also people, then get them reported to BBB, AG, and if unauthorized debits hit your card>,s<,, then let FBI be informed also, unauthorized charges are nothing more than THEFT, with no other meaning to it !!!

 

[sirius]

I think they are locking people accounts for no reason and keeping deposits. I have had someone tell me the same (some guy in Canada) and VPOPS at fortunelounge was supposed to be looking into it in case they made a mistake (after first telling me he was in some sort of syndicate blah blah) but I've not heard anything back for well over a month and VPOPS has gone strangely silent. I have to keep telling the guy I'm still waiting for a response.

I was also told that they expect to get a high rate of chargebacks from these accounts which is why they don't give them the deposits! Well what do they expect if customer service tells them to?

By the way, I was offered some promotions recently and not received the bonuses which were supposed to have been given automatically nearly a week ago. This always seems to happen when I play there.

(Message edited by Sirius on July 09, 2003)

 

[whitteyford]

Weve made changes to avoid these situations, blah, blah, blah. FL has the chance to takeover the online casino idustry if they would just stop doing stupid fast acting irrational things which they claim are in the interest of player security.

I have gone through the same ordeal, and let me tell you these guys are less then helpful, there support is exceedingly rude and the only way to get anywhere with them seems to be through the meister. Why they do these things causing them to incurr this negative publicity is beyond me. If this is how FL has changed for the better consider me avoiding them like the plague.

Casinomeister you have FL casinos on your recommended list although they behave rather rogueishly time and time again. They claim these situations are mistakes, but how many mistakes are they aloud to make before their actions are simply seen as unacceptable.

 

[rainman]

join the club inter hung up on me. I am just trying to resolve an issue. I am not going ot report them to any agency though.If I could see the hand totals for the bj games I could find the bug.

 

[rainman]

did not mean to pitch twice admin sorry.

 

[whitteyford]

looks like FL decided to turn rogue once they heard casinomeister was headed on vacation, now there is a post about Desert Dollar thieving money.

 

[jpm]

I think 2 weeks is a resonable amount of time jinnia, but the post was only 12 hours old when people were suggesting the BBB, & govt. complaints should lodged.

 

[cipher]

Theres' a very easy way to put an end to all this *ull *hit about fraudulent I. D. and the likes.

When a player signs up with a Casino the player must provide valid I. D. at the time they sign-up and before making a deposit.

If the casino accepts an initial deposit from a player that would clearly serve as a clear and lawful indiciation that the casino is satisfied with the player's identification as tendered.

In short the player does not even make a deposit to the Casino until such time as the Casino has informed the Player (by email) that the player's I.D. as tendered is both sufficient and genuine for the purposes of the Casino's I.D. criteria.

Lastly, it may not be a bad idea to even work in a waiver of sorts that would specifically set-out (in writing) the terms and conditions applicable to any form of bonus/es that the casino may be offering.

 

[jinnia]

The post may have been only 12 hours old, but how long has it been since the issue came to be?

2 weeks? More?

These casino's that show this type of behaviour constantly, not torwards just one player, but several, their names, their actions needs to be put anywhere and everywhere to where others can access the information, it doen't matter if it is 'finally' settled.

It still needs to be done!!

Two weeks is ample time to resolve a dispute!!

 

[jetset]

Cipher's idea has much merit imo - but then so does the concept of checking out a player's desireability from the casino's point of view before he or she deposits to avoid later lockouts and disqualifications.

It is not about to happen.

 

[murder1]

I Agree Jinnia...2 weeks is more than enough time. The bottom line is. The Online Casino mainly as a whole as gone way down. Even reputable casinos are having to result to unfair princples to make up for their shortfalls. Too much competion on the net for most casinos to stay afloat. So when Joe Sucker comes alone and play, they easily can take him for a ride. "Your over their and I'm WAAAAAAY over here. NAN-NAN-A-BOO-BOO, YOU CAN'T CATCH ME!" Get This Bastards anyway you can. GET YOUR $$$ MAN!!

 

[jinnia]

They may be way over there, but from what I have been told, if they have a server at all inside the United States that has any part of the casino's operation, they are bound by the laws of the United States. Let them be in Africa, Costa Rica, where ever, if one and only one server is located here, they can be be brought up on charges >,if<, and prosecuted as the U.S. law provides.

They are a business as any land business is, so it's time to bring warranted charges against each and every one of them who operates in a fraudulant manner to any degree.

Shoot, I went after the Campbell Soup Company, and won, over nothing more than not fulfilling a rebate offer .. it's the principal of it, and they were reported to BBB also. To heck with any and all businesses who think they can cheat, lie and steal from the very ones who keep them in business!!!!

 

[jinnia]

They may be way over there, but from what I have been told, if they have a server at all inside the United States that has any part of the casino's operation, they are bound by the laws of the United States. Let them be in Africa, Costa Rica, where ever, if one and only one server is located here, they can be be brought up on charges ... if warranted... and prosecuted as the U.S. law provides.

They are a business as any land business is, so it's time to bring warranted charges against each and every one of them who operates in a fraudulant manner to any degree.

Shoot, I went after the Campbell Soup Company, and won, over nothing more than not fulfilling a rebate offer .. it's the principal of it, and they were reported to BBB also.

To heck with any and all businesses who think they can cheat, lie and steal from the very ones who keep them in business!!!!

 

[jetset]

"To heck with any and all businesses who think they can cheat, lie and steal from the very ones who keep them in business!!!!"

Amen to that, Jinnia

 

[cipher]

Reply to Jetset

"BUT THEN SO DOES THE CONCEPT OF CHECKING OUT A PLAYER'S DESIREABILITY FROM THE CASINOS POINT OF VIEW BEFORE HE OR SHE DEPOSITS TO AVOID LATER
LOCK-OUTS AND DISQUALIFICATIONS."

The fact is that there would be no justifiable lock-outs and or disqualifications NONE, once the Casino has accepted a deposit from a player.

Additionally, this process would have nothing to do with the Casino accessing the "desireability" of a player. But it would put to rest any issue that might arise after the fact relative to a player establishing his or her identity.

Have a good one.
Cipher

 

[jpm]

Jinnia, right in the original post the author says "Thinking that the cashin was on the way I waited a few days." yet you are going off like its been months or something. Did you read the original post completely??

Also, if a casino did have a server in the US, they would be arrested since it so far it is illegal for a US citizen to run an internet casino or sportsbook and since its an illegal business, trying to press charges against them in court would get you nowhere. It'd be like trying to sue someone who sold you catnip instead of pot. It would be tossed out of court.

I remember an indian casino here in the US had a gambling site online for some time a few years ago. They had instant lottery tickets and some other games as I recall, but were suddenly shut down one day and never came back up. I recall something about the govt or the state shutting them down.

I do like cipher's idea though, but I think people would be too impatient to wait for the verification before they could start playing and would just go to a different casino that didn't check them out first.

I have notified my contact at FL (who just returned from vacation today) about this player's problem and I expect he'll be responding here soon.

 

[cipher]

Its' great to have your input JPM. I'm really looking forward to hearing what (if anything) your contact at FL might have to add to this conversation.

Have a good one.
Cipher

 

[jinnia]

Yes jpm, I read the original post. And No, it does not say how long exactly. I guess johnnydemp is the only one who can tell the length of time for sure.

I'll search for the information I had, hope I can find it. Hard drive crash lost all I kept on c: drive, but I'll search and hopefully can find all info and I'll post it here about accessing servers based in the U.S., and how they are gradually being found.

If not able to relocate that information, I'll say no more on THAT subject.

But I'll stand my grounds on the reporting of these online casino's to BBB, AG, and any place else that is made available to file complaints.