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Fortune Room - Deposit Warning

Discussion in 'Online Casino and Poker Complaints - old section' started by dcast, Aug 4, 2005.

    Aug 4, 2005
  1. dcast

    dcast Dormant account

    Fortune Room is doing an update and be careful there today for the next 4 hours.

    Yesterday I made a deposit of $122 and played some, lost some.

    Today I went back there and went to Bank and was clicking around to check my deposit statements, which showed I had none. So I figured they have not updated. Then I logged out.

    About and hour later I get a confirmation from Fortune Room that my deposit was made for the same amount as I put in yesterday, but I did NOT make this deposit.

    I contacted their support online and they told me they are doing system upgrades and to contact them in 3 to 4 hours.

    Should these casinos send out emails to inform us unwary users that they are doing upgrades? Crap this sucks! Not so much the deposit as I will play again...what I am concerned about are the games themselves,a s if the deposits are screwed up then what about the games!

    Dale - FL-USA
  2. Aug 4, 2005
  3. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Operations Manager
    South Africa
    dcast: The upgrade was done by Microgaming in order to improve the player experience on our casinos.

    The downtime was publicized on the message of the day and we informed all players who were on line before the downtime that it was going to happen.

    We certainly cannot mail our complete database every time we have downtime on our casinos as we are sending out enough mails already.

    The confirmation you received was probably a late mail related to the same purchase you referred to.

    I cannot understand why you have chosen the heading of this thread.

    VP Operations
    Fortune Lounge
  4. Aug 4, 2005
  5. spearmaster

    spearmaster RIP Ted

    Devil's Advocate
    Notwithstanding other issues with Fortune of late, I am definitely going to disagree here.

    Any good operation should have the courtesy to notify its customers of KNOWN downtime such as upgrades. Putting it only in the message of the day suggests that other players who aren't playing at the moment will not come in at the time of the upgrade - and of course that is a bit silly.

    The heading of the thread may be a bit weird - but I do think you need to reconsider your policy of not notifying players of a planned upgrade and downtime incurred.
  6. Aug 4, 2005
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    Agree with Spear.
    I NEVER read the message of the day - because it's usually a bunch of crap!

    The excuse that 'we send many e-mails already' is also nonsense. If you can send your useless (but flashy!) promotions out to everyone every week, then a plain & simple downtime warning mail would be child's-play!

    PS: All your current & past promotions are total pants! (Even that silly letter 'Go on a cruise for 1/100 chance to win some money' with no details about how??)
    How about some 100% re-deposit bonuses with reasonable WR for existing customers? ;)
  8. Aug 5, 2005
  9. dcast

    dcast Dormant account

    Sorry to inform you but it was a deposit this morning that was the exact same amount as the deposit yesterday.

    I always vary the amounts of my deposits to track things like this.

    If it was a bug, you now know about it...along with others.

    I will still play at Fortune Lounge I just wish you gave us a warning.
  10. Aug 5, 2005
  11. dominique

    dominique Dormant account

    The Boonies
    There is your explanation for the name of the post.

    If you're going to do maintenance or updates, dcast would like to be warned before s/he deposits.
  12. Aug 5, 2005
  13. scrollock

    scrollock Senior Member

    boro, uk
    i think this a problem that has affected evryone recently, and i urge anyone who has deposited at a MG casino recently to go through and check their beteller statements.

    at a certain MG casino that is listed here, i made deposits last week, both were declined, so i ended up playing with my credit card, i then noticed that while my deposits were being rejected, they were being accepted at the neteller side of things, thus consequently were taken out of my NT account but into my casino account, thus effectively my money had dissapeared into cyber space.

    i am currently having the rep on this site from the said casino looking into my problem.
  14. Aug 5, 2005
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    When I shut the forum down for scheduled upgrades, I choose a time that is convienent for me and hope there isn't much traffic at that time. Then perhaps a day in advance, I'll post an announcement in the forum. It's up to the members to read. If you don't bother to read the announcements, that's not my problem. I'm not going to email my entire database because it costs money (when I go over my monthly quota) - plus I'll start receiving either spam complaints or unsubscribes.

    If I don't do this, why should FL? The message of the day should be good enough. KK thinks that the messages are crap; perhaps this goes to show that they have useful information sometimes. :D

    As for glitches between casinos making deposits and Neteller. This happens. It's happened to me a handful of times, and all it took was an email to CS and it was found. Twice so far, I've forgotten to email customer support, and at the end of the month they contact me during their monthly audit and correct the balance of my account. I don't think it's much to be alarmed about unless you're making a deposit at rip-me-a-new-a-holecasino.com. :D
  16. Aug 5, 2005
  17. Webzcas

    Webzcas Winter is Coming!

    Block S25, South Stand, Ashton Gate, BS3
    I agree with CM. Scheduled maintenance can and does happen with casinos. They are 24/7 operations and the casino has to identify the best time to perform upgrades or maintenance.

    It is impractical to mailshot your entire players database as and when this happens - most upgrades and maintenance is performed on the fly anyhow and players do not notice when this happens 90% of the time.

    The message of the day is a good way to communicate to players as to any future upgrades and the onus is on players to ensure they read it - otherwise they really do have no recourse if they get caught in the middle of an upgrade.

    Besides if you have a problem such as the one above, an email or phone call to customer support quickly resolves any issues you may have.

    Unless as CM said you are playing at a rogue.
  18. Aug 5, 2005
  19. Vesuvio

    Vesuvio Dormant account

    Good to hear they do correct the error if you don't contact them, but I still think, as I was going to post, that the casinos and Neteller should be much more proactive in this. It shouldn't be up to the player to notice something's gone wrong and then go through the laborious process of contacting Neteller for the NT code, then contacting casino support to get the balance adjusted. As soon as a transaction's failed it should show up on the systems of Neteller & the casino and they should automatically correct it. If the systems can't do that at present then updating them should be a top priority.
  20. Aug 5, 2005
  21. spearmaster

    spearmaster RIP Ted

    Devil's Advocate
    I'm actually surprised to see Casinomeister and Webzcas take the other side on this one - that's what forums are for, differing opinions.

    However, CM has indicated that it costs money for being over bandwidth, which I suppose is some motivation. Besides which, he knows if someone's going to complain about the forum, it's me LOL - thus I save him a lot of money :D

    It is, however, not impractical to email your database to notify them about downtime - it is what I would call a courtesy. Especially at an operation which accepts money from players, may have to pay out winnings, has affiliates which promote them - I would make this a REQUIREMENT if the downtime is planned.

    If it's just Casinomeister or Got2bet, where there will be no financial dealings, nor anything where we are providing any sort of contractual service, that wouldn't be a problem.

    CM, you would know that our webhost ALWAYS mails us about planned downtime - and that's why we consider them to be at the top of their industry.

    Sadly, this is the exception, not the rule - and I personally think it is inexcusable in most cases.
  22. Aug 5, 2005
  23. elscrabinda

    elscrabinda Experienced Member PABnorogue PABnoaccred

    Hahaha. Thats certainly true. I don't want to make malicious allegations because I can't remember where I read it but I believe their registrar took down all their domains at the weekend over spam issues causing a lot of problems
  24. Aug 6, 2005
  25. dominique

    dominique Dormant account

    The Boonies
    You're correct, that's what happened.
  26. Aug 17, 2005
  27. dcast

    dcast Dormant account

    Now that is funny! :D

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