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Fortune Reel-Stalling Technique-you be the judge

Discussion in 'Casino Complaints - Non-Bonus Issues' started by dcpam39, Feb 20, 2010.

    Feb 20, 2010
  1. dcpam39

    dcpam39 Senior Member PABnononaccred MM

    East Coast
    Yet again, another thread about slow payment from Rival. I cashed out $800 on the 14th from FR to QT--sent two emails this week checking on the progress--no response. Today is the 5th business day, contacted live chat and they said "didn't you receive the email about the security request"--no i didn't because an email was never sent. Why does Rival request this information over and over again? Isn't the same security group checking these documents--incredible. I will only play at sloto, box 24 and mayan (pays me within 3 business days) from this point forward. I even made a screenshot of the withdrawal history just in case the withdrawal disappears. Pam

    Chat Transcript
    info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 57seconds. An operator will be with you shortly.
    info: You are now chatting with 'Craig'
    Craig: Welcome to Vegas Regal Casino Live Support. How may I assist you?
    Craig: Welcome to casino Live Chat. How may I help you?
    dcpam39: i cashed out on the 14th, today is the 5th business day, will i be paid today? dcpam39, fortune reels casino
    Craig: One moment please.
    Craig: Your patience is appreciated. I will be with you shortly.
    dcpam39: sure, no problem, pam
    Craig: may i ask which withdrawal you are revering to
    dcpam39: I have 2 withdrawals that i processed on the 14th for fortune reels-you answered the message as vegas regal, but i logged in from fortune reels casino
    Craig: One moment please.
    dcpam39: craig, are you still there?
    Craig: i'm looking into it an
    dcpam39: ok, thanks
    Craig: did you get the faxback
    Craig: email
    dcpam39: no, what are you referring to?
    Craig: In order to process your withdrawal, we will require a government issued photo ID, and a utility bill or bank statement not older than 2 months. If any credit cards have been used we require a scan of the card (middle 8 numbers of the card may be blocked out) and the deposits that were made signed by hand.
    Craig: did you send there already
    dcpam39: i have provided my security documents many times to rival security themost recent time 30 days ago. are you asking me to send again? I have sent fortune reels two emails, and never received any type of response. i would like the email address of the manager. i also have had withdrawals from fortune reel twice before. i deposited with qt and withdraw with qt. I have my id info, not a problem, but it feels like a stall technique to me--please produce the email that was sent to me requesting this data. thanks
    Craig: so you want the manager email
    dcpam39: yes i do, and the email that was sent to me requesting the security documents.
    dcpam39: also, where should the security documents be sent, what is the correct email address?
    Craig: One moment please.
    Craig: pc is slow to day
    Craig: This email is not visible to you.
    dcpam39: and the manager email address. Also, i will send my documents right away, will they be reviewed and approved today, and will my payment be processed?
    Craig: This email is not visible to you.
    dcpam39: and the answer to my question
    Craig: No it's not a stall technique tthough
    dcpam39: what about the email that was sent to me, it should be in my file
    Craig: what did they state ?
    dcpam39: i never received an email--you asked me about an email. i never received a request. i am asking that if you sent an email to me asking for my security documents, it should be in my file, please forward it to me.
    Craig: One moment please.
    Craig: indeed you never got on e
    Craig: one
    dcpam39: thank you for verifying this--i will send the information requested in the next 5 minutes.
    Craig: i'll forward it to management so they can review and send you the massage and send you an email
  2. Feb 20, 2010
  3. maphesto

    maphesto Dormant account

    Does this mean that the poor support guy answers different when there are customers from Vegas Regal Casino?

    All the others are "welcome to live chat" but when it comes to Vegas Regal it is a special case?

    Is it because they are on their own and doesn`t use the Rivan chain of bonus doom?:confused:

    Strange it is!

    I have made a withdrawal request at Vegas Regal more than 24 hours ago and I am curious over how long everything is going to take.

    I`ll hope I have them on my NETeller account on monday, I mean, Rival already have my docs.:thumbsup:
  4. Feb 20, 2010
  5. dcpam39

    dcpam39 Senior Member PABnononaccred MM

    East Coast
    Update: I received a message from Fortune-my withdrawal was paid today to quicktender. No message regarding the security documents i received. This forum is amazing. I can only surmise that writing my message caused fast action on the part of Fortune Reel. Pam
    2 people like this.

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