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Fortune lounge...Who takes for work of these people?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Perez777, Feb 5, 2015.

    Feb 5, 2015
  1. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    Hello all.


    Roman: Why I didn't receive 5 promo freespins?ahah
    Kyle: you do not qualify for any free spins at this time.
    Roman: lol
    Roman: i have deposits (2000$+)
    Kyle: there are no deposits on the account number that you have provided me with.
    Roman: You that scoff?
    Roman: fpprm0080379853
    Kyle: i do not see any recent deposits on that casino username.
    Kyle: Is there anything else I can help you with today?
    Roman: OMG
    Roman: 3 Окт 2014 1803_2451333 NETeller -- US $ 50.00 US $ 50.00
    3 Окт 2014 1803_2453334 NETeller -- US $ 25.00 US $ 25.00
    3 Окт 2014 1803_2453379 NETeller -- US $ 25.00 US $ 25.00
    3 Окт 2014 1803_2453577 NETeller -- US $ 25.00 US $ 25.00
    3 Окт 2014 1803_2453641 Datacash_APG_WebMoney -- US $ 25.00 US $ 25.00
    3 Окт 2014 1803_2453918 Datacash_APG_WebMoney -- US $ 25.00 US $ 25.00
    6 Окт 2014 1803_2460627 NETeller -- US $ 50.00 US $ 50.00
    6 Окт 2014 1803_2460640 NETeller -- US $ 35.00 US $ 35.00
    6 Окт 2014 1803_2460649 NETeller -- US $ 15.00 US $ 15.00
    6 Окт 2014 1803_2460657 NETeller -- US $ 25.00 US $ 25.00
    6 Окт 2014 1803_2460705 NETeller -- US $ 25.00 US $ 25.00
    9 Окт 2014 1803_2469696 NETeller -- US $ 50.00 US $ 50.00
    9 Окт 2014 1803_2469707 NETeller -- US $ 50.00 US $ 50.00
    9 Окт 2014 1803_2469718 NETeller -- US $ 50.00 US $ 50.00
    9 Окт 2014 1803_2469727 NETeller -- US $ 150.00 US $ 150.00
    9 Окт 2014 1803_2469754 NETeller -- US $ 200.00 US $ 200.00
    9 Окт 2014 1803_2470275 NETeller -- US $ 50.00 US $ 50.00
    9 Окт 2014 1803_2470286 NETeller -- US $ 50.00 US $ 50.00
    9 Окт 2014 1803_2470326 NETeller -- US $ 100.00 US $ 100.00
    9 Окт 2014 1803_2470349 NETeller -- US $ 200.00 US $ 200.00
    9 Окт 2014 1803_2470432 NETeller -- US $ 200.00 US $ 200.00
    9 Окт 2014 1803_2470505 NETeller -- US $ 200.00 US $ 200.00
    9 Окт 2014 1803_2470547 NETeller -- US $ 100.00 US $ 100.00
    9 Окт 2014 1803_2470597 NETeller -- US $ 90.00 US $ 90.00
    9 Окт 2014 1803_2470602 NETeller -- US $ 100.00 US $ 100.00
    9 Окт 2014 1803_2470651 NETeller -- US $ 100.00 US $ 100.00
    9 Окт 2014 1803_2470742 NETeller -- US $ 100.00 US $ 100.00
    9 Окт 2014 1803_2470760 NETeller -- US $ 100.00 US $ 100.00
    9 Окт 2014 1803_2471370 Datacash_APG_WebMoney -- US $ 13.00 US $ 13.00
    10 Окт 2014 1803_2473271 NETeller -- US $ 30.00 US $ 30.00
    10 Окт 2014 1803_2474961 NETeller -- US $ 10.00 US $ 10.00
    10 Окт 2014 1803_2474972 NETeller -- US $ 10.00 US $ 10.00
    10 Окт 2014 1803_2474982 NETeller -- US $ 30.00 US $ 30.00
    10 Окт 2014 1803_2475070 NETeller -- US $ 15.00 US $ 15.00
    10 Окт 2014 1803_2475341 NETeller -- US $ 15.00 US $ 15.00
    10 Окт 2014 1803_2475366 NETeller -- US $ 20.00 US $ 20.00
    Total: US $ 2,358.00
    Kyle: if there isn't anything else that i can assist you with i will be forced to end this chat.
    Roman: TOTAL DEPOSITS: US $ 2,358.00
    Roman: You should be dismissed for lies.
    Kyle: i do not see those deposits on my side.
    Roman: I perhaps am guilty of it?lol
    Kyle: This chat has been inactive for a while now, I will have to disconnect it, if there is anything else that you require, please do not hesitate to contact us again.
    Chat session has been terminated by the site operator.



    Goog job,Kyle.:thumbsup:


    These people aren't taught culture of communication? Why to lie and switch off a chat?
    The most rough and not competent support in all microgaming network.
     
  2. Feb 5, 2015
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Your deposits are old ones, and if you check you probably have to have been a recent depositor. The CS agent probably doesn't have access to that far back in time, 4 months ago.
    I have to ask, you deposited thousands of dollars and are desperate for 5 freespins?
    Sounds like you need to quit.
     
    2 people like this.
  4. Feb 5, 2015
  5. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    No. I granted the much bigger sums on other casinos. I don't understand why operators are so not cultural. By and large, me to spit on these 5 freespins. Simply I not for the first time face not professional people in this network.
     
  6. Feb 5, 2015
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    ... and 18 deposits in just one day. Sorry, but that doesn't sound like a gambler with very much self-control. (Just sayin')

    OP: If you feel very strongly about this, or want to complain about the chat agent, Platinum Play are Accredited here and have a rep on the forum you can contact about any of the Fortune Lounge casinos: http://www.casinomeister.com/forums/member.php?u=281

    KK
     
    1 person likes this.
  8. Feb 5, 2015
  9. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK
    Yes i did a thread about it as well ,So rude some people on chat just turning off and not even answering the question write a complanin to the manger . Cw Treat customer alwful at times.

    But like duno said your depsoted are rather old from october ? just seen that lol

    You have to make a least a few for this month
     
  10. Feb 5, 2015
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Those 5 free spins will be worth $1 if you are lucky. It's hardly worth the bother.

    The chat rep shouldn't make such a big deal over NOT granting them either, after all it IS only worth $1, and a player that was depositing that heavily in October is worth luring back, rather than pissing off even more over a mere $1.

    The chat rep also failed to properly explain what the issue was, rather they implied the player was lying about having made the deposits, and rather than trying to help the player understand what the underlying issue was, they decided to give them the "talk to the hand" treatment.

    It seems casinos just don't value having good quality CS, which is why we keep seeing incidents like this. Don't they realise that the entire operation is going to be judged by the customer facing experience, and if this is bad, it doesn't matter how good the rest of the operation is.
     
    6 people like this.
  12. Feb 5, 2015
  13. davdav5678

    davdav5678 Dormant account

    Occupation:
    Architects
    Location:
    ESSEX UK
    Perfect reply as always :thumbsup:
     

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