Fortune Lounge Problems

lowrollerus

Non-Gambler
Joined
Jul 1, 2007
Location
Somewhere USA
I just had a very large check bounce from the Fortune Lounge Group and it took almost 20 days to be returned from the bank as "ACCOUNT CLOSED" Fortune lounge notified me the day before it was going to bounce. I have since had all kinds of problems and now they are claiming that they can only issue withdraws in $2500 increments per day and will not tell me if the new checks have been mailed only that they have been processed. Furthermore they are telling me to not withdraw the checks until they actually clear the bank. Seeing how the last one took over 19 days to come back closed and the super slow shipping of the new checks that means we cannot get our money until about 50 days later. What has happened to Fortune Lounge? All you hera is excuses about US Legislation but no where does it say anything about withdraws only deposits and the casinos seem to take those quickly. Fortune Lounge also does not seem to want to help on the bank fees I incurred either by their bounced check. Not to mention how the check has rocked my home life and reputation at the bank.
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
They need to sign on w/quicktender...

I'm wishing you good luck and lots of patience, it looks like you could be in for a slow process.
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
Just a suggestion..they do use Quicktender..they can email you an invite so you can sign up and you could get all of this done in a couple of days...plus processing time..maybe 4 days. Or, what about their ATM card? Never had one personally but a thought. No one should have to wait that long!
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
Last time I looked they didn't, now on 7Sultans banking page I see they do:D Cool. Thanks.
 

kauphy

Meister Member
Joined
Feb 23, 2007
Location
az
Just a suggestion..they do use Quicktender..they can email you an invite so you can sign up and you could get all of this done in a couple of days...plus processing time..maybe 4 days. Or, what about their ATM card? Never had one personally but a thought. No one should have to wait that long!
hi i have one of thier a.t.m cards and they r great never had any prombles with it. in about 5 days your money is on it just go to an a.t.m and take it out it is so cool. by the way at the bring of this year i had the same trouble with a check from them but they made it right. and sent me the money again just use quicktender and you,ll get it faster. i know it may take some time did for me caz of the new law but they did make it right. thanks fl. hope everything turns out right for you. p.s they r telling people to just put the checks in the bank and let them clear. it is caz of the new law that they r having troubles kathy :)
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I just spoke to someone at FL a few days ago and I asked about their ATM card, but they told me they don't issue them anymore - only people who had them before can use them....
 

indicka

Dormant account
Joined
Sep 28, 2006
Location
bright side of the road
Just a suggestion..they do use Quicktender..they can email you an invite so you can sign up and you could get all of this done in a couple of days...plus processing time..maybe 4 days. Or, what about their ATM card? Never had one personally but a thought. No one should have to wait that long!

On 10/18, two days after my QuickTender withdrawal request at PlatinumPlay, I received this email:

I have today been informed by our Treasury Company that you need to update your preferred method of payment to regular mail check in the casino banking menu as this is currently the only method that we are able to make use of to process withdrawals to the US.


But theyll accept your QuickTender deposit in a heartbeat.


I have their ATMCard...issued and activated about 5 months ago. Attempts to withdraw using this ATM Card got me no where.

Yes, I am really irritated with Fortune Lounge's Banking as of late...I can vent for hours regarding all the inconsistencies and bullshit theyve thrown at me..but I will refrain because its a gorgeous Saturday and I must leave now...
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
...and now they are claiming that they can only issue withdraws in $2500 increments per day and will not tell me if the new checks have been mailed only that they have been processed.

Had the same problem with Casino Action Group except at first they were tellng me $2,500 per WEEK when I cashed in after reading their terms stipulationg $10K week. Requested a cash out for $10k on 9/24. On 10/13 three of the four checks arrived. All were mailed separately with a 1st Class USPS stamp from Las Vegas. I won't deposit casino winnings into my bank and since dropping the checks at the check cashing co. I do biz with on Monday, the bank quit verifiing anything on the phone and the dept in charge hasn't bothered to respond in any fashion whatsoever. The fourth check still MIA.
 

bernynhel

Dormant account
PABnoaccred
PABnononaccred
Joined
Jan 30, 2006
Location
Los Angeles
I see they have QuickTender. Has anyone in the US used QT for withdrawal and have an opinion on how good or bad a withdrawal option that is? The casinos say they process withdrawals to the QT accounts in anywhere from a few hours to about 2 days. I see QT charges a $20 fee and they only use ACH to get the dough out to account holder's bank aacount. What's up with that? I'll look for answers in the forum too.
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
I have used Quicktender for deposits an withdraws no problems at all
I have also used them to withdraw to my checking account an no problems there either
if I remember correctly I was charged $20 thru Quick an my bank charged me $10
I think it was well worth it as i got that cash an it took no more then 4 days from Quick to checking an maybe 2 days from the casino's to Quick

they are no pun intended just as Quick as neteller used to be the fee's might be a tad higher but i got the cash

an I have had no problems with withdraws from FL Group or Casino Action Group using Quick

Good Luck

Cindy :)
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
Qt seems to change terms often, without notification. Just contact your casino rep for current terms and availability and you should be okay.
 

lowrollerus

Non-Gambler
Joined
Jul 1, 2007
Location
Somewhere USA
Sorry folks, I have been slacking on posting here. I have received part of my money and have PM'd the rep. I will keep you posted. I have also taked the QT advice and it is sooo much better and FL has paid out within 24hrs on my new withdraws by QT. Good Luck to everyone.
 

lojo

Banned User - repetitive violations of <a href="ht
Joined
Jan 18, 2007
Location
USA
So FL is processing to qt again now?
 

indicka

Dormant account
Joined
Sep 28, 2006
Location
bright side of the road
I pm'd the FL rep and have not heard back from him in a couple of days.....

lowroller,

Someone else at this forum recently reminded me to 'be diligent.'
There silence for these couple of days should not change the frequency of your calls or emails to them until your issue is resolved. Don't let them have a chance to forget about you even for a minute. If you allow them to put you on the back-burner, they will.

As for me, Platinum eventually processed my withdrawal to my QT account. I wish I didn't have to spend so much time writing dozens of emails to them before they finally paid me.. I basically showed them, with their own words, the extent of the ridiculous inconsistencies I received from their support staff regarding viable withdrawal methods as it pertained to my cashin.

Good luck..
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
lowroller,

Someone else at this forum recently reminded me to 'be diligent.'..
Diligent and patient. Frustrating as it is, these payment issues are complicated and a pinch of understanding is warranted. Fortune Lounge will have this sorted I am sure.
 

ugaboga

Casino Addict
Joined
Sep 8, 2007
Location
Australia
Fortune lounge are an interesting bunch. I have recently opened an account at Royal Vegas Online and have found their support very prompt and helpful when responding to e-mails.

It seems Royal Vegas is based in Belize? I thought only their payment processor was licensed in Belize?

Royal Vegas, 1934 Driftwood Bay, Belize City, Belize
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Fortune lounge are an interesting bunch. I have recently opened an account at Royal Vegas Online and have found their support very prompt and helpful when responding to e-mails.

It seems Royal Vegas is based in Belize? I thought only their payment processor was licensed in Belize?
Payment processing is in Belize, servers are in Kahnaweewee, and their support crew is in SA. This is typical for many MGS casinos.
 

indicka

Dormant account
Joined
Sep 28, 2006
Location
bright side of the road
Diligent and patient. Frustrating as it is, these payment issues are complicated and a pinch of understanding is warranted. Fortune Lounge will have this sorted I am sure.

Yes, patience too. Sometimes, the frustration is overbearing, and I find myself having to relearn the value of patience.
 
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