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Fortune Lounge Problems

Discussion in 'Casino Complaints - Non-Bonus Issues' started by lowrollerus, Oct 18, 2007.

    Oct 18, 2007
  1. lowrollerus

    lowrollerus Non-Gambler

    Occupation:
    Varies
    Location:
    Somewhere USA
    I just had a very large check bounce from the Fortune Lounge Group and it took almost 20 days to be returned from the bank as "ACCOUNT CLOSED" Fortune lounge notified me the day before it was going to bounce. I have since had all kinds of problems and now they are claiming that they can only issue withdraws in $2500 increments per day and will not tell me if the new checks have been mailed only that they have been processed. Furthermore they are telling me to not withdraw the checks until they actually clear the bank. Seeing how the last one took over 19 days to come back closed and the super slow shipping of the new checks that means we cannot get our money until about 50 days later. What has happened to Fortune Lounge? All you hera is excuses about US Legislation but no where does it say anything about withdraws only deposits and the casinos seem to take those quickly. Fortune Lounge also does not seem to want to help on the bank fees I incurred either by their bounced check. Not to mention how the check has rocked my home life and reputation at the bank.
     
    1 person likes this.
  2. Oct 18, 2007
  3. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    They need to sign on w/quicktender...

    I'm wishing you good luck and lots of patience, it looks like you could be in for a slow process.
     
    1 person likes this.
  4. Oct 18, 2007
  5. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    Just a suggestion..they do use Quicktender..they can email you an invite so you can sign up and you could get all of this done in a couple of days...plus processing time..maybe 4 days. Or, what about their ATM card? Never had one personally but a thought. No one should have to wait that long!
     
    2 people like this.
  6. Oct 18, 2007
  7. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Last time I looked they didn't, now on 7Sultans banking page I see they do:D Cool. Thanks.
     
    1 person likes this.
  8. Oct 18, 2007
  9. kauphy

    kauphy Meister Member

    Occupation:
    mom
    Location:
    az
    hi i have one of thier a.t.m cards and they r great never had any prombles with it. in about 5 days your money is on it just go to an a.t.m and take it out it is so cool. by the way at the bring of this year i had the same trouble with a check from them but they made it right. and sent me the money again just use quicktender and you,ll get it faster. i know it may take some time did for me caz of the new law but they did make it right. thanks fl. hope everything turns out right for you. p.s they r telling people to just put the checks in the bank and let them clear. it is caz of the new law that they r having troubles kathy :)
     
    3 people like this.
  10. Oct 20, 2007
  11. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    I just spoke to someone at FL a few days ago and I asked about their ATM card, but they told me they don't issue them anymore - only people who had them before can use them....
     
  12. Oct 20, 2007
  13. indicka

    indicka Dormant account

    Occupation:
    Pediatric Physical Therapist
    Location:
    bright side of the road
    On 10/18, two days after my QuickTender withdrawal request at PlatinumPlay, I received this email:

    I have today been informed by our Treasury Company that you need to update your preferred method of payment to regular mail check in the casino banking menu as this is currently the only method that we are able to make use of to process withdrawals to the US.


    But theyll accept your QuickTender deposit in a heartbeat.


    I have their ATMCard...issued and activated about 5 months ago. Attempts to withdraw using this ATM Card got me no where.

    Yes, I am really irritated with Fortune Lounge's Banking as of late...I can vent for hours regarding all the inconsistencies and bullshit theyve thrown at me..but I will refrain because its a gorgeous Saturday and I must leave now...
     
    3 people like this.
  14. Oct 20, 2007
  15. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    This is bad news...
     
  16. Oct 21, 2007
  17. bernynhel

    bernynhel Dormant account PABnononaccred PABnoaccred

    Occupation:
    Loafer
    Location:
    Los Angeles
    Had the same problem with Casino Action Group except at first they were tellng me $2,500 per WEEK when I cashed in after reading their terms stipulationg $10K week. Requested a cash out for $10k on 9/24. On 10/13 three of the four checks arrived. All were mailed separately with a 1st Class USPS stamp from Las Vegas. I won't deposit casino winnings into my bank and since dropping the checks at the check cashing co. I do biz with on Monday, the bank quit verifiing anything on the phone and the dept in charge hasn't bothered to respond in any fashion whatsoever. The fourth check still MIA.
     
  18. Oct 21, 2007
  19. bernynhel

    bernynhel Dormant account PABnononaccred PABnoaccred

    Occupation:
    Loafer
    Location:
    Los Angeles
  20. Oct 24, 2007
  21. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    lowrollerus: Please PM me with your details so I can see where I can assist.

    VP Operations
    Fortune Lounge
     
  22. Oct 26, 2007
  23. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    Did you send the rep your details Low?
     
    1 person likes this.
  24. Oct 28, 2007
  25. bernynhel

    bernynhel Dormant account PABnononaccred PABnoaccred

    Occupation:
    Loafer
    Location:
    Los Angeles
    I see they have QuickTender. Has anyone in the US used QT for withdrawal and have an opinion on how good or bad a withdrawal option that is? The casinos say they process withdrawals to the QT accounts in anywhere from a few hours to about 2 days. I see QT charges a $20 fee and they only use ACH to get the dough out to account holder's bank aacount. What's up with that? I'll look for answers in the forum too.
     
  26. Oct 28, 2007
  27. jas2587

    jas2587 Ueber Meister

    Occupation:
    none
    Location:
    FL
    I have used Quicktender for deposits an withdraws no problems at all
    I have also used them to withdraw to my checking account an no problems there either
    if I remember correctly I was charged $20 thru Quick an my bank charged me $10
    I think it was well worth it as i got that cash an it took no more then 4 days from Quick to checking an maybe 2 days from the casino's to Quick

    they are no pun intended just as Quick as neteller used to be the fee's might be a tad higher but i got the cash

    an I have had no problems with withdraws from FL Group or Casino Action Group using Quick

    Good Luck

    Cindy :)
     
    2 people like this.
  28. Oct 28, 2007
  29. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Qt seems to change terms often, without notification. Just contact your casino rep for current terms and availability and you should be okay.
     
  30. Nov 1, 2007
  31. lowrollerus

    lowrollerus Non-Gambler

    Occupation:
    Varies
    Location:
    Somewhere USA
    Sorry folks, I have been slacking on posting here. I have received part of my money and have PM'd the rep. I will keep you posted. I have also taked the QT advice and it is sooo much better and FL has paid out within 24hrs on my new withdraws by QT. Good Luck to everyone.
     
  32. Nov 1, 2007
  33. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    So FL is processing to qt again now?
     
  34. Nov 1, 2007
  35. lowrollerus

    lowrollerus Non-Gambler

    Occupation:
    Varies
    Location:
    Somewhere USA
    Yep, but I just tried to log on to QT and it said it is down for Maintenance... SCARY!!!! I dont trust any of these sites anymore...
     
    1 person likes this.
  36. Nov 4, 2007
  37. lowrollerus

    lowrollerus Non-Gambler

    Occupation:
    Varies
    Location:
    Somewhere USA
    I pm'd the FL rep and have not heard back from him in a couple of days.....
     
  38. Nov 6, 2007
  39. indicka

    indicka Dormant account

    Occupation:
    Pediatric Physical Therapist
    Location:
    bright side of the road
    lowroller,

    Someone else at this forum recently reminded me to 'be diligent.'
    There silence for these couple of days should not change the frequency of your calls or emails to them until your issue is resolved. Don't let them have a chance to forget about you even for a minute. If you allow them to put you on the back-burner, they will.

    As for me, Platinum eventually processed my withdrawal to my QT account. I wish I didn't have to spend so much time writing dozens of emails to them before they finally paid me.. I basically showed them, with their own words, the extent of the ridiculous inconsistencies I received from their support staff regarding viable withdrawal methods as it pertained to my cashin.

    Good luck..
     

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