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Fortune Lounge = excellent group!!!!!

Discussion in 'Online Casinos' started by linda7, Apr 29, 2004.

    Apr 29, 2004
  1. linda7

    linda7 Quit Gambling

    A mommy...best job ever!
    Brooklyn, NY
    Hi everyone,

    Last Saturday, April 24th, I had the honor of having dinner with the Fortune Lounge Group. At the dinner, I met Jorn (VIP Relationship Manager),
    Lou (CEO) and David (one of the Founders of FL). Besides the fact that they were three good looking guys, they were such nice, sweet and decent people.
    I also met about 10 other players from the FL site. Being from New York, the dinner was held at Patsy's Italian Restaurant on West 56th St. (If anyone loves italian food like I do, you have not lived until you have eaten at Patsy's). It is a very well known eatery here in the city, and many stars frequent this restaurant.

    Let me start by saying that Fortune Lounge spared no expense on this dinner, as Patsy's is somewhat pricey. This restaurant has two levels and is very cozy. FL could not have picked a place better than Patsy's for this dinner, the atmosphere is warm and each worker goes the extra mile to make sure that each customer is satisfied.

    Since my babysitter was late, Barry and I arrived almost one hour into the dinner and as we were being introduced to everyone Barry spilled a glass of wine on an 8 year old little girl. (so much for classy entrances...gotta remember to send Barry to finishing school...lol). Each of the three gentlemen from FL were so courteous. However, they wanted very much to know any problems that any of us were having with the site. Barry sat next to David and they spoke about the poker site. Since Barry has been in the business for quite some time, David was eager to hear Barry's experiences with online poker. What amazed me the most, was that Jorn reminded me of a problem that I had with a customer service rep a while back, which I had totally forgotten about. Jorn was very quick to tell me that the CSR had been reprimanded and to contact him directly should I ever have a problem again. Like every restaurant in NY, Patsy's is a non-smoking place. So a few times a couple of us got up to go outside and have a cigarette. It was at this time that I was able to get to know the players. We were discussing our favorite games and slots was number one, by far.

    As a token of FL's appreciation for everyone who attended the dinner, the invitee got $200 (deposited into the casino of your choice) and your escort was given $50 to be used the same way. I immediately stole Barry's $50 and had my money put into Platinum Play. They also had a drawing for $1050. The way it worked was everyone picked a card from a deck and the highest card got $500, second highest got 250, third highest got 150, fourth highest (Meeeeee) got 100, and fifth highest got 50. These credits were also put into the casino of your choice. One player that I met was a woman named Gretchen and she brought her daughter with her. Being that she was from Saratoga, FL put her up for the night at a very classy hotel. Unfortunately, Gretchen had to wait five hours for her room, so FL immediately compensated her with $1000. I thought that was wonderful.

    FL is a class outfit. From their conversation, you can easily tell that they REALLY care about all their players. They want to know if anyone is unhappy or has a problem. I know that many people complain about not receiving replies to their emails. Therefore, if you do not receive a response, write to This email is not visible to you. and you will definitely get an answer.

    I have been gambling online for about 8 years and have never felt so valued as FL has made me feel. I am very confident that any problem will be handled as quickly as possible. Lastly, they gave each of us a beautiful parting gift. It is a diamond about the size of a baseball. I have it proudly displayed in my curio.

    Kudos to Fortune Lounge. They are, by far, the best online casino group. (But I knew this even before I met them). :p

  2. Apr 29, 2004
  3. bewitch

    bewitch Dormant account

    Home, sweet home
    :) Wow, what a nice and great night you have, Linda. I am so happy they treat you and Barry so good (and you deserve it).

    It's very nice to hear online casino treat their loyal cutomers like this. Thank you for sharing this with us. It's very nice to hear story like this instead of all the compliants. :D

    Well, I will never be invited to a party like this with being a small roller but I am soooo glad to hear someone I konw did! :thumbsup:
  4. Apr 29, 2004
  5. hhcfreebie

    hhcfreebie Dormant account

    Sounds very nice.
    How much do you have to loose monthly in order to get this treatment? :p
    I am sure it's not the money deposited that matter, otherwise clayman would be their VIP years ago.
    Overall, FL is a good place to play. Especially after they got the eCOGRA seals, that's another layer of player protection IMO.
  6. Apr 29, 2004
  7. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Casino apologist
    Yeah, I've heard those dinners are seriously swanky affairs.

    I second all the positive sentiments - excellent group all round.
  8. Apr 29, 2004
  9. chucho

    chucho Bonus Pimp

    Too bad their sign up offers are not competitive, 20% wagering counts towards the wagering requirements, no thanks, I will pass.
  10. Apr 29, 2004
  11. m249a

    m249a Dormant account

    self employed
    WOW!!! That is one helluva way to say thanks to their high rollers. Glad to hear you had a good evening.
  12. Apr 30, 2004
  13. bewitch

    bewitch Dormant account

    Home, sweet home
    Linda, You are a sweetheart! :) I don't think Barry will like me take over his spot at next party. :D

    >>Being from New York, the dinner was held at Patsy's Italian Restaurant on West 56th St. (If anyone loves italian food like I do, you have not lived until you have eaten at Patsy's). It is a very well known eatery here in the city, and many stars frequent this restaurant.<<

    I visit NJ few times a year. I will try Patsy's next time. It sounds it's a kids friendly restaurant. I LOVE Italian food. That's why I marry an Italian ;)
  14. Apr 30, 2004
  15. spearmaster

    spearmaster RIP Ted

    Devil's Advocate
    Believe it or not, my mom worked in an Italian restaurant before I was born... so we always had pretty good Italian food :) I must remember to ask Lou to take me to Patsy's... LOL...

    A diamond about the size of a baseball????
  16. Apr 30, 2004
  17. jpm

    jpm Dormant account

    That intrigued me too spear, I'm guessing its faux. Just a hunch ;)

  18. Apr 30, 2004
  19. sirius

    sirius Senior Member

    I just got this email from someone. This person only knew my email because her friend got his deposit back (but not winnings) after contacting me.

    -- The friend is the same guy who FL said was part of a Russian Syndicate (with hundreds of members) but he was actually in Canada and was Ukranian originally.

    I explained all this when I posted a while ago in this forum about the player having a problem (I mean the player I quoted above who finally got paid) and also sent a private message to VPOPS of FL (or whoever was standing in for him). They had all these emails I'm posting again here. I would like to know why the friend only got his deposits back after over 6 months but this person finally got the winnings and deposit back (she deposited $1000 and cashed out $2502).

    This is what she originally sent me (the problem was from around August last year but she contacted me in late February):

    Last edited: Apr 30, 2004
  20. Apr 30, 2004
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Talk about a derailment...

    Sirius, your beginning to look like an ass. You are dealing with scammers, and they are yanking your chain. Got a problem? Take it to eCogra. If you want to make an issue of scumbag fraudsters, post it in an appropriate thread in the approprite forum section.
  22. Apr 30, 2004
  23. sirius

    sirius Senior Member

    What are talking about? I replied to this thread because I received an email from the player today saying she finally received her full payment of $2502 after more than six months of not even receiving her deposit of $1000 back.

    Are you saying she is a scammer because FL wanted to keep her deposit and winnings (totalling $2502) but later changed their minds? Doesn't that mean she didn't do anything wrong in the first place?
  24. May 3, 2004
  25. linda7

    linda7 Quit Gambling

    A mommy...best job ever!
    Brooklyn, NY
    Diamond...size of baseball

    hiya everyone,

    Sorry if I was not clear on the parting gift. It's a glass diamond that you would put on display or you could use it as a paperweight on your desk. When I said the size of a baseball, I was holding it in my hand and trying to think of something that it equaled it in size. :p

  26. May 3, 2004
  27. jetset

    jetset RIP Brian CAG

    Senior Partner, InfoPowa News Service
    Sounds like a faceted piece of Swarovski crystal - mebbe not a diamond, but still a very elegant gift. Enjoy it, Linda!
  28. May 3, 2004
  29. jpm

    jpm Dormant account

    Linda, I think you should get a mounting for it and wear it whenever you go to the land based casinos. That'll impress the hell out everyone there! :lolup:

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