fortune lounge complaint

[Slotster!]

Slotster: you ought to consider flying out to Vegas. I bet they'd pay for your fare.

I can only spend so many weeks a year there Linus... Mrs gets a bit grumpy otherwise

 

[Pinababy69]

get a life mitch.. i got a problem with a casino.. i posted in complaints section.. if it is ur fav group or watsoever... none of my business.. besides i am not blackmailing... just trying to bring reality

1. General Posting Rules:

1.2 - No "cross posting". In other words, do not post the same message to more than one thread or topic section. Cross postings will be deleted and posting privileges may be suspended for doing so.


2. Posting Complaints

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

If you'd bother to read the rules, you'd see why people are all over you. Well, that coupled with the fact that you accused Bryan of taking payoffs for his "support" of Fortune Lounge.

Maybe you should see if you can buy a clue from Vanna White?

 

[nikest27]

1. General Posting Rules:

1.2 - No "cross posting". In other words, do not post the same message to more than one thread or topic section. Cross postings will be deleted and posting privileges may be suspended for doing so.


2. Posting Complaints

2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

If you'd bother to read the rules, you'd see why people are all over you. Well, that coupled with the fact that you accused Bryan of taking payoffs for his "support" of Fortune Lounge.

Maybe you should see if you can buy a clue from Vanna White?

i didnt accused bryaN at all.dont try to take advantage of my exclamation.

 

[Pinababy69]

i didnt accused bryaN at all.dont try to take advantage of my exclamation.

casinomeister!!!!! we need ur attention. why fortunelounge not ROUGED.
THEY DESERVE TO BE BLACKLISTED OR ARE THEY BIG PAYERS?????

Gee, I must have misunderstood that comment.

 

[chuchu59]

Gee, I must have misunderstood that comment.

Misunderstood? Well Pina, maybe you, I and a load of others had better get back to Kindergarten and learn English right from the beginning.

 

[chuchu59]

nikest27:

I have established that you were not given the sign-up bonus on your Vegas Towers because of bonus abuse on 8 of our other casinos. You have a pattern of registering an account, making the minimum purchase to receive the bonus and then you cash in thereafter. On none of these account have you returned to the casino after cashing in or losing your deposit and bonus.

Our records show that you have purchased a total of $950 and received bonuses to the amount of $1 054. In addition you cashed in $986.

It is interesting that you come into this forum with this complaint (and you have NEVER communicated with us on any of your accounts, directly, to date) and shout that we should be rogued but you have never shown that you have any intent on becoming a bona fide player with us.

You are complaining that we did not send you a mail informing you that you are excluded from bonuses. When you claimed your bonus, you received the following message : "Because of previous activity on Bonus Claims within the Fortune Lounge casino group, you have been excluded from receiving any Casino promotions. Please view our Terms and Conditions for further info or contact Support for assistance." You certainly did not make any effort to contact our Support but instead decided to come straight here with your issue.

In the light of the above, saying that we "label anyone a bonus abuser" is a bit fresh.

On the issue of spamming and receiving offers when you already have an account and do not qualify for the offer, the following.

We DO NOT market offers to players already on our system.

Any mails received by anyone who is already an accountholder with us is from a third party who market from their own lists. We do not supply anyone with our database, under any circumstances. The publisher will not supply us with his database to scrub against ours and we will not do the same either.

As previously stated in a thread dealing with this issue specifically, we are working with this particular publisher to ensure that the unsubscribe function works. To our knowledge and according to our tests it does. So, if you do not wish to receive these offers, just simply unsubscribe. Anyone who has unsubscribed but are still receiving these mails should contact me so we can investigate why and to ensure you are removed from the lists.


VP Operations
Fortune Lounge

It does seem that this player was trying to take full advantage of bonuses offered by your range of casinos and I have no qualms about the exclusion of him from future signup bonuses. However, when you say a pattern has developed which seemingly points to bonus abuse you should probably have known that he would come to the other casinos at FL for bonuses. The fact that you did not communicate to him of your intention to bar him from further bonuses and then only did so when a deposit has been made is wrong IMO. You have not been as vigilant as you should have been and while I have no sympathies for this player, I believe that on this occasion, he should be entitled to this bonus. Since you have now made it clear that he cannot have any more bonuses at FL, that's the end of it. Maybe it's too late anyway since he has already claimed bonuses at all FL casinos.

 

[pacers31]

FL, you are a hypocrite. You encourage players to take you up on your offers then when they do and win, you label them as the crooks!!! The "bonus abuser" tag is nothing more than a site saying that they are sore losers! IF YOU DON'T LIKE PEOPLE WINNING OFF BONUSES, DON'T OFFER THEM!!! Your bellyaching about how abused the FL group is falls on deaf ears. Your statement that the unsubscribe function on your affiliate spam works is at best your being misinformed, at worst a flat out lie. I have tried the unsubscribe function each time I receive your empty bonus offers and it never works!! That you continue to let your affiliates post whatever they want to current customers shows a complete disregard for your customers and conveys a shady image of your operation. Might want to go back and rethink your answers about this issue, and tell us what you are going to do about your renegade affiliates instead of crying to us about how poorly treated the FL group is. You and your affiliates broke it, it's up to you to fix it and not shift blame to us spammees!!!! This seems like a case of the rapist blaming the victim to me!!!

 

[Chatmaster]

Hi Vesuvio

We all have the right to our opinion and I certainly respect your point of view. But just to add, when a casino offer a bonuses, the first thing any average person should ask themselves is, "What is the catch" Naturally you will read the terms and conditions that are clearly shown and read there that you need to meet a wager requirement. Therefore the player is made completely aware of the wager requirement. The intention of the casino is not to give away money, they have a simple intention, give us a try, it is on the house! However if you do win big, which are bound to happen, at least meet our wager requirements before cashing in. If the casino didn't offer these requirements, they would soon close down.

Slotster, valid points!

A casino should understand how important a player is to them. From a marketing point of view it is much cheaper to retain players than to acquire them. That is why I have allot of respect for 32Red. They actually have the correct approach and cover the entire player loyalty process with dedication. They are the closest we got to a perfect casino in this industry. The only thing I believe that needs to change is the casino operators needs to get some basic understanding of how these principles should be applied and look less at the pot of gold. Just my opinion...

 

[Casinomeister]

this group is just a no no.i joined there casinos . fullfilled there wagering requirements for all bonuses as stated on website. won on a few sites and lost as well.today i joined vegas towers. deposited and lost all my deposit. so decided to claim there signup bonus after loosing my deposit. wow! wat i see is that i have been banned for getting any promotional bonus.just because i won on a few sites , but lost on most of there casinos. i guess it would be nicer that they send me a corteous email, that i cant get any of there bonus in future, so that way i must avoid this group. but they decided to make a decision and damn care to tell the player. ROGUEDDDDDDDD

One of the main functions of this forum is to solve problems - not to slam casinos.

This user was banned for failure to read and abide by the forum rules, and for being unneccessarily abrasive and disrepectful to fellow forum members.

If you have a complaint - fine and dandy - I welcome them. Post it tactfully and try to avoid being overly emotional. But do not disrespect fellow forum members, to include me and the casino reps.

Nikest27 has found himself laid out on the sidewalk staring up at the stars.

 

[jetset]

Hi Vesuvio

We all have the right to our opinion and I certainly respect your point of view. But just to add, when a casino offer a bonuses, the first thing any average person should ask themselves is, "What is the catch" Naturally you will read the terms and conditions that are clearly shown and read there that you need to meet a wager requirement. Therefore the player is made completely aware of the wager requirement. The intention of the casino is not to give away money, they have a simple intention, give us a try, it is on the house! However if you do win big, which are bound to happen, at least meet our wager requirements before cashing in. If the casino didn't offer these requirements, they would soon close down.

Compliance with the T&C's by both sides is clearly essential.

Chatmaster, I read your previous post on bonuses and Vesuvio's response and I have to say that I find myself agreeing with him.

We often hear "Let the player beware" but when it comes to promo and bonus offers I believe that also applies to the casinos.

Casinos construct, offer and control their bonuses and in my opinion they should therefore take full responsibility for the content....and the consequences of the smart players who will always be waiting to take advantage of same.

If you don't want players to take bonuses at every one of your properties, then say so. If you don't want a player to take more than one or two bonuses from all of those you offer him or her, then put that in the T&Cs.

Do not make a sudden arbitrary decision that the player is a "bonus abuser" and then make off with his money after he has played in compliance with the T&Cs.

In other words, cover yourself in the T&Cs and then honour them in full. If you don't like a particular player then close his account, but only after you have met your obligations in full to him on the current promo.

Bonusing is a p.i.a., but if the casino is going to offer this inducement it needs to construct it and administer it in a fair and professional manner with no ambiguities like "The Spirit in which this is offered" or inadequately defined terms.

 

[Simmo!]

My brief and random thoughts:

1) If casinos use bonuses to lure players, then they have to expect the hassle that goes with them

2) Players like this Nikest chap are why bonuses are now so bloody unplayable for the rest of us

3) Slotster's post is brilliant and I hope the casinos take notice :notworthy

4) At least the FL rep is always here to try and resolve

5) Players that try to "blackmail" casinos using the forums without following the "channels" first wind me up

6) Chuchu: indeed we do