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Fortune Lounge --a bunch of THIEVES

Discussion in 'Online Casino and Poker Complaints - old section' started by seanjohn, Aug 28, 2004.

    Aug 28, 2004
  1. seanjohn

    seanjohn Banned User - Violation of posting rules

    Location:
    somwhere
    I created an account with VegasVilla but I never deposited there until they sent me a 100% exclusive offer so I deposited $100. They gave me $105 bonus, which I know that $5 was NETeller bonus with tricky rules so I asked them to remove it. And my account had $100+$100 at this point and I had not wagered yet.

    I also asked them in email (I got copies of them) what the wager requirement for this offer was and the reply I got was
    -10x (D+B) =$2000
    -no power poker and the like
    -only 20% could be fulfilled by BJ

    Fine, sounds fair so I started wagering and I got my balance to $278. Knowing these guys are pretty sneaky I emailed them again just to make sure I wagered enough before I cashin. Now I got an email saying the wager requirment is $3840 and $3000 of it has to be done on slots!!! :what:

    They refuse to allow me cashin and my complaints to them are fruitless, they just keep saying it's $3840 it's $3840. These people are indeed a buch of fu*king lowlifes and I should have listened to warnings from WOL.

    Can anybody offer any help? Could the Casinomeister offer anyhelp please?
     
    Last edited: Aug 28, 2004
  2. Aug 28, 2004
  3. Brackis

    Brackis Webmaster

    Location:
    Boston, MA
    The more name calling you do the less willing you find people listen to your side of the story. This email is not visible to you. should handle your issue if you email them with copies of all the documents you have to indicate you have met the requirements.
     
  4. Aug 28, 2004
  5. jerseyguy11

    jerseyguy11 Dormant account

    Location:
    new jersey
    fortune lounge arent crooks. if 10x wager and deposit is required for $100 + $105, then it would seem you would have to wager $2,050 of which only $412.50 can be on blackjack.

    contact vpops if you think your being given wrong information from the phone.
     
  6. Aug 28, 2004
  7. seanjohn

    seanjohn Banned User - Violation of posting rules

    Location:
    somwhere
    I told them to remove the NETeller bonus before I started playing; which they reluctantly did so after I sent in 4 emails. This is not even the problem.

    The problem is they change the WR and disallow everything except slots after I WON.

    I am sorry if some of you find me calling them theives disturbing. I have had a few RTGs, even Golden Riviera (MG) honoring wrong WR information and paid me every single cent. And these FL guys think they would be better and more reputable just by tricking people like this?

    Now, even if I give in and wager more, they could say I wagered on excluded games and STILL VOID EVERYTHING.

    Where is justice?
     
  8. Aug 28, 2004
  9. jerseyguy11

    jerseyguy11 Dormant account

    Location:
    new jersey
    i dont know what you are referring to being crooked. I've played with fortune lounge and I took a bonus a few times.

    their terms are clear. you must wager the deposit and bonus a certain amount of times, of which only 20% can be wagered on blackjack. what don't you understand about that. if you havent met these requirements then you have two choices. ask them to deduct ALL bonuses from your cashout or continue playing on slots (or other allowable games for the 80% portion of the WR) until you meet their terms.

    i personally dont care if you call FL crooks or not, I just call it how i see it and these terms are clear. Ive played with these terms many times.

    -jersey
     
  10. Aug 28, 2004
  11. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Could you post that e-mail with personal info deleted? CS reps are sometimes clueless, but if you try again, you might find somebody more clued up. If you are certain that you have wagered enough, then go ahead and cash in. If you don't have any luck with Vegas Villa, then file a complaint with ecogra.
     
  12. Aug 28, 2004
  13. jpsartre

    jpsartre Dormant account

    Location:
    Denmark
    Jerseyguy11: Did you at all read what this guy wrote? The problem is that they told him that wager was $2000 and after he did that they changed it to $3840. Maybe the terms are clear as you say but apparently not to FL...
     
  14. Aug 28, 2004
  15. seanjohn

    seanjohn Banned User - Violation of posting rules

    Location:
    somwhere
    Here are the replys I got from FL support

    When I first inquired about the WR and games excluded, (I did this because I can't find anything specific about 'exclusive bonus' on their site) they answered:

    Here are the wagering requirements for the Match bonus:
    100% on purchases up to $100
    (Purchase + Bonus) * 10 =
    ($100 + $100) * 10 = $2 000.
    Your total wagering requirements are thus $2 000 on the match bonus.


    OK so I thought the WR is the same as their 'weekly match bonus', with BJ included...so thats why they call it 'exclusive'...but I just want to make sure and I ask them what the excluded games are, and their reply:

    In regards to the wagering of the bonus you are unable to play Jacks or Better Power Poker, Jacks or Better Video Poker, Jacks or Better 10 Play Power Poker, Baccarat, Craps, Roulette and Sic Bo and only 20% of your wagering requirement may come from Black Jack. I would suggest playing slots as this is the quickest way to each the wagering requirement.

    And I thought the deal is fair so I asked them to remove the NETeller bonus (they did) and I started playing. I won and wanted to make sure I could cash in and here they came changing the wager requirement to $3840!
     
  16. Aug 28, 2004
  17. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Half of the problem is already solved. You don't have to play slots, it is merely a "helpful" suggestion.
     
  18. Aug 28, 2004
  19. caruso

    caruso Banned User - repetitive violations of <a href="ht

    Occupation:
    Casino apologist
    Location:
    England
    1) Groundless comment and 2) no you should definately not. :)

    Seems to me you need to play either $2000 on slots, or better, $1600 on slots and $400 on blackjack.
     
  20. Aug 28, 2004
  21. seanjohn

    seanjohn Banned User - Violation of posting rules

    Location:
    somwhere
    Thing is I already wagered $2000+ and I am entitled to cash in freely. I think I have clearly stated this in my 1st post. I did not start my play until I was told the terms and I could only have agreed to those terms that I was told of NOT the different terms that I was told after! Even the government can't apply law retrospectively!
     
  22. Aug 28, 2004
  23. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Lol! You have to love the helpful customer support. Playing slots is the best way to go bust, but you can play something like the 4-handed Deuces Wild and you'll have a sporting chance.
     
  24. Aug 28, 2004
  25. Stanford

    Stanford Dormant account

    Location:
    USA
    I got it. You have wagered according to the customer support email and now they want you to wager more.

    First, don't wager more. Try to contact VPOPS if someone hear hasn't already alerted him.

    Second, you are not alone. There is a similar post at winner on line. So far FL is ignoring the post. It is here:

    You must register/login in order to see the link.

    I am concerned about FL customer support. There doesn't seem to be a satisfactory escalation procedure for when customer support gets it wrong.

    Stanford
     
  26. Aug 28, 2004
  27. seanjohn

    seanjohn Banned User - Violation of posting rules

    Location:
    somwhere
    I got an email from them telling me they are Ecogra certified...on the other hand I saw a thread over WOL about Ecogra masking rogues...what should I do? Is filing a complaint to Ecogra an option?
     
  28. Aug 28, 2004
  29. Brackis

    Brackis Webmaster

    Location:
    Boston, MA
    Fortune Lounge is not a rogue casino by any means, they run half a dozen casinos and poker rooms and even have a VP of Operations who reads both casinomeister and winneronline forums.
     
  30. Aug 29, 2004
  31. Stanford

    Stanford Dormant account

    Location:
    USA
    I've had good luck with eCOGRA. But they want you to make a legitimate stab at resolving the problem with the casino prior to contacting them. I would give it till Wednesday. If FL hasn't gotten around to you by then, then I would file a complaint.

    In all honesty, this should be resolved by Monday. It isn't that tuff an issue if you have the bonus rules documented.

    Stanford.
     
    Last edited: Aug 29, 2004
  32. Aug 29, 2004
  33. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    That thread is then badly titled, because it was started by someone called MAhmed who gave no specifics regarding his dispute with GR, and then declined to follow up on three different occasions when free mediation was offered. I suspect he or she was a mischief maker with malicious intent.

    Why not test the eCOGRA system for yourself? If you have a legitimate case and have failed in honest attempts at casino level to resolve the issue, then go across to You must register/login in order to see the link. and use the online facility to file a dispute with the Fair Gaming Advocate there.
     
  34. Aug 30, 2004
  35. Stanford

    Stanford Dormant account

    Location:
    USA
    I suspect you are right about Mahmed. I read that thread too.

    I will be disappointed if this poster has to resort to eCOGRA with FL. Hopefully, FL will jump on this Monday. But I agree that it would be an interesting test case.

    Stanford
     
  36. Aug 30, 2004
  37. jerseyguy11

    jerseyguy11 Dormant account

    Location:
    new jersey
    this whole thread gives me a headache. im about at the point where ill put up the damn couple hundred dollars myself.
     
  38. Aug 30, 2004
  39. cipher

    cipher Banned member - being a jerk

    I hav't to agree with you Jersey. While I do not play at any of the Fortune Group of casinos I've got to tell you that I am more than impressed with Wim's (the VPOPS for the Fortune Group) ability and sincerety in getting to the bottom of such issues WITHOUT all this unnecessary ranting, raving and otherwise childish name calling. Have a good one.

    Cipher
     

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