fortune lounge 7sultans

nbay1401@hotmai

Dormant account
Joined
Nov 18, 2008
Location
usa
i requested a withdrawal from my account on december 3, 2010 in the amount of $2000 to be deposited to my bank account. as of this date i still have not recd the money in my account and everytime i call they tell me it was sent to the processor and should be in my account any day now. i have contacted my bank who states there has been no deposit recd to post to my account. to make a long story short i have had absolutely enough trying to get my money out and all im getting is the run around. i know the holdup is with fortune lounge and not my bank but fortune lounge refuses to give me the "processors" name for me to contact. i filed a complaint with the FDIC for bank fraud stating that according to fortune lounge they sent the money to my account and my bank has not posted it to my account because that is exactly what i am being told. as far as i am concerned there is bank fraud somewhere along the lines and the FDIC are the people who investigate such crooks. wire transfers do not take 14 business days to transfer.....

does anybody have any other advice on how to get this resolved in a much quicker way because fortune lounges customer service is about the lowest you can get! any advice would be greatly appreciated!!
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
i requested a withdrawal from my account on december 3, 2010 in the amount of $2000 to be deposited to my bank account. as of this date i still have not recd the money in my account and everytime i call they tell me it was sent to the processor and should be in my account any day now. i have contacted my bank who states there has been no deposit recd to post to my account. to make a long story short i have had absolutely enough trying to get my money out and all im getting is the run around. i know the holdup is with fortune lounge and not my bank but fortune lounge refuses to give me the "processors" name for me to contact. i filed a complaint with the FDIC for bank fraud stating that according to fortune lounge they sent the money to my account and my bank has not posted it to my account because that is exactly what i am being told. as far as i am concerned there is bank fraud somewhere along the lines and the FDIC are the people who investigate such crooks. wire transfers do not take 14 business days to transfer.....

does anybody have any other advice on how to get this resolved in a much quicker way because fortune lounges customer service is about the lowest you can get! any advice would be greatly appreciated!!

im sorry to tell you you made a mistake in doing what you did the bank fraud thing
it is processor problems ive waited longer than you and was paid from a bank inside the u s a west of the mississippi river

hope you haven't screwed your self
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
Since you are from the US, don't believe I would have involved any federal agency. Getting money into and out of casinos is dicey enough.

Did you contact the Rep here? How about PAB with Max?
 

jod5413

Is That Better?
Joined
Mar 6, 2007
Location
somewhere on the planet
I see that you are not a new member here, even if you do not post often. I would think that you would know what things are like for USA players and not do things to jeopardize your chances.

Good luck with getting your money.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
nbay1401@hotmai: i filed a complaint with the FDIC for bank fraud stating that according to fortune lounge they sent the money to my account and my bank has not posted it to my account because that is exactly what i am being told. as far as i am concerned there is bank fraud somewhere along the lines and the FDIC are the people who investigate such crooks. wire transfers do not take 14 business days to transfer.....
Um, where have you been the last 4 years? The UIGEA strictly FORBIDS wire transfers of gambling funds regardless of where it originated. That was an extremely bad move, I am sorry to say when you involved the FDIC...now your account will be "investigated" I am almost 99.9% positive and the bank will also be fine toothed to see if they have accepted any other gambling funds. Bad, bad Idea, doing what you did...but that is water under the bridge..
Jod5413: USA players and not do things to jeopardize your chances.
EXACTLY!

I do not foresee you getting any monies now from your bank due to the FDIC being involved. All wired funds unstated will probably be stopped. You might want to ask the casino to send you a check, or open an account with usemywallet...for transfers. Good luck working this out.

.
 

yameater

Meister Member
Joined
Jan 14, 2006
Location
USA, N.C.
I am surprised you are having a problem with this casino. I play there all the time, and have, for a few years. I have never had an issue, and usually get paid within a week or so. I wish you success, but as some have stated, I don't think it was a good idea to contact the govt.:eek: Let us know if the casino comes through for you please. Things are rough with processors now. I waited a lot longer for a Bodog payout than I ever did just recently. It finally came thru though. Good luck.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Our communications with the casino tell a different story:
We have been trying to process *snip*'s cash-in for almost a month now. Every time we process the cash-in it is returned because of incorrect banking details. Also, any attempts to contact her have been unsuccessful because the number she supplied us with does not exist . ...

However the latest status is:
I have just received confirmation that *snip* has received her cash-in after our last attempt yesterday.
 

greasemonkey

Banned User - flaming
Joined
Jul 2, 2010
Location
USA
I think that casinos have weird phone systems or something. I have been on live chat literally at the same time they were trying to call me and my phone doesn't ring. They swear they are trying to call and it appears that I am disconnected or something to them. I call them easily though. Just thought that I would throw that in to what the casino is claiming.
I wish I could get CHRIS DEANGELO or whatever the guy from cool cat's name is to quit calling me with stupid promos. He last called around October for a Memorial day bonus! :)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I think that casinos have weird phone systems or something. I have been on live chat literally at the same time they were trying to call me and my phone doesn't ring. They swear they are trying to call and it appears that I am disconnected or something to them. I call them easily though. Just thought that I would throw that in to what the casino is claiming.
I wish I could get CHRIS DEANGELO or whatever the guy from cool cat's name is to quit calling me with stupid promos. He last called around October for a Memorial day bonus! :)

It seems casinos are quick to accuse a player of giving a fake number, rather than thinking it may be a technical problem with international phone calls.

I have often been told some casino had tried to phone me, and I didn't answer, yet I was in, and the phone never rang. There is even a facility to retrieve the details of the last call, and this does NOT reveal that any call was made when claimed, but missed by me.

I suspect that someone gives another employee an instruction to phone me, but he doesn't. The employee then assumes that lack of feedback from this second employee means he didn't get through, rather than he didn't even try.

The CS also worsened the situation by being obstructive to the player's own attempts to figure out what was going on. She wanted the sender's name because this is what the bank needs her to tell them before they can investigate whether the problem is THEIR end, or indeed to recover the payment if it had been tagged with the wrong details.

The casino were sticking to the story that the player had given the wrong details, but after double checking, I think a player would KNOW whether the details the casino says they are using are the correct ones.

Unfortunately, the player thought she was being scammed, so reported this through what would NORMALLY be the correct channels for dealing with such a situation.

Casinos need to stop being so evasive when players are suffering problems, it can be misinterpreted as a deliberate attempt to scam them, rather than a genuine set of problems.

Of course, this is one of those things that a CM member really "should have known", and thus realised that "normal channels" was the WORST thing to do to resolve this particular problem.

If *snip* has indeed received this wire, she had better get it out of the bank NOW, before "normal channels" start "helping her" with this issue. A new bank account at a different bank might be worth considering in case things get "difficult" at the current one.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
It seems casinos are quick to accuse a player of giving a fake number, rather than thinking it may be a technical problem with international phone calls.

Sure VWM, sometimes casinos do bad things, but sometimes players are just fraudsters:

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CONSUMERS BE WARE! I went on craigslist to purchase a last minute plane ticket for a lower cost and came across this lying Con WOMAN named Nicole Bay so she says her name is. She stated that her mother Carlotta Jacobson died, and has some Delta Air miles left about 12, 000 miles that was good enough for a one way ticket. She wanted $60.00 for them. Hell I thought that was reasonable, you can't be that RIGHT? WRONG! she then tried to sell me continental flight airmiles, Hilton room points and rental car points. I told her no thanks to the others but I will take the Delta Mileage. I said ok do you take paypal? she said I don't have a paypal account and my bank is Lockheed Martin and they dont allow electronic payments (LIAR That is total BS). However she said my sister Audrey Garcia, has a Bank of America Bank account you can put it in there. I said ok, hell its only $60.00 bucks.

HER EMAIL ADDRESS IS nbay1401@hotmail.com and phone number is 909-222-7893 located in FONTANA, SUN CITY AREA.
I went and deposited the funds. I came home and attempted to use the bogus mileage that would get me one way ticket. IT DID NOT WORK! I called Delta, and they said there was not even enough on there for a one way ticket, I ticket paid for by miles has to be equivelant to at least 25, 000 miles, whether its one way or two way. I told them fine ok so let me use whats in the account for partial payment they SAID NO WAY ITS ONE OR THE EITHER you can't combine them. I called back the Liar Nicole Bay and told her the scenerio she said NO NO, I JUST SOLD 186, 000 MILES TO SOMEONE ELSE AND they were able to do it and I just sold 86, 000 miles to someone else and they did it. I will email them and find out how they did it and get back to you.

I waited 2 days no response from the liar, I emailed her and said hey just give me back my money I gotta find a ticket. SHE NEVER RESPONDED! I WENT TO PAYPAL AND SENT HER AN INVOICE, AND SAW WHERE THE EMAIL address she said did not have paypal is a Premier paypal MEMBER! I SENT her an invoice for $60.00 no response! I called no one answered the phone! I kept calling and emailing no response.

I finally blocked my number and called and she picked up the phone and was shocked when it was me and said oh I emailed you back! I said I GOT NOTHING FROM YOU, I said I need my money back. She said I will have it to you by day's end. Guess what NO MONEY. I AM NOW GOING TO FILE A REPORT WITH the police in my town and one with her town. Grant it only $60.00 but its the prinicipal that she is BOLD FACE LIAR CON MAN AND THIEF. WHEN I SPOKE TO THE BANK, THEY STATED SHE PROBABLY DID THIS WITH 10 OTHER PEOPLE ITS a SCAM!! BEWARE OF NICOLE BAY! AUDREY GARCIA AND CARLOTTA JACOBSON, AND FAKE AIRLINE MILES, AS WELL AS CAR AND HOTEL POINTS, THEY ARE THIEVES. I WILL POST THIS AGAIN ELSE WHERE. THEY ARE OUT OF FONTANA, CALIFORNIA. STAY AWAY FROM THEM!!

And yes, the details match, so you can take your pick who you want to believe on this one.

As if that wasn't enough I also know that the Kahnawake people have had serious problems with this person too. I've got a lot of respect for the "new" team at Kahnawake -- they've had an exceptionally good record on player issues this past year -- and I have no reason to doubt them now. When you add all this up I'm going to say that the player's side of this stinks.
 

chillywilly

Registered
Joined
Dec 23, 2008
Location
US
I hate to come out of lurking for this, especially on a thread started by this particular OP, but I'm kind of in the same situation. I cashed out $2700 on 12/16. I received an email saying that my bank info was incorrect on 12/24. I sent fl info for another bank which was processed on 12/29. I'm still waiting... Anyway, I got the runaround from support. First, I got the "you'll receive it in the 5-7 days" email. That didn't happen. I contacted a chat operator and was told that I would receive it last Friday, then today. When that didn't happen, I contacted chat again and I was told that it would take 7-14 business days. After I asked chat why it changed from 5-7 days to 7-14 days, the chat op said I should receive it "someday" this week around 1/14. I did contact the fl rep here and I'm waiting for a reply. In hindsight, I should have used Quicktender, but I was reluctant to use it with all of the problems lately. I've been with fl for years and this is the longest I've ever had to wait for a withdrawal. They're usually pretty fast, but not this time. Oh well. Times sure have changed. Or something. Now, back to lurking.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Sure VWM, sometimes casinos do bad things, but sometimes players are just fraudsters:

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And yes, the details match, so you can take your pick who you want to believe on this one.

As if that wasn't enough I also know that the Kahnawake people have had serious problems with this person too. I've got a lot of respect for the "new" team at Kahnawake -- they've had an exceptionally good record on player issues this past year -- and I have no reason to doubt them now. When you add all this up I'm going to say that the player's side of this stinks.


Odd that she would cook up a scheme that would PREVENT her payment from going through.

I would have expected to have tried something whereby she would be able to convince FL she had NOT received the money, when in fact she HAD. Since FL found it bounced back, they had feedback that it hadn't gone through.

Given the supporting evidence, just WHAT stunt is she trying to pull with the casinos.

It seems that other complaint gives her REAL phone number. Does this match the one FL had for her?

She probably has NOT made any report to FDIC, in case SHE gets busted.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... just WHAT stunt is she trying to pull with the casinos.

Repeatedly screwed up bank details and "no worky" (false) phone numbers are strong indicators of fraudulent behaviour. Since fraud seems to be her MO the casino has every right to raise flags and delay payments until her details are verified to their satisfaction.
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
hmm so this is going on more ? i thought she got payed ?

ive always gotten payed from them , arn't they the largest capitalized
block of casino's ?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
i thought she got payed ?

That's my understanding as well (don't know for sure because I was never involved in an official capacity). Following her payout I believe her accounts were locked because she reported gambling addiction problems.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Repeatedly screwed up bank details and "no worky" (false) phone numbers are strong indicators of fraudulent behaviour. Since fraud seems to be her MO the casino has every right to raise flags and delay payments until her details are verified to their satisfaction.

That's why I wondered. The casino WANTED to pay her, she was NOT under investigation at this stage. Seems odd that she made it HARDER, not easier, for FL to pay her and be done with it. Had she done so, they would not have had to call her to try to sort the problem out, so would have not realised there was a problem with the phone number.

Maybe the claim of "an addiction" has more to do with getting paid the winnings, and THEN trying to claim back her LOSSES at different casinos on the grounds "they let an addict play".

This has at least opened the way for her to be banned over the entire MGS network, rather than just at FL.

Her previous issues were Jackpot Factory, then Simon Says, and these are her ONLY threads. Maybe her 3 year membership has been about lurking to gather information, and THEN trying to "pull off a stunt" at a chosen casino.

This could even be about "cleaning up" the money made from other scams, so that her own "real" bank accounts only trace back as far as an online casino, rather than to the inbound payments from those she has scammed.
 
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