Late in January, after I heard the exciting news that Nedplay had switched to the dependable and trustworthy hands of 32Red, I navigated over to their refurbished website and downloaded the casino. I had in mind a safe, wholesome experience that would provide me with worry-free entertainment. Especially after reading the horror stories about Nedplay posted here, about players waiting weeks to get paid, in contrast to the venerative honours awarded to 32Red, I felt confident I had made an intelligent decision to come to them to play.
I had a wonderful time playing at Nedplay, and after winning in excess of 1600 pounds, the winnings were subjected to 100x in additional playthrough, surrounding what is meant by "individual bets" in an ambiguous term allowing a maximum bet of 25% of the bonus value,
On February 3rd after I played, the term was clarified for future players when the staff at 32Red added a sentence on all of their affiliate websites,
Pat Harrison, their respected and exceptionally polite director of operations, claims he cannot find either the phone call or the chat in the records, and for that reason alone, he has upheld the decision by Dale Williams in the payments department to reverse my withdrawal and add 100x in playthrough, effectively voiding not only my winnings, but my deposit as well. 32Red's claim is that the term has always counted Multi-hand bets as a single bet, and that the sentence was added purely to make that obvious. In his explanation he discusses how 5 bets summed together make an individual bet,
One of the operational standards for an Accredited casino on Casinomeister is that it "Must not confiscate winnings for vague & unclear reasons." In my opinion, with or without an explanation from support, applying this term in its original form citing "individual bets" is wide open to interpretation as far as whether doubles or splits or multi-hand seats count together; it is unclear for any newcoming player.
Throughout the past week, dealing with Pat and even during a short back and forth with Ed, their CEO, I believe all parties involved have been candid and as straightforward as possible. Nonetheless, in hindsight this experience was a great deal less than I expected coming to the coveted "Casino of the Decade".
As a final note, ironically, had Nedplay remained in the hands of its previous owners without the term, despite the nuisance of waiting weeks or months to be paid, and the much abhorred inferior service, this problem may have been entirely avoided.
I had a wonderful time playing at Nedplay, and after winning in excess of 1600 pounds, the winnings were subjected to 100x in additional playthrough, surrounding what is meant by "individual bets" in an ambiguous term allowing a maximum bet of 25% of the bonus value,
From what support said by telephone prior to when I played, only each bet on 5 seats at a Multi-hand table was counted. None of my bets at the multi-hand table exceeded this 25% value. I noticed in a positive review posted on the boards, a user posted part of a chat in which this explanation was confirmed (https://www.casinomeister.com/forums/threads/sweet-sweet-ride-at-nedplay.36231/),In the interests of fair gaming, players may not place individual bets equal to or in excess of 25% or more of the value of the bonus credited to their account until such time as the playthrough requirements for that bonus have been met. Any winnings derived from bets placed to the value of 25% or more of the bonus before playthrough requirements for that bonus have been met will initiate a further playthrough requirement of 100 times the amount won.
Paul: it means you cannot place 1 bet to greater than value of 25% of your bonus amount
Paul: but if you play multi hand BJ
Paul: each bet is for each hand
Paul: not combined total
On February 3rd after I played, the term was clarified for future players when the staff at 32Red added a sentence on all of their affiliate websites,
For the purposes of this rule a bet is one roulette spin or one dealer's dealt hand in any table game, or one deal in any Video or Power Poker game (this includes Multi-Hand/Play games).
Pat Harrison, their respected and exceptionally polite director of operations, claims he cannot find either the phone call or the chat in the records, and for that reason alone, he has upheld the decision by Dale Williams in the payments department to reverse my withdrawal and add 100x in playthrough, effectively voiding not only my winnings, but my deposit as well. 32Red's claim is that the term has always counted Multi-hand bets as a single bet, and that the sentence was added purely to make that obvious. In his explanation he discusses how 5 bets summed together make an individual bet,
For the purposes of clarity, with the Welcome Bonus of 250 that was claimed the maximum bet size allowed (under the Terms and Conditions of this Bonus that were in place when the Bonus was credited) was 62.50. In playing 5 hands against the dealers single hand on a Multi-Hand table this would mean that your initial bet on each of your 5 hands could not exceed 12.50.
One of the operational standards for an Accredited casino on Casinomeister is that it "Must not confiscate winnings for vague & unclear reasons." In my opinion, with or without an explanation from support, applying this term in its original form citing "individual bets" is wide open to interpretation as far as whether doubles or splits or multi-hand seats count together; it is unclear for any newcoming player.
Throughout the past week, dealing with Pat and even during a short back and forth with Ed, their CEO, I believe all parties involved have been candid and as straightforward as possible. Nonetheless, in hindsight this experience was a great deal less than I expected coming to the coveted "Casino of the Decade".
As a final note, ironically, had Nedplay remained in the hands of its previous owners without the term, despite the nuisance of waiting weeks or months to be paid, and the much abhorred inferior service, this problem may have been entirely avoided.