forgotlogin vs BitStarz

forgotlogin

Banned User
PABnononaccred
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Nov 29, 2017
Location
Travelling
hello, firstly, ive been reading casinomeister for years, and know that most threads posted by relatively unknown community members are viewed with rightful skepticism in favour of the casinos on the whole.

But im posting this not in any effort to get back my funds (40,000 euros held including my deposits of 6500) because with their "cup of cocoa" license and cowboy operation its highly unlikely ill see a dime and i am writing it off as a bad decision to ever play there so my sole intention is to hopefully avoid the same happening to someone else.

so long story short, deposited a few times up to a total of 5000 euros (yes im a high roller) and ended up with a balance around 40,000 euros.
set RG limits to avoid playback and put a withdrawal request in.
provided all documents. LENGTHY list. including selfies and other such things.
eventually documents approved but then have to wait for game checks with provider. Ok no problem.
Next day i get the message that withdrawals have all been approved so I was pretty happy and waiting for them.
At this point I even deposited a further 1500 euros in expectation of receiving my winnings, but realised I couldnt even play as I had reached my RG limit. Oh well no big deal I thought.

The next day is when the problems started. an email for further documents. basically they asked for a selfie outside my homestreet, holding ID. Sent it within an hour even i thought it was a strange request. I had to ask support to unblock my account in order to upload this selfie. When logging in I noticed that all 10 withdrawals (4000 euros each) had been cancelled and returned to account.
anyway my account was relocked straight away after uploading the selfie.
and then entered a whole week of
ignored emails and constantly being fobbed off on live chat before totay I receive finally an email:
****
Hey,

A decision has been made to close your account and confiscate the winnings in line with our terms of use and the penalties outlined in section 8.1

Best regards,

Mike
Support Hero
****

On their website, this section 8.1 outlines:
If You breach any provision of these T&C or Bitstarz.com has a reasonable ground to suspect that You have breached them, Bitstarz.com reserves the right not to open, suspend, close Your Member Account, withhold payment of your winnings and apply such funds on account of any damages due by You.


So it seems they can do whatever they want, if they "suspect" you broke some T&Cs.
By the way, i NEVER took any bonuses and i never did anything remotely out of line.

finally I want to point out the only reason I signed up here was the highly prominent approval given to it by askgamblers. and also a recent claim they paid 1.35million out within 10 minutes (something I highly doubt is true given my experience)

I also should have had my alarm bells ringing due to it being a primarily bitcoin casino (yes there surely are legitimate users of this stuff but it certainly has an air of criminality to it) . for the record i deposited using real euros from my bank card.

I am out of pocket over 6500 euros i deposits and 33000 in winnings.

conclusion:stick to reputable casinos with proper licensing like casumo, leovegas, and so on.

also its very clear askgamblers are taking kickbacks from promoting this scam joint. i applaud bryan for only promoting sites he can vouch for
 
Last edited:
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forgotlogin

Banned User
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Location
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I have pmed my username, however *if* this magically gets resolved due to publicizing of my issue, I still would be totally unsatisfied unless a believable apology was also stated, explaining why bitstarz has acted in this manner.
 

Sasukdcf

Full Member
PABnorogue
Joined
Jan 3, 2015
Location
Norwich
To be fair to @forgotlogin I feel he is entitled to give the thread that title going on the info given, if any of it is wrong then maybe not but currently i have to say i feel his pain..... if you do the right thing, like my VIP host did today for me then im sure he will set the record straight.
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
I have pmed my username, however *if* this magically gets resolved due to publicizing of my issue, I still would be totally unsatisfied unless a believable apology was also stated, explaining why bitstarz has acted in this manner.
Yep, I've received it, and please allow me some time to discuss and check with their team.

What I want to admit, that recently they have HUGE WIN (over 1kk) which is advertised on main page. And this win was paid within hour or two (in crypto). It's defo not that operator who will confiscate something just for money, believe me. (and to be completely honest with you, I never expected that speed on SUCH WD).

But like I said, I'll check and provide you feedback (most likely tomorrow).

Br,

V.
 

forgotlogin

Banned User
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Location
Travelling
it is reassuring homebert, that you "think" you agree with the decision. couldnt possibly be because you have no choice being that youre involved with the company?
if you have any information to refute the fact ive deposited and won fairly and been denied my rightful winnings, post it, please do.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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it is reassuring homebert, that you "think" you agree with the decision. couldnt possibly be because you have no choice being that youre involved with the company?
if you have any information to refute the fact ive deposited and won fairly and been denied my rightful winnings, post it, please do.


Nope. reps or casinos will NOT post sensitive info in public. There are two sides to every story. If you feel the decision is unfair, use the PAB as suggested. This will be done in private, and when a decision is reached the outcome can be posted on here.
 

homerbert

Dormant account
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Location
NoWhere
More than this, I've must admit that user offered me to provide him what info casino knows about him, and for that he will delete this thread. He tried it two times.

We (and I'm personally) have ZERO tolerance to any fraud.

Like I said - you can easily PAB if you think you did nothing wrong.

BR,

V.
 

dunover

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webmeister
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I have removed the word WARNING from the thread title - official warnings are posted by MaxD and this isn't one of them.

I have also shortened the long and cumbersome thread title to reflect exactly what it is, as posted - a dispute regarding confiscated winnings at Bitstarz.

Thanks!
 

forgotlogin

Banned User
PABnononaccred
Joined
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Location
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yes, i offered to delete the thread if he can share this information he supposedly agrees with
ive lost money, the only fraud here is that perpetrated by bitstarz

anyway, i posted this just to warn others, not going to let this stress me out even more
 

trancemonkey

Ueber Meister
Joined
Mar 29, 2013
Location
United Kingdom
More than this, I've must admit that user offered me to provide him what info casino knows about him, and for that he will delete this thread. He tried it two times.

We (and I'm personally) have ZERO tolerance to any fraud.

Like I said - you can easily PAB if you think you did nothing wrong.

BR,

V.

Something smells fishy if the user is trying that... I know I would never try that if I had a genuine claim.
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
Something smells fishy if the user is trying that... I know I would never try that if I had a genuine claim.
Hey mate!

Lol, sure! And even his next reply smells fishy. If you have problem - PAB. If you just want to blackmail casino - this is not right place for this.
 

dunover

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yes, i offered to delete the thread if he can share this information he supposedly agrees with
ive lost money, the only fraud here is that perpetrated by bitstarz

anyway, i posted this just to warn others, not going to let this stress me out even more


To address your second point, regarding Askg*mblers - they don't take 'kickbacks' in quite the way you mean. They are an affiliate site and earn fixed payments and/or commission for any casino they promote and recruit players for. This will apply to all of their promoted sites, not just Bitstarz.

As for some of the sites they promote, or have promoted, no comment.
 

forgotlogin

Banned User
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Nov 29, 2017
Location
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its like sharks waiting to pounce on a user to pronounce them in the wrong in favour of the casinos every time here.

homerbert, suggesting im trying to blackmail the casino (to pay what im owed) is nonsense.
this is a small amount of money to me, i am literally only interested in sharing the truth about a very dodgy operation.
 

dunover

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its like sharks waiting to pounce on a user to pronounce them in the wrong in favour of the casinos every time here.

homerbert, suggesting im trying to blackmail the casino (to pay what im owed) is nonsense.
this is a small amount of money to me, i am literally only interested in sharing the truth about a very dodgy operation.


Sounds like upon checking your account that something has been flagged - multi-accounting, fake ID or details, collusion, source of funds? Who knows? - but something has. If you think that any casino will reveal their method of identifying those issues so they can be avoided by players in future, you're mistaken.
 

forgotlogin

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thanks dunover for a real response
well in that case i see a pab is the only option as you mentioned
but whats to stop them simply providing whatever lies and wrong information to the arbitrator?
the casinos hold all the cards.
 

homerbert

Dormant account
Joined
Jun 21, 2012
Location
NoWhere
thanks dunover for a real response
well in that case i see a pab is the only option as you mentioned
but whats to stop them simply providing whatever lies and wrong information to the arbitrator?
the casinos hold all the cards.
Thanks! Please use PAB and let's start from there. CM will be provided full information about your account, but you will not be able to get any piece of this information. We will just prove that your breached casino terms and conditions.

Br,

V.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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thanks dunover for a real response
well in that case i see a pab is the only option as you mentioned
but whats to stop them simply providing whatever lies and wrong information to the arbitrator?
the casinos hold all the cards.


As advised - use the PAB service. You cannot get anywhere by posting on this thread any more. MaxD is the official arbitrator and can see information provided by both parties and make a decision based on this. This is totally unbiased and judged on its merits regardless of which casino is involved.
 

Sasukdcf

Full Member
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Location
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It will be interesting to see the outcome of this

Hopefully we will get to hear what happened and whether the terms breached were intentional or not....

Depending what they were tho is there not an argument to refund his deposits if not his winnings if there is some thing the casino are not happy with? Just playing devils advocate here ?
 
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