- Joined
- Nov 29, 2017
- Location
- Travelling
hello, firstly, ive been reading casinomeister for years, and know that most threads posted by relatively unknown community members are viewed with rightful skepticism in favour of the casinos on the whole.
But im posting this not in any effort to get back my funds (40,000 euros held including my deposits of 6500) because with their "cup of cocoa" license and cowboy operation its highly unlikely ill see a dime and i am writing it off as a bad decision to ever play there so my sole intention is to hopefully avoid the same happening to someone else.
so long story short, deposited a few times up to a total of 5000 euros (yes im a high roller) and ended up with a balance around 40,000 euros.
set RG limits to avoid playback and put a withdrawal request in.
provided all documents. LENGTHY list. including selfies and other such things.
eventually documents approved but then have to wait for game checks with provider. Ok no problem.
Next day i get the message that withdrawals have all been approved so I was pretty happy and waiting for them.
At this point I even deposited a further 1500 euros in expectation of receiving my winnings, but realised I couldnt even play as I had reached my RG limit. Oh well no big deal I thought.
The next day is when the problems started. an email for further documents. basically they asked for a selfie outside my homestreet, holding ID. Sent it within an hour even i thought it was a strange request. I had to ask support to unblock my account in order to upload this selfie. When logging in I noticed that all 10 withdrawals (4000 euros each) had been cancelled and returned to account.
anyway my account was relocked straight away after uploading the selfie.
and then entered a whole week of
ignored emails and constantly being fobbed off on live chat before totay I receive finally an email:
****
Hey,
A decision has been made to close your account and confiscate the winnings in line with our terms of use and the penalties outlined in section 8.1
Best regards,
Mike
Support Hero
****
On their website, this section 8.1 outlines:
If You breach any provision of these T&C or Bitstarz.com has a reasonable ground to suspect that You have breached them, Bitstarz.com reserves the right not to open, suspend, close Your Member Account, withhold payment of your winnings and apply such funds on account of any damages due by You.
So it seems they can do whatever they want, if they "suspect" you broke some T&Cs.
By the way, i NEVER took any bonuses and i never did anything remotely out of line.
finally I want to point out the only reason I signed up here was the highly prominent approval given to it by askgamblers. and also a recent claim they paid 1.35million out within 10 minutes (something I highly doubt is true given my experience)
I also should have had my alarm bells ringing due to it being a primarily bitcoin casino (yes there surely are legitimate users of this stuff but it certainly has an air of criminality to it) . for the record i deposited using real euros from my bank card.
I am out of pocket over 6500 euros i deposits and 33000 in winnings.
conclusion:stick to reputable casinos with proper licensing like casumo, leovegas, and so on.
also its very clear askgamblers are taking kickbacks from promoting this scam joint. i applaud bryan for only promoting sites he can vouch for
But im posting this not in any effort to get back my funds (40,000 euros held including my deposits of 6500) because with their "cup of cocoa" license and cowboy operation its highly unlikely ill see a dime and i am writing it off as a bad decision to ever play there so my sole intention is to hopefully avoid the same happening to someone else.
so long story short, deposited a few times up to a total of 5000 euros (yes im a high roller) and ended up with a balance around 40,000 euros.
set RG limits to avoid playback and put a withdrawal request in.
provided all documents. LENGTHY list. including selfies and other such things.
eventually documents approved but then have to wait for game checks with provider. Ok no problem.
Next day i get the message that withdrawals have all been approved so I was pretty happy and waiting for them.
At this point I even deposited a further 1500 euros in expectation of receiving my winnings, but realised I couldnt even play as I had reached my RG limit. Oh well no big deal I thought.
The next day is when the problems started. an email for further documents. basically they asked for a selfie outside my homestreet, holding ID. Sent it within an hour even i thought it was a strange request. I had to ask support to unblock my account in order to upload this selfie. When logging in I noticed that all 10 withdrawals (4000 euros each) had been cancelled and returned to account.
anyway my account was relocked straight away after uploading the selfie.
and then entered a whole week of
ignored emails and constantly being fobbed off on live chat before totay I receive finally an email:
****
Hey,
A decision has been made to close your account and confiscate the winnings in line with our terms of use and the penalties outlined in section 8.1
Best regards,
Mike
Support Hero
****
On their website, this section 8.1 outlines:
If You breach any provision of these T&C or Bitstarz.com has a reasonable ground to suspect that You have breached them, Bitstarz.com reserves the right not to open, suspend, close Your Member Account, withhold payment of your winnings and apply such funds on account of any damages due by You.
So it seems they can do whatever they want, if they "suspect" you broke some T&Cs.
By the way, i NEVER took any bonuses and i never did anything remotely out of line.
finally I want to point out the only reason I signed up here was the highly prominent approval given to it by askgamblers. and also a recent claim they paid 1.35million out within 10 minutes (something I highly doubt is true given my experience)
I also should have had my alarm bells ringing due to it being a primarily bitcoin casino (yes there surely are legitimate users of this stuff but it certainly has an air of criminality to it) . for the record i deposited using real euros from my bank card.
I am out of pocket over 6500 euros i deposits and 33000 in winnings.
conclusion:stick to reputable casinos with proper licensing like casumo, leovegas, and so on.
also its very clear askgamblers are taking kickbacks from promoting this scam joint. i applaud bryan for only promoting sites he can vouch for
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