Announcement FlyCasino - Accredited review

Osloking

Quit Gambling
Reverse Time: 48 hours - Cashout Time: 24-48 hours. So we are facing between 3-4 days for withdraw?

I think i speak for many of people at CM - thats too long for me to wait for my withdraw. Where our other options are 1-3H withdraw being prossesed. I think to have a competitive business you have to see what's makes those popular site so strong and its simple they listen to players.
 

Casinomeister

Forum Cheermeister
Staff member
But they flush upon request, that would knock out the reversal time. They also have weekend payouts and no withdrawal limits.
 

The Viking

Ueber Meister
CAG
MM
But they flush upon request, that would knock out the reversal time. They also have weekend payouts and no withdrawal limits.
Just a head up on this, i mailed support last night and asked them to manual flush my withdrawal, but this is the answer i got, so either support dont know about it or they dont flush :)

This is Glenn from the Fly Casino Support Team.

For withdrawal processing time it is a standard procedure that each withdrawal requests will be on pending status for 1 to 3 business days. This would give enough time for the Payments Team to check and verify all necessary information regarding the withdrawal request.

Once approved, you need to allow an additional period of time for the funds to reach you depending on the payment method used.

For NETeller, it will take up to 24 hours for you to receive the funds before the amount will reflect on your bank account.

Kind regards,
Glenn
Fly Casino Support
"15 Years of Pure Casino Entertainment"
 

OC Elliott

Affiliate Manager for Accredited Casinos
Hi Glenn,

Thanks for posting. I will investigate this for you and be in touch in an hour or so.

Warm Regards,

Elliott.
 

The Viking

Ueber Meister
CAG
MM
hey Elliott :)

Glenn is the guy from support, i copied and pasted the email i got, once you look it up you see i got a diffrent name. hehe


Hi Glenn,

Thanks for posting. I will investigate this for you and be in touch in an hour or so.

Warm Regards,

Elliott.
 

GGW Laurie

Well-Known Member
As a US player it would be a pleasure playing at this casino if they are in the same group as Omni and their old defunct sister casino Sands of the Caribbean , which I truly loved: )If the withdrawal time is 3 or 4 days speaking as a US player only that's not too shabby of a wait:thumbsup:

Laurie
 

The Viking

Ueber Meister
CAG
MM
Not the waiting im asking about even though i think 3-4 days is way to long since im not in US :)but the manual flushing cause it says in the accredited section "Manual Flushing Yes, contact support" so i did and mainly to speed up the payout process :) was perhaps hoping it would hit my Neteller account today if its flushed :cool:


As a US player it would be a pleasure playing at this casino if they are in the same group as Omni and their old defunct sister casino Sands of the Caribbean , which I truly loved: )If the withdrawal time is 3 or 4 days speaking as a US player only that's not too shabby of a wait:thumbsup:

Laurie
 

aceking123

Well-Known Member
PABnononaccred
CAG
MM
Not the waiting im asking about even though i think 3-4 days is way to long since im not in US :)but the manual flushing cause it says in the accredited section "Manual Flushing Yes, contact support" so i did and mainly to speed up the payout process :) was perhaps hoping it would hit my Neteller account today if its flushed :cool:
i was told via there sister site omini that they do flush including weekends )))
 

OC Elliott

Affiliate Manager for Accredited Casinos
Hi Viking, (not Glenn :))

Regarding "flushing" at Fly Casino and Omni Casino.

It is a service that we do offer, however it is not automatic. Members that wish to have their funds (progressives or otherwise) "flushed" may contact our 24/7 support staff via phone or via playershelpATflycasino.com and request their account frozen until the cash-out is completed.

Although this is not really "flushing" the account, it is a common routine with our members and the best we can offer at this time that meets the same goal. To be blunt, we would love to offer a manner to flush out accounts while the cash-out procedures are being performed. We have asked Playtech countless times to help us in this area by building us a system which will allow this. To date, this function has not been presented to Peak Interactive.

If you care to have your account frozen during your cash out, please contact our 24/7 team and make a request to have your account "frozen until cash out is complete." It is a common request that we handle everyday for our members.

If you have any further questions please don't hesitate to get in touch.

Warm Regards,

OC Elliott.
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
webby
So in other words, you can freeze the account, so that you can't lose your winnings, but doing this won't speed up the process at all, and it'll still be 3-4 days to get the money, even into a wallet (neteller, moneybookers etc.) ?
Am I getting this right ?

Hi Viking, (not Glenn :))

Regarding "flushing" at Fly Casino and Omni Casino.

It is a service that we do offer, however it is not automatic. Members that wish to have their funds (progressives or otherwise) "flushed" may contact our 24/7 support staff via phone or via playershelpATflycasino.com and request their account frozen until the cash-out is completed.

Although this is not really "flushing" the account, it is a common routine with our members and the best we can offer at this time that meets the same goal. To be blunt, we would love to offer a manner to flush out accounts while the cash-out procedures are being performed. We have asked Playtech countless times to help us in this area by building us a system which will allow this. To date, this function has not been presented to Peak Interactive.

If you care to have your account frozen during your cash out, please contact our 24/7 team and make a request to have your account "frozen until cash out is complete." It is a common request that we handle everyday for our members.

If you have any further questions please don't hesitate to get in touch.

Warm Regards,

OC Elliott.
 

The Viking

Ueber Meister
CAG
MM
So in other words, you can freeze the account, so that you can't lose your winnings, but doing this won't speed up the process at all, and it'll still be 3-4 days to get the money, even into a wallet (neteller, moneybookers etc.) ?
Am I getting this right ?
What i was thinking, i dont ask to be flush so i wont reverse withdrawals, i do it to speed up the process :) i think there is a big diffrents.
anways sorry to hear Playtech aint very supportive in this matter.
 

OC Elliott

Affiliate Manager for Accredited Casinos
Hi LaHutti,

Once we have the correct documentation to verify the members identification we will always do our best to get a withdrawal processed in the quickest time possible. Generally withdrawals are processed within 24 to 48hrs (sometimes quicker)

Overall we try to give each of our casino members the best service we can.

Thanks for posting if there’s anything else I can help you with feel free to ask.

Warm Regards,

OC Elliott
 

spoton

Senior Member
webmeister
Pretty terrible casino if you ask me. Support that pretty much doesn't have a clue, and just keeps annoying you with their pop-up chat in the middle of bonus rounds, and hidden promotions with a 10x max withdrawal that they credit even without asking.
 

miso

Meister Member
MM
Just one comment.
While I don`t like to complain, my experience with Fly has been my
gaming low point of last year.

Made a rather sizable deposit, and misclicked the Accept bonus button.
Spent a while trying to reach support to get the bonus removed.
Got fed up and started playing. I have only wagered a couple of euro,
when support came online.
Asked for the bonus to be removed, and you guessed it. Not possible.
Even though I was miles away from touching the bonus funds.

Busted out, obviously, but that is beside the point.
The point is, you play your real funds first, and from where I am standing,
it shouldn`t be a problem for support to remove bonuses` at any point.
Or reset balances, if needed be.
 

zreb

Experienced Member
PABaccred
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