I joined Platinum Play recently after seeing a banner on a website.
I deposited $20 to try them out and got my balance to $50. I had not recieved or requested any sort of bonus.
The next day I tried to log in to see if I could turn my $50 into a $100 and found my account to be locked.
I contacted thier live help and was told that I was on a high risk list and they would be keeping my winnings and returning my deposit. They could give me no more information than this.
I think as I wagered my own money I should be entitled to my balance when they decided to lock my account, afterall if I had lost they would not have reimbursed my deposit.
In effect the casino had a no lose situation. If I win they keep the winnings, if I lose they keep my deposit.
To make matters worse I had the following email regarding the return of my deposit.
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This is ***** from the Platinum Play casino and I am following up on your query regarding a refund on your account.
I have just received word from our billing company that they are unable to do a refund due to the processor used in the purchase. In order to get the purchase back, I would suggest that you contact your bank and ask them for assistance.
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Are they in effect telling me to do a chargeback to get my $20 deposit cheque?
If you are wondering why my account was locked I am pretty sure it is because I once (12+ months ago) logged into my gaming account on a friends pc who I was staying with. He had an account at one of the other Fortune Lounge casinos. I did email them all sorts of ID but got knowhere.
For a new casino from one of the most trusted companys in online gambling I find thier behaviour very shoddy over such a small amount.
I deposited $20 to try them out and got my balance to $50. I had not recieved or requested any sort of bonus.
The next day I tried to log in to see if I could turn my $50 into a $100 and found my account to be locked.
I contacted thier live help and was told that I was on a high risk list and they would be keeping my winnings and returning my deposit. They could give me no more information than this.
I think as I wagered my own money I should be entitled to my balance when they decided to lock my account, afterall if I had lost they would not have reimbursed my deposit.
In effect the casino had a no lose situation. If I win they keep the winnings, if I lose they keep my deposit.
To make matters worse I had the following email regarding the return of my deposit.
-------------------------------------------
This is ***** from the Platinum Play casino and I am following up on your query regarding a refund on your account.
I have just received word from our billing company that they are unable to do a refund due to the processor used in the purchase. In order to get the purchase back, I would suggest that you contact your bank and ask them for assistance.
------------------------------------------
Are they in effect telling me to do a chargeback to get my $20 deposit cheque?
If you are wondering why my account was locked I am pretty sure it is because I once (12+ months ago) logged into my gaming account on a friends pc who I was staying with. He had an account at one of the other Fortune Lounge casinos. I did email them all sorts of ID but got knowhere.
For a new casino from one of the most trusted companys in online gambling I find thier behaviour very shoddy over such a small amount.