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First deposit at CasinoMax

Discussion in 'America the Beautiful' started by jdpennyd, Oct 11, 2018.

    Oct 11, 2018
  1. jdpennyd

    jdpennyd Newbie member

    Occupation:
    none
    Location:
    USA
    I made my first deposit at casinomax two days ago October 9th. I took the welcome bonus because I like bonuses. I did quite well and made play through with a substantial balance.
    I then asked chat what they needed for kyc process. The agent was very nice and sent me a link to the details. I submitted a copy of my passport and a utility bill. It turns out the bill wasn't acceptable because it was a pdf from my utility provider (paperless billing). I scanned another utility bill about an hour after I got the email and got a nice response from the rep that everything looked good but please wait up to two more business days for review.
    I've been mostly paying at bitcoin casinos that pay out instantly so the wait is a bit of a bother but everyone have been very nice and knowing they are accredited I know they will pay me. I just wanted to share my experience with the casino up to this point.
     
    Jasminebed and KasinoKing like this.
  2. Oct 12, 2018
  3. labeled

    labeled Senior Member

    Occupation:
    na
    Location:
    Land of the "free"
    You're being very nice about something I'd be very annoyed about. lol That they wouldn't take the pdf is absurd, imo, and a subtle stalling technique. There is simply no way it is less valid than a paper copy. .02 But, way to go on your win!
     
    Mouche12 likes this.
  4. Oct 12, 2018
  5. jdpennyd

    jdpennyd Newbie member

    Occupation:
    none
    Location:
    USA
    I will admit I was a bit annoyed but that's not going to get me anywhere. I thought the process of KYC is to ensure I am who I said I was and an ebill should suffice, but I don't make the rules. I had to send an email to support after 2 business days to find out my account had been verified. Now I must wait another 2 business days to be paid. I thought I might have finally found a reputable RTG casino that would pay in a reasonable time where I could just gamble and not worry about a hassle, and perhaps this is just a hiccup, time will tell.
     
    Mouche12 likes this.
  6. Oct 13, 2018
  7. labeled

    labeled Senior Member

    Occupation:
    na
    Location:
    Land of the "free"
    If you use bitcoin/cash, check out Casino Extreme & its sister, Brango. They'll do one instant cashout per day, and have been really awesome. My go-to for rtg, for sure.
     
    jdpennyd and Mouche12 like this.
  8. Oct 15, 2018
  9. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi jdpennyd!

    Congratulations on your win! :cheerleader:

    I just checked your account and it looks like the account was verified on Friday afternoon when cashier already processed all pay outs for the day. I can confirm that your request will be processed today so you should see the funds on your account in next 2-4h or so.

    If you will have any questions or problems you can always contact me directly via PM.

    Kind Regards,
    Karolina
     
    jdpennyd likes this.
  10. Oct 15, 2018
  11. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Another plus, no weekend payouts...
     
  12. Oct 15, 2018
  13. jdpennyd

    jdpennyd Newbie member

    Occupation:
    none
    Location:
    USA
    Thank you Karonlia the payment is pending in my bitcoin wallet. I suspect it may be pending all day as you all sent over 2 BTC (not all for me) with a 63 cent fee for the miners. I guess I will just watch my wallet and wait. Thanks for the experience.
     
    Karolina-CasinoMax likes this.
  14. Oct 17, 2018 at 11:13 PM
  15. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Karolina,

    My question would naturally be why a pdf was not accepted. Just about all bills when downloaded come in PDF form and in some cases pdfs are more disability friendly than other documents.

    Best
     
  16. Oct 18, 2018 at 8:27 AM
  17. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi dreamguardian1,

    As a general rule of thumb any bill which come through the post is more credible that a pdf file for address confirmation. If something comes though the post and you are able to present it this will confirm it's your address. Internet accounts may contain address which is not customer address at all.

    Saying that we understand that more and more people go paperless and if this is explained during verification we can make an exception.

    In some circumstances documents received as pdf is only a snapshot or not full document therefore cashier will ask for full document.

    I hope this answers your question. Have a good day!

    Kind Regards,
    Karolina
     

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