Firepay / MG issue - please help if you can!

[winbig]

Basically, my bank denied transactions from Firepay months ago, because of their restrictions, and I now owe Firepay money.

The problem is, they have now put me in a "bad" database, so I can apparently no longer play at ANY MG casino. I just received this today from Vegas Slots' processor:

We are writing to inform you that your account xxxxx has been disabled due to unpaid transactions made through our services.

Please be advised that these matters are taken most seriously and may consequentially jeopardize your credit history as well as your repute within our industry as your details will reflect on a negative database that is shared by our processing
banks as well as all of our subsidiaries, merchants, associated establishments and other companies within our industry.

This is total bullsh!t.


Had I won, would they have paid me? Hell no. I'm pretty pissed off at this, and wondering if I should ask for my deposits to be refunded to me for that sole reason. Should I PAB &/or take this up with Kahnawake, or is it even worth pursuing?

The reason I have a problem with this is the fact that FIREPAY WILL NOT ACCEPT ANY PAYMENTS FOR MONEY THEY ARE DUE!

This is the final answer I (finally, after 2 months) received from Firepay when I asked them about paying off the money that I owe them:

Hi Brian,

We no longer except payments for failed deposits.

Best regards,

Adam
FirePay Customer Support

I do have a case number that was given to me by Firepay if you want to confirm their "ruling".

Thanks for any help you can give me.

 

[Mousey]

What a freakin' mess.... Hope you get this worked out, WB.

 

[Mousey]

This is a bump so Bryan will see this.

 

[Casinomeister]

Hate to say this, but it looks like you're SOL. If Firepay can't accept anything from you - then that account will probably remain outstanding. Kahnawake? They won't do anything. Your best bet is to contact whatever casino you are playing at and explain your circumstances. Maybe you'll find one that will listen and give you a solution.

But the way things are going, it's slim pickins for US based players. It won't be easy.

 

[winbig]

Hate to say this, but it looks like you're SOL. If Firepay can't accept anything from you - then that account will probably remain outstanding. Kahnawake? They won't do anything. Your best bet is to contact whatever casino you are playing at and explain your circumstances. Maybe you'll find one that will listen and give you a solution.

But the way things are going, it's slim pickins for US based players. It won't be easy.

Thanks for your input.

I think the bottom line here is that Firepay is scared to death about accepting any money from players in the USA, no matter how much money they lose in the process.

Can you imagine ANY business saying "Yes, we know you owe us money, but just forget about it! We're square." If it was any other business, they'd be bankrupt in no time.

I doubt I'm the only one that's been affected by this. There's probably hundreds, if not thousands, of americans stuck owing Firepay money because their banks rejected payments to Firepay.


Now I'm curious. Is Firepay (or their parent company) publicly traded? I'm sure their stockholders would just LOVE to see how their profits are being squandered by this great business practice.


FWIW, I'm talking with Mario @ playshare. He has known of this situation since it came to be, and hopefully can get my account re-opened.

Kudos to Playshare for actually paying my withdrawal. At first their processor told them not to pay me, but they did the right thing. The only downfall to this is they closed my account afterwards.

edit:
I forgot to mention the fact that I even offered to have the money owed to Firepay taken out of my withdrawal and transferred to Firepay! The processor in question didn't even want to do that.

Another question that comes up is:
WHY DO processors care if a player owes anything to Firepay??? What connection do they have with Firepay? Would this have happened if I owed money to Neteller or any other E-Wallet?

 

[vinylweatherman]

If FirePay state they do not want repayment, then they have no justification for adding your name to a credit blacklist database. A blacklist is only for debtors that refuse to pay (or are unable to pay because they are broke), but when the creditor writes off the debt permanently, they should remove the negative entry from the database.
Currently, this problem will reduce the pool of US players able to play, and will be an issue for the industry if the US again allows gambling transactions.
If other deposit methods lead to failed deposits, then even more US players will have locked accounts, and those few MG casinos that still allow US players may as well give up now.

 

[tim5ny]

I had this happen years ago when I used Firepay and one Echeck I wrote at an MG casino didn't get approved by my bank and was returned to Firepay NSF. (my fault) I paid Firepay back as fast as possible, but the casino and/or Firepay already put me in a negative database and wouldn't take me out of it even though I paid them the money owed plus penalties. They just don't care if you're a "marked" person. After this kept popping up everytime I joined a different MG casino, one of them told me that Crazy Vegas are the ones that stabbed me in the back and wouldn't clear my name from the negative database. Finally, after fighting with them and making threats .. the manager of crazy Vegas (at that time... it was a long time ago) called me on my cell phone at work and apologized and said he'd take care of everything. It took alot of work and emails and phone calls and threats as I said to get anywhere. Don't ask me what the threats were because I was too mad to remember... but they must've been effective. It's not the way I'd recommend handling things, but I was so friggin mad at them for holding onto it for so long.

 

[Mario]

Thanks for your input.

I think the bottom line here is that Firepay is scared to death about accepting any money from players in the USA, no matter how much money they lose in the process.

Can you imagine ANY business saying "Yes, we know you owe us money, but just forget about it! We're square." If it was any other business, they'd be bankrupt in no time.

I doubt I'm the only one that's been affected by this. There's probably hundreds, if not thousands, of americans stuck owing Firepay money because their banks rejected payments to Firepay.


Now I'm curious. Is Firepay (or their parent company) publicly traded? I'm sure their stockholders would just LOVE to see how their profits are being squandered by this great business practice.


FWIW, I'm talking with Mario @ playshare. He has known of this situation since it came to be, and hopefully can get my account re-opened.

Kudos to Playshare for actually paying my withdrawal. At first their processor told them not to pay me, but they did the right thing. The only downfall to this is they closed my account afterwards.

edit:
I forgot to mention the fact that I even offered to have the money owed to Firepay taken out of my withdrawal and transferred to Firepay! The processor in question didn't even want to do that.

Another question that comes up is:
WHY DO processors care if a player owes anything to Firepay??? What connection do they have with Firepay? Would this have happened if I owed money to Neteller or any other E-Wallet?

Hi Winbig,

Hope you are well.

Please note that we've got great news for you in that we've unlocked your casino account for you at Grand Mondial and you can feel free to make use if it as you please.

Hope this makes your day and that you have a great gaming expereince with us.

All of the best,

Mario

PlayShare Group Representative