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Finsoft/Spielo G2 Games Issue Update?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Redbush54, Apr 12, 2013.

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    Apr 12, 2013
  1. Redbush54

    Redbush54 Experienced Member PABaccred webmeister

    Occupation:
    igaming
    Location:
    At the end of the rainbow
    It has been 60 days since the last post concerning the Finsoft/Spielo G2 Games issue and I was wondering if there was any update? I see that BetFred is back on the accredited list (which could have been done in Feb. and I missed it) and would like confirmation that Casinomeister thinks its ok for players to play. Thanks.
     
  2. Apr 12, 2013
  3. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Did you seriously think this would be thoroughly pursued by the GRA?

    The reaction of the chief regulator over there appeared to me to be one of irritation that this issue had been raised, and rather aggressive pro-operator proclivities.

    Looks like another "under the carpet" exercise to me.
     
    6 people like this.
  4. Apr 12, 2013
  5. Redbush54

    Redbush54 Experienced Member PABaccred webmeister

    Occupation:
    igaming
    Location:
    At the end of the rainbow
    I don't know enough about the GRA but apparently you didn't. I would have thought an appropriate response from Bryan would have been made since he read the post concerning my question. Forgive me for even thinking of asking the quesiton.
     
  6. Apr 12, 2013
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Just a bystander here but maybe a little less tetchiness might be in order?

    And, FYI, Bryan has many things on his plate. I'm sure responding to your post is important to him though you may have to accept that it might not be first and foremost of his things to have done in the last FIVE hours. Contemplate the Zenness and give the man a chance:

    Finsoft/Spielo G2 Games Issue Update?: 5855_tibetan_singing_bowl_LRG.jpg,Apr 12, 2013
     
    2 people like this.
  8. Apr 12, 2013
  9. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Redbush: he wasn't having a go at you, he was having a go at the GRA ;)
     
    1 person likes this.
  10. Apr 12, 2013
  11. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    1 person likes this.
  12. Apr 12, 2013
  13. Redbush54

    Redbush54 Experienced Member PABaccred webmeister

    Occupation:
    igaming
    Location:
    At the end of the rainbow
    My apologies to jetset....apparently I took that the wrong way.

    And thank you Mousey. I knew where the original thread was and because of this post

    is why I ask the question to begin with. I wasn't sure how long "it will take a while for complete resolution" meant. I merely ask was there an update.
     
  14. Apr 12, 2013
  15. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    But we've got noobs and some others may have missed the original. Not targeted at you. As I said... just a link for easy reference. :)
     
    1 person likes this.
  16. Apr 12, 2013
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I was busy today finishing the webcast, writing three newsletters, catching up with a few people before heading out to London on Monday - made lunch for one of my kids, and had to read up on sushi a little bit since I'm responsible for dinner tonight. I'm still not done yet. :rolleyes:

    I may have read your post this morning - but I figured you'd get a few responses from others since they are awaiting results just like I am.

    I emailed the GRA today to see if there is anything yet on their findings. As soon as I hear of something, I'll let you know.
     
    2 people like this.
  18. Apr 12, 2013
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    And the GRA got back to me. :D

    Looks like everything is being finalized at the moment - re: statements coming from the GRA. Admittedly, this has taken a lot of time - but with the number of companies involved, this is what happens.

    More later - I'll use this thread to post the info when I get it.
     
    3 people like this.
  20. Apr 12, 2013
  21. Redbush54

    Redbush54 Experienced Member PABaccred webmeister

    Occupation:
    igaming
    Location:
    At the end of the rainbow
    Thank you for your reply. I'll wait for your update.
     
  22. Apr 12, 2013
  23. Richas

    Richas Senior Member

    Occupation:
    Project Manager
    Location:
    UK
    Hi,

    is this forthcoming GRA statement going to cover the separate (but related) Playtech issue too?

    Monstrous thread link for newbs:
    http://www.casinomeister.com/forums...bonus-issues/55080-playtech-rigged-slots.html

    If anyone is interested Finsoft's website is still not compliant with the UKGC rules re linking to the Gambling Commission, including their UKGC licence number and giving clarity on which products are compliant with the UKGC technical standards and which are not supplied under the software licence.

    You must register/login in order to see the link.
     
  24. Apr 21, 2013
  25. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    Can I be so bold as to ask, if the result of the GRA isnt yet known, what was the reasoning behind them returning to the accredited list?

    What has changed significantly for them to be allowed back on? It may be on other threads but I have missed it if so.
     
  26. Apr 24, 2013
  27. GOCC

    GOCC Banned User - violation of <a href="http://www.cas

    Occupation:
    Housewife
    Location:
    UK
    Anyone?
     
  28. Apr 24, 2013
  29. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    This is a moot point - one CM stalwart got moderated for 48 hours because he was angry at that fact, so best not go there. My analysis of the original thread was the accredited casino DID pay refunds to those who had lost on the games, and whatever their motives did so reasonably promptly as they did when pulling the games. Obviously some believe despite this that ultimately they've behaved in a rogue fashion by having the games in the first place despite the games being supplied by a third party and were responsible by not making sufficient checks. AFAIK the casino in question is justifiably accredited by all other criteria though.
    I think it's best we all wait for the official CM statement on this matter when resolution has been reached by all parties concerned.
    Be patient - CM will give us the outcome(s) when appropriate.
     
  30. Apr 24, 2013
  31. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    If you dig around on this one, there's some good evidence that Betfred knew about these gaffed Finsot/SpieloG2 games as far ago as 2008.
     
    1 person likes this.
  32. Apr 24, 2013
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Betfred did everything that was expected of them. This is an outstanding company and to punish them because of human error - after they admitted this and tried to pay their players back - was a bit rich. At first they were removed with the condition that once affected players be paid they would be reinstated. After meeting them and finding out that the GRA was preventing them from doing this (pending an audit of affected accounts), it was clearly out of Betfred's hands and there was no justification to continue suspending their accreditation. People make mistakes - they did what they could to fix it. Anyone thinking that this was intentional on Betfred's part has a screw loose.

    I'm still waiting for the findings to be published. Once they are, Betfred, Finsoft/Spielo G2 will be making whatever ammends that the GRA dictates.
     
    2 people like this.
  34. Apr 24, 2013
  35. Richas

    Richas Senior Member

    Occupation:
    Project Manager
    Location:
    UK
    Thanks for this. I would hope that some important lessons will be learnt. This is not just about the accounts affected but the failure to monitor/control/check/regulate/comply and the way that the real supplier, the software firm, is not licenced by the GRA.

    I would hope that firms across the industry will be doing more than just the minimum ordered by the GRA in the way of ammends but rather look at greater transparency and clarity on how the games work and the expected return and better quality control and monitoring.

    Meeting the regulatory minimum should not be the goal for an outstanding firm, they should be doing more than that especially when it has become clear that the certification leaves out some important bits of the regulation.
     
    2 people like this.
  36. Apr 25, 2013
  37. spoonboy

    spoonboy Dormant account

    Occupation:
    IT geek
    Location:
    .
    So Betfred claim they can't pay back the affected cheated punters because the GRA won't let them?! Why on earth would the GRA stop them issuing refunds?

    So does this mean no gambling website is allowed to issue refunds to their customers unless they get permission from their regulator? What arrant nonsense!
     
  38. Apr 25, 2013
  39. spoonboy

    spoonboy Dormant account

    Occupation:
    IT geek
    Location:
    .
    Two weeks since "everything is being finalized at the moment - re: statements coming from the GRA" but still no statements forthcoming.

    This is either one of the biggest cover-ups ever or the GRA are one of the slowest / laziest / most unorganised "organisations" ever.
     
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