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fenix casino - non cashable bonuses?!

Discussion in 'Casino Complaints - Bonus Issues' started by RUF_GT, Apr 24, 2015.

    Apr 24, 2015
  1. RUF_GT

    RUF_GT Full Member

    Occupation:
    Employee
    Location:
    Germany
    Hi @all. I registered @fenix on Wednesday and won a nice Sum with the Welcome Bonus. There are no special rules for the welcome bonus listed. Only the T&Cs:

    Withdrawal of winnings
    Before the withdrawal is processed and paid to player’s payment method of choice, the amount of all non-cashable bonuses that contributed to the winnings will be removed from player’s balance. If player does not leave that amount on balance, it will be deducted from the requested withdrawal amount.

    General Bonus Terms and Conditions
    All winnings arising from bonus money will be deemed as constituting bonus money until the wagering requirements for the bonus have been met. Once the wagering requirement is met all bonus funds will be converted into real money and transferred to the player's main account.

    The support said i can not withdraw the (complete wagered) bonus money. Pretty confusing.
     
  2. Apr 27, 2015
  3. quber

    quber Senior Member

    Occupation:
    spy
    Location:
    Europe
    Has support explained why you can't withdraw?
     
  4. Apr 28, 2015
  5. Przecinek

    Przecinek Dormant account

    Occupation:
    CSA
    Location:
    Respect-land
    There were a lot of complain threads about Casino Fenix, where players could not withdraw winnings made with their won money!
    So if you were playing with a bonus it will get way more tricky I suppose.

    To find all the complain threads use search button or type in "fenix casino casinomeister" in google.

    P.S You can try contacting Fenix's Rep here http://www.casinomeister.com/forums/member.php?u=38425
     
  6. Apr 28, 2015
  7. RUF_GT

    RUF_GT Full Member

    Occupation:
    Employee
    Location:
    Germany
    Thank you Przecinek. I have read these threads.

    I got my winnings today. And I was surprised, because the 200,- bonus is still on my account. So I asked support again. The full wagered bonus money is payable! :) The Support-Lady gave me the wrong information last week.
     

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