Question Feature Drop reset on Extra Chilli on Rizk

xexe

Experienced Member
Joined
Dec 16, 2018
Location
Sweden
Has anybody have this happen before? I had built up the feature drop to nearly 0 on the first 8 levels plus another €30 on a higher level (altogether a value of over €200). Today, everything had reset. I have minor stuff built up on some other games which has not reset.

I contacted support and he told me that they're just hosts to the games they rent and that they will get back to me on mail within a few days.

This is the also the 2nd time I've been robbed of a bonus that I built up on Rizk. Last time I had a perfect bonus game on Guardians of the Monastery on the €1 level. The way that game works is that you have to play a ton to build up the bonus spins, but all other times it ended up with either 20 free spins with 1x multiplier or 4 free spins with 4x multiplier. Now I had it built up to max on both free spins and multiplier so I lost a chunk on that one because the game got restricted so not exactly their fault.

Anyhow; my questions is if anybody else has had this happen to them? Or something similar in a different game? If so, was it solvable? I obviously have the evidence in my play history of wagering tens of thousands of euros on Extra Chilli without triggering the feature drop but I'm still kind of nervous that the exact numbers aren't stored anywhere after this reset and that I'm going to have these 200+ euros stolen.

Would also appreciate if anybody with any money build up on Extra Chilli (preferably on Rizk) could go on the game and check if theirs also reset.
 

xexe

Experienced Member
Joined
Dec 16, 2018
Location
Sweden
They also seem to have a reset on Immortal Rommance. I feel really bad for you, try to contact @Sebastian - Rizk
Thanks. The support told me that he created a case and that they'll get back to me within a few days so I'll just stand by for that and hope for the best.

Just curious, was immortal romance reset on Rizk specifically? Because the customer support implied that they had nothing to do with the reset.
 

xexe

Experienced Member
Joined
Dec 16, 2018
Location
Sweden
Those progress resets, especially Immortal as it was my fave game used to drive me crazy.

Casinos used to compensate when these sort of things happened back in the day, hoping that is the case here or at least you get it sorted, keep us posted please!
I had no clue this even could happen or I would've just spent them the moment I got them, just thought it would be a fun thing to save up 10 levels and do them all at once.

Thanks for the kind wishes, I'll keep you updated as soon as I get any more info.
 

Sebastian - Rizk

Dormant account
Joined
Nov 5, 2018
Location
Malta
Thanks. The support told me that he created a case and that they'll get back to me within a few days so I'll just stand by for that and hope for the best.

Just curious, was immortal romance reset on Rizk specifically? Because the customer support implied that they had nothing to do with the reset.

Hi xexe,

Could you please PM me your email address on Rizk? I'll make sure to look into this case and make sure it has been escalated properly and is being taken care of as soon as possible. Thank you!
 

xexe

Experienced Member
Joined
Dec 16, 2018
Location
Sweden
Update: Good news! PM'd the Rizk rep and the issue should be resolved by Friday. Also got €20 for the current issue and the other game that got restricted, even though it wasn't their fault. :thumbsup:

I'll update one last time as soon as the issue with Extra Chilli has been resolved.
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
Update: Good news! PM'd the Rizk rep and the issue should be resolved by Friday. Also got €20 for the current issue and the other game that got restricted, even though it wasn't their fault. :thumbsup:

I'll update one last time as soon as the issue with Extra Chilli has been resolved.
Good news I hope you hit a monster win off of it:thumbsup:.
 

SlotGrinder

Senior Member
Joined
Jan 8, 2016
Location
England
Wonder how much rtp is locked in progressive games that never gets realised ? Particularly some of those yggdrasil games and ofc btg
 

xexe

Experienced Member
Joined
Dec 16, 2018
Location
Sweden
Just a final update on this: Been a couple of weeks now and BTG finally got found out what the issue was. Swedish operators have been migrated to a new backoffice which is what caused the reset and they said it was not possible to give them back (despite them finding a list of my exact feature drop values).

However, the Rizk rep more than compensated me for the losses. Got €30 worth of free spins a week ago just for waiting and now another €250 for the lost feature drops. So I'm very happy :thumbsup:
 
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