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fastwincasino roguish behaviour

Discussion in 'Casino Complaints - Bonus Issues' started by foude1, Jul 24, 2008.

    Jul 24, 2008
  1. foude1

    foude1 Dormant account

    Hi everyone.

    Here is the story. I have been a member of fastwincasino for a long time. Played there won, cashout succesfully and so on.
    Recently they invited me to a promotion.

    "ANY Deposit Qualifies For a 200% Match Bonus Up to $400!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Hi Mikko,

    At FastWin you don't have to strain to get a great deal...
    On your next deposit of ANY amount we'll match you 200% up to $400!!!

    Deposit just $20, get a $40 bonus and play with $60...
    OR deposit $200, get $400 and start rolling with 600!!

    Crediting is INSTANT.

    * If you haven't received any promotional mails from us lately, chat in and ask to be re-subscribed - only subscribed players automatically receive our daily bonuses!

    Best Regards,
    FastWin Casino Support Team
    You must register/login in order to see the link.
    Your Express ticket to Win!

    Forgot your password?
    Contact: This email is not visible to you.
    Your username Mikko is: FWRXXXXXXXXX"

    I decided to deposit, as my account name and my real name is there (account name is edited away now) so was sure the promotion is sent out to me, and from fastwin.

    After i deposit i enquired about the bonus as it was not instant like promised. They said that they are unable to credit me with the bonus by management decision. Sent them an email that i specificly was sent out this bonus, so whats basically the problem. They said no can do, management does not want to give me anymore bonuses.

    I was a bit frustrated by this, and said, ok. Give me my money back, send me a neteller refund. Specificly stated that i wish a neteller refund.

    Support said fine. Finance will deal with it shortly. And finance did, by sending me a CHECK worth my 100$ deposit, not the neteller refund i asked. They said this was also a managements decision.

    I never ever wanted a check. I would have rather played with the money, but they just sent it without asking me. In finland my bank charges me around 70 Euros, yes you heard me right, for cashin in a check. So you can figure out that a 100$ check is really not worth the trouble for me.

    Should i pitch a bitch or is there anything to do about this?

  2. Jul 24, 2008
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    PAB might work.

    Have you cottoned on to the fact that Fastwin has been sold by their fine upstanding previous owners to a less that reliable Indonesian operator. Shortly after this, they went from Accredited to not recommended, mainly because the website was advertising the old monthly bonus to lure in deposits, and then telling players the promotion was long since over.

    Seems they are doing just the same, luring players with fake offers, then telling them "no way" only after they deposit, the player then has to choose whether to play without a bonus or ask for a refund.

    They have screwed you a second time, the refund SHOULD have gone back to Neteller, as this is where it came from. This is basic anti-moneylaundering strategy. Further, it would have been free, and you would not end up out of pocket. Now, in effect, they have confiscated your $100 since the charge of 70 means you will get next to nothing back.

    I am frequently being offered these same bonuses, yet I am from the UK - supposedly on the blacklist as is Finland, so they are clearly intending to pull the same stunt with me - especially since I am ahead there, mainly under the old ownership.
  4. Jul 25, 2008
  5. sdaddy

    sdaddy Meister Member

    Two things they need to do to make things right:

    1) Give you an apology for going back on their word to you.

    2) Send $70 to your Neteller account to make up what you're still owed.
  6. Jul 25, 2008
  7. foude1

    foude1 Dormant account

    This is such a powerful forum. They sent the 100$ to me trough neteller. Emailed me apologies. I informed them of this thread on my last email to them. I believe they have cancelled the check if they even had the time to send it, because i did this thread the day after they informed me they were going to pay me by check.

    2 people like this.

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