Fansbet opinions wanted

Borgie

Ueber Meister
MM
Joined
Jul 19, 2011
Location
United Kingdom
I reported the matter when they had 100 negative reviews now over 240 ukgc not interested
What did you report? If you reported that they had 100 negative reviews on trust pilot of course they wont be interested.

You need to get someone to help you properly word exactly what happened and the timescales as if you have written to them as you have on here they are not going to understand what is going on.
 

DoubleTree1962

Banned User
Joined
Nov 15, 2019
Location
Acton
After the awful experience I haven't gambled since. If I show all the withdrawals it look awful for the casino. If I also showed all deposit and times would show problem gambling and I checked in just one month I deposited 100times.
 

DoubleTree1962

Banned User
Joined
Nov 15, 2019
Location
Acton
Is it possible to take rush partners to court as have UK address. I just want to highlight what the casino has done so noone else gets ripped off.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
Why don't you try to use the resolver service, apparently they can look at gambling complaints and the ukgc recommend them

https://www.gamblingcommission.gov....-resolver-to-manage-their-gambling-complaints
https://www.resolver.co.uk/
I don't know if it will be any good but it might help you to put your complaint into a structure.

It would seem to me a complaint the ukgc should look at as the reversal/loss/redeposit pattern is a clear sign of problem gambling, 96 cancelled withdrawals and redeposits should not be ignored by a uk licensed gambling firm, but that's just my opinion on it and the ukgc may see it differently - that the casino didn't fail with regard to monitoring for signs of problem gambling etc.. you need to get the ukgc to give you a detailed response as to why it's not a matter for them, but then the ukgc never outlawed the reverse option, so it could be tricky for them...
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Why don't you try to use the resolver service, apparently they can look at gambling complaints and the ukgc recommend them

https://www.gamblingcommission.gov....-resolver-to-manage-their-gambling-complaints
https://www.resolver.co.uk/
I don't know if it will be any good but it might help you to put your complaint into a structure.

It would seem to me a complaint the ukgc should look at as the reversal/loss/redeposit pattern is a clear sign of problem gambling, 96 cancelled withdrawals and redeposits should not be ignored by a uk licensed gambling firm, but that's just my opinion on it and the ukgc may see it differently - that the casino didn't fail with regard to monitoring for signs of problem gambling etc.. you need to get the ukgc to give you a detailed response as to why it's not a matter for them, but then the ukgc never outlawed the reverse option, so it could be tricky for them...
You're wasting your time, have a read through this thread to see
https://www.casinomeister.com/forums/threads/fans-bet-withdrawals.87799/He has already had CAB, Trading Standards, UKGC, a Parliamentary Committee, a solicitor & every football club look into it apparently, and that would be using the laws that apply only in London rather than the rest of the UK.
 

DoubleTree1962

Banned User
Joined
Nov 15, 2019
Location
Acton
Resolver Ref:RES6***9036Company:Viral TechnologyService:GambingIssue:AccountsSub-issue:Cannot withdraw fundsDate Raised:6 April 2019 at 10:42pm
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
I used resolver they never contacted me viral. .
via email ? ...well how about writing to the head of that committee looking at gambling, say you feel let down, the casino disregarded their duties, you've got gambling issues and it could happen to someone else, or be happening now. You say you don't want it to happen to somebody else, so your case to me sounds like it could be a very good case study/ experience as to why the reverse withdrawal option should be banned, this committee could then recommend that, and help many others in the future.

Gambling Related Harm All Parliamentary Group, Carolyn Harris MP, Chair of the GRH APPG

http://www.grh-appg.com/
 
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colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Also, no mention of RG issues were raised in the previous thread, in fact he stated he was responsible. He also 'forgot' to mention his wife is self excluded, and he used a joint account with her for deposits. He also sent a letter before action to them months ago and presumably hasn't submitted court paper.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
I think organisations, mp's etc.. don't want to get involved if they feel it's another gambler just trying to get his losses back, and using them to do so, there has to be an ongoing issue with broader consequences for the gambling public at large, then he might get somewhere, or somebody at least make some enquiries into what happened from the casino side of things.

If I was playing at will hill over the next three months and reversed a withdrawal everyday, redeposited and lost, would they get in contact at some point before I managed to do it 96 times? That's what I wonder, I think they would, betfair have contacted me by email and also by phone simply because my deposits had been a few hundred higher, and they said if I didn't contact them back my account would be frozen. So why wouldn't all these reversals and redeposits raise some sort of RG alarm :confused:
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
With what Col has detailed above It sounds like a very complicated situation, I've lost about 500,000 brain cells, that I rely upon, since last night just posting in this thread, and trying to make sense of things.

I wish Doubletree well and hope he can come to terms with his problems, I've recently had to tab out of my accounts, so I know all to well the dangers of gambling and how you can get carried away with redeposits. Although I don't like that lame catchphrase 'when the fun stops, stop' it is quite true and wise advice overall.
 

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