False Debit Card - Pending Transaction

[w8n4win]

Hi All,

I have a prepaid Allaccess card, a couple of days ago I went and loaded $50 on it, when I tried to deposit at a casino it was denied, so I checked my blance on the debit card. There is a pending transaction from one of the processors the casino uses. Netspend says it is from the 15th. It took talking to like three people at the casino to make them understand my problem. They show no pending transaction for me. They are telling me that when Netspend reconciles thier records it will be taken care of! I tried to tell them, this will not happen until thier processor either cancels the transaction or allows the charge on me, until then my money is just locked in, going nowhere. So, far they have not responded to my last email explaining that the processor needs to take care of this. There should not be such a thing as a pending transaction on a prepaid debit, right?

Thanks!

 

[pevangel]

may i ask which casino please is it that is holding your money in limbo, i also use netspend all access so now i am afraid.

pevangel

 

[anniemac]

Your card will show pending transactions for casinos until (1) they actually run them through or (2) they don't run them through and they fall off. It's kinda like if you use your card at a gas station and they charge you $50 for $30 in gas. The $50 will show in pending until the $30 actually hits. Usually takes 3-5 days.

Or at least this is the way my card works. I have 3 pending transactions from last night. They will be gone in a couple of days.

You can have the casino get in touch with Netspend and cancel the transactions but that might not be a good idea because of the US laws.

Why did they not take your card? My card works at all of them so far but it is a reloadable card.

 

[LaurieJim]

i went thru something like this at netspend several months back, all i can say is it will clear itself up, if possable you might want to have a mod move this to the america the beautiful section..........laurie

 

[w8n4win]

But, what aggrevates me is, even if it is going to clear itself up, right now I have $50 on a card that I cannot use. If I had an outstanding debit, then I should have had a negative balance on my card before I reloaded it.

Laurajim, I don't know who the mods are, but if one reads this and feels that it should be moved, please do!

Thanks,

 

[maxd]

Laurajim, I don't know who the mods are, but if one reads this and feels that it should be moved, please do!

Generally speaking stuff about how to get things done money-wise in the US is moved to the "America..." forum so that it's only seen by members. I think that's what LJ was suggesting.

 

[kauphy]

Hi All,

I have a prepaid Allaccess card, a couple of days ago I went and loaded $50 on it, when I tried to deposit at a casino it was denied, so I checked my blance on the debit card. There is a pending transaction from one of the processors the casino uses. Netspend says it is from the 15th. It took talking to like three people at the casino to make them understand my problem. They show no pending transaction for me. They are telling me that when Netspend reconciles thier records it will be taken care of! I tried to tell them, this will not happen until thier processor either cancels the transaction or allows the charge on me, until then my money is just locked in, going nowhere. So, far they have not responded to my last email explaining that the processor needs to take care of this. There should not be such a thing as a pending transaction on a prepaid debit, right?

Thanks!

yes it can happen it happened to me for 25.01 and it took over 7 days for it to go back into my account and it was due to netspend not the casino so just hold on and it should be put back in

 

[winbig]

yes it can happen it happened to me for 25.01 and it took over 7 days for it to go back into my account and it was due to netspend not the casino so just hold on and it should be put back in

Actually, this is the rules Visa has set, not Netspend....Netspend is required to hold these funds for 5 days before they're released....

But, you can definitely blame this on the processor. If they knew that a charge isn't going to go through, the funds shouldn't have been pre-auth'd*....I had this happen when I tried to order ink for my printer several months ago - the charge didn't go through because I was using a gift card and my address wasn't registered with it....but yet it still showed up as "pending" for a week. I called Netspend and they said there's nothing they can do.


*They'd certainly know if it wasn't going to go through, based on a code they get from the bank....at which point they should have cancelled the transaction before trying to pull the funds out.

 

[LaurieJim]

But, what aggrevates me is, even if it is going to clear itself up, right now I have $50 on a card that I cannot use. If I had an outstanding debit, then I should have had a negative balance on my card before I reloaded it.

Laurajim, I don't know who the mods are, but if one reads this and feels that it should be moved, please do!

Thanks,

they held up funds forever on me thats why i took winbigs advice and went to wired plastic awhile back, havent had one problem yet, at one time netspend had over 400.00 pending and it was really a nightmare for me as they were blaming everyone but themselves, imo i have no use for netspend, but with the limited depositing and withdrawal options we have in the u.s. i guess we should be thankful for it.....................laurie

 

[same_old]

Our good mate robwin is on the right track there. Laurie ask the casino to get onto there accounting depsrtment and ask them to do a DIALECT search. both visa and mastercard have this option. Your monry is in limbo halfway between the casino and your payment processor. you can either ask tyhe casino to ring your bank and requesting they cancel the transaction ( you will need the reference number of the transaction) they should be able to locate the funds and cancel it so it goes back to your card. If not then the casino can say pls allow the transaction and it should also work. I bet the customer service team are not aware of this. It is the accounts department that will probably know.

 

[LaurieJim]

Our good mate robwin is on the right track there. Laurie ask the casino to get onto there accounting depsrtment and ask them to do a DIALECT search. both visa and mastercard have this option. Your monry is in limbo halfway between the casino and your payment processor. you can either ask tyhe casino to ring your bank and requesting they cancel the transaction ( you will need the reference number of the transaction) they should be able to locate the funds and cancel it so it goes back to your card. If not then the casino can say pls allow the transaction and it should also work. I bet the customer service team are not aware of this. It is the accounts department that will probably know.

........my problem has been cleared up for some time with netspend, but not with the o.p ,when my problem came about with them i did all that and then some, i can understand the o.p being so upset, its no good feeling to have money out there floating around, and if you tell netspend its for gaming if your in the u.s , it seems to make matters worse....................laurie

 

[w8n4win]

same_old, that's the thing, there is no record of the transaction at the casino. Not even a rejected transaction. No pending transactions, nada!

Thanks, everyone. It's seven days now, since Netspend is saying the hold was requested. I will wait three more days and see what happens.

p.s. Laurajim, I didn't mean to sound rude about moving the thread! Hope you didn't take it that way!

 

[LaurieJim]

same_old, that's the thing, there is no record of the transaction at the casino. Not even a rejected transaction. No pending transactions, nada!

Thanks, everyone. It's seven days now, since Netspend is saying the hold was requested. I will wait three more days and see what happens.

p.s. Laurajim, I didn't mean to sound rude about moving the thread! Hope you didn't take it that way!

.......not at all w8n4winjust didnt want you to put up something that we need to keep among ourselves, netspend is prolly imo the worst out there but you will find others that think the same of wired plastic.i do hope it works out for you soon as i know they made me have a week or so of pure hell..lauriejim or laurie...... not laurajim lol....oh heck , ill answer to most any name

 

[w8n4win]

oops sorry, lauriejim, I was working from memory and I should know better!

 

[kauphy]

Actually, this is the rules Visa has set, not Netspend....Netspend is required to hold these funds for 5 days before they're released....

But, you can definitely blame this on the processor. If they knew that a charge isn't going to go through, the funds shouldn't have been pre-auth'd*....I had this happen when I tried to order ink for my printer several months ago - the charge didn't go through because I was using a gift card and my address wasn't registered with it....but yet it still showed up as "pending" for a week. I called Netspend and they said there's nothing they can do.


*They'd certainly know if it wasn't going to go through, based on a code they get from the bank....at which point they should have cancelled the transaction before trying to pull the funds out.

when i called netspend about it they took it off the 25.01 and put it back into my account until they found out it was for a casino then they took it out again and told me i would have to wait and i did for over 7 days. the casino told me that once they find out it was not going to go thought they would put it back. the casino was more helpfull then netspend was.

 

[w8n4win]

The casino responded today to my last email. They keep telling me once the transaction goes through to have Netspend send me a statement and they will go from there. First problem is, is the transaction ever going to go through, I have no pending deposits at the casino. Second problem is, if it ever does go through, we are talking about a lot of time going by before we even move to the next step of fixing this! I am really frustrated and I do feel like it is up to the casino to resolve this and now! It's thier processor that has this pending charge hanging on and nothing can be done until they either take it off or send it through.

 

[suzecat]

The casino responded today to my last email. They keep telling me once the transaction goes through to have Netspend send me a statement and they will go from there. First problem is, is the transaction ever going to go through, I have no pending deposits at the casino. Second problem is, if it ever does go through, we are talking about a lot of time going by before we even move to the next step of fixing this! I am really frustrated and I do feel like it is up to the casino to resolve this and now! It's thier processor that has this pending charge hanging on and nothing can be done until they either take it off or send it through.

Do you mind saying which casino is putting you through this torture?

 

[w8n4win]

Do you mind saying which casino is putting you through this torture?

All Slots. I have played there a lot and not had any problems, this is a first!

 

[winbig]

All Slots. I have played there a lot and not had any problems, this is a first!

Wow...it's rare to hear anything bad about allslots...

 

[suzecat]

All Slots. I have played there a lot and not had any problems, this is a first!

Oh hell....have you PM'd the JF Rep ..............he might have enough clout to clear up this problem...... https://www.casinomeister.com/forums/members/

 

[w8n4win]

Wow...it's rare to hear anything bad about allslots...

I know and I have made lots of deposits and a couple of withdraws and not had any problems at all. My withdraws were quick and painless. I really feel like they are just not understanding that the processor is the one who needs to make a move here! As far as Netspend sees it, I have a transaction pending, and it either needs to be canceled or sent through.

 

[winbig]

I know and I have made lots of deposits and a couple of withdraws and not had any problems at all. My withdraws were quick and painless. I really feel like they are just not understanding that the processor is the one who needs to make a move here! As far as Netspend sees it, I have a transaction pending, and it either needs to be canceled or sent through.

I'm guessing that you're from the USA?

Unfortunately, any casino that works with processors that will accept transactions from those of us here in America are at the processors' mercy...I really doubt there's much that allslots can do...

 

[w8n4win]

I'm guessing that you're from the USA?

Unfortunately, any casino that works with processors that will accept transactions from those of us here in America are at the processors' mercy...I really doubt there's much that allslots can do...

That's not what I want to hear! lol Yes, I am U.S. and you are probably right!

 

[w8n4win]

Okay, my money was put back into my account! I promptly lost it and all is normal again!

 

[bb28]

Okay, my money was put back into my account! I promptly lost it and all is normal again!

Funny how that happens.......isn't it! Come to think of it, seems like the same thing has happened to me before.