Fair go casino payout declined

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
As far as I know, they are not. We have them listed as UK restricted. But I will check into this.

I went through the registration last night and it had UK as country option in the drop down list, and accepted all the details up to that point no problem. I did try live chat to ask directly, but after 3 attempts, waiting over 30 minutes for an operator each time, I gave up :(
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I went through the registration last night and it had UK as country option in the drop down list, and accepted all the details up to that point no problem. I did try live chat to ask directly, but after 3 attempts, waiting over 30 minutes for an operator each time, I gave up :(
Noted.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Any update on this yet, notice the rep hasn't bothered replying to my question about refunding his illegally gained uk customers.
 

aussiegav

Registered
Joined
Nov 13, 2018
Location
Australia
Can anyone help.

After signing up with Fair Go Casino I had a good streak and completed my 30 x wagering plus more. I went through the whole process of verifying my account where they requested copies of my photo ID, bank statement, copy of my credit card front and back, and my passport. I reluctantly completed this and received an email confIrming everything was verified.

I was now able to submit my withdrawal request which I had 4 Neteller request 3 x $2500 and 1 x $450. Totalling $7950. After 3 days I ended up emailing the support team providing them with my account I'D and secure ID as I had still heard nothing. I have woke this morning to all 4 transactions being declined and no notification apart from a noreply email which state only "exceeds max bet rule" I have emailed them and tried the live chat and even called however no response.
After finally tracking down the terms and conditional for the casino I can see it has a max bet rule on all bonuses. During my playthrough the max bet in the games were all capped and I couldnt bet any higher than what the game would allow. I'm really frustrated and really do not know what I can do or where to go as they have now credit my online account with $20 which I find offensive. There is a lack of communication as they haven't attempted to contact me to explain or even justify there actions. $7950 is a lot of money to have just taken away with out justifiable cause. I believe I have met the T and C's as I have kept to the max bet as stated and allowed by the game played. This is my first issue I have had with an online casino and it's actually put off from using them again.

Any help or direction on what I have to do is much appreciated.

Thanks
Mate, same crap happened to me. It is BS. I don't care if there is a rule hidden somewhere saying that you can't bet over $10. Their systems should prevent you from doing it. Sometimes you play that quickly that you accidently hit the max bet button right next to the spin button and it doesn't even ask you to confirm a $50 bet, it just takes it. This scammy casino relies on people not reading the rules and making click mistakes. Avoid them like the plague as they are not even an Australian company (their business might be registered here but they are a foreign company). Two Up, also not an Australian Company doesn't have the BS $10 limit rule even though they use the same RealGaming software. Play there instead and tell fair go to well and truly FO.
 
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