Failed gambling limits

Luckynumber777

Newbie member
Joined
Aug 17, 2021
Hi all, I’m new here - i just wanted to get your opinion on a problem I’m having.

So I’m playing at NeonVegas (not listed on this site) but it is an MGA licensed casino.
I played there for a good while and was able to turn €50 into €1600. As soon as I hit €1600 I withdrew to my card.

The next day the money was back in my account and I had a message telling me I needed to withdraw to a different card. Which I did.

The next day the money was, again, back in my account and I was told I’d have to withdraw using bank transfer. Problem was, bank transfer wasn’t in the drop down list of withdrawal options, so I informed them and while they worked on that problem I put a loss limit of €5 daily on my account, which activated and was visible (and still is) on the website.

Here, the problem starts. The next day I thought I’d play through those €5. Couldn’t hurt, right? Well, long story short, the loss limit obviously glitched or just didn’t work because I was able to blow through all the money. So now my question is - is the casino liable for having failed gambling limits, which obviously have to be available to us gamblers to prevent these things, and should the €1600 (minus €5 a day) be returned to my account?

I’ve been thinking about this a lot and honestly I just wanted a second opinion.

This is not a complaint, which is why I’ve posted this here, NeonVegas are still reviewing my request.

Thoughts?
 

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lord flashheart

Experienced Member
Joined
Mar 20, 2015
Location
UK
Pretty sure loss limits are relevant to the deposit only, so if you deposited £20, won £100, you would be able to play that amount back down until you have lost £x amount from your deposit.

As you activated the loss limit afterwards, it may be that it is not retroactively applied.
 

Luckynumber777

Newbie member
Joined
Aug 17, 2021
Pretty sure loss limits are relevant to the deposit only, so if you deposited £20, won £100, you would be able to play that amount back down until you have lost £x amount from your deposit.

As you activated the loss limit afterwards, it may be that it is not retroactively applied.
Hmm, interesting… but how was I able to play it down to 0? shouldn’t it have stopped at 45? I’ll definitely shoot them a message and check! Thank you for your feedback!
 

Luckynumber777

Newbie member
Joined
Aug 17, 2021
That is odd but surely a daily limit would mean just that? If he deposited the money several days before the limit then it should be €5
Yeah, that’s how I would think it worked… like, let’s say I set the loss limit at €100 - then I won €200, then lost it again - I would’ve lost €205, but only €5 of the amount that was in my account when the limit was set. Anything else makes no sense.
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
You would think the limit would count from the money that is in the account when the limit is set.
Atleast thats how i would expect it to work.

Sounds crazy that the loss limit looks on deposits/winnings to decide when £5 loss is reached.
Say i have made a deposit of £5 and played for a couple weeks, and now i have 100k in the account.
Setting a £5 daily loss limit still means i can lose £100 005 before it counts as losing £5
Thats dumb.

I would have expected just like op that the limit would be reached when balance was at €1595, because that is €5 less than when the limit was set, aka a €5 loss.
 

lord flashheart

Experienced Member
Joined
Mar 20, 2015
Location
UK
Hmm, interesting… but how was I able to play it down to 0? shouldn’t it have stopped at 45? I’ll definitely shoot them a message and check! Thank you for your feedback!

Because it wasn't retroactively applied. I would imagine there is nothing is the regulations stating that it must be applied if there is a previous deposit still active on the account.
 

lord flashheart

Experienced Member
Joined
Mar 20, 2015
Location
UK
You would think the limit would count from the money that is in the account when the limit is set.
Atleast thats how i would expect it to work.

Sounds crazy that the loss limit looks on deposits/winnings to decide when £5 loss is reached.
Say i have made a deposit of £5 and played for a couple weeks, and now i have 100k in the account.
Setting a £5 daily loss limit still means i can lose £100 005 before it counts as losing £5
Thats dumb.

I would have expected just like op that the limit would be reached when balance was at €1595, because that is €5 less than when the limit was set, aka a €5 loss.

Loss in this regard refers to profit & loss. playing down to £1595 would mean you are still in profit so the limit would not be applied. They should probably make it more clear in the terms.
 

toms596

Newbie member
Joined
Mar 19, 2018
Location
Uk
Seems like the only useful limits are the wager ones. Anything else seems designed to catch people out like in this situation
 

lord flashheart

Experienced Member
Joined
Mar 20, 2015
Location
UK
Seems like the only useful limits are the wager ones. Anything else seems designed to catch people out like in this situation

Pretty much - some "loss limits" might be different or have been updated since. My info is from years ago when testing it on Betfair.
 

toms596

Newbie member
Joined
Mar 19, 2018
Location
Uk
I'd imagine he will get the standard "sorry we can't refund any played funds"

Which to be fair he should have noticed the loss limit didn't work as expected and stopped playing. Although if he could do that he wouldn't have needed the limit.
 

Scott1baird

Senior Member
MM
Joined
Oct 16, 2018
Location
Isle of Bute Scotland
Well that a huge difference between the fact you set a 5 max loss limit and playing 1600. Think you might have noticed after the first 5 not after 1600. So in part it's your own fault. You should have taken a timeout instead until your withdrawal was sorted out.
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
Loss in this regard refers to profit & loss. playing down to £1595 would mean you are still in profit so the limit would not be applied. They should probably make it more clear in the terms.
Yeah, i get how they calculate it, i just think it would make more sense that the limit would start from whatever balance is in the account when it is set.
In my opinion if you have €1600 in the account when you set the limit, €5 deducted from that should mean a €5 loss.

I agree with what @Scott1baird says aswell, personal responsibility does come into play here i think.
After its become obvious that the limit did not work as he intended there were still options for wager limit or taking a timeout etc.

All in all its not a fun situation to be in, and could have been avoided if the rules were not designed to work in the casinos favor.
Instead of going after autospins you would think these are the kind of things UKGC could look into.
 
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