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Fabulouscasino ProgressPlay Limited Confiscated 700 euro

Discussion in 'Casino Complaints - Bonus Issues' started by furgenzo, Oct 20, 2015.

    Oct 20, 2015
  1. furgenzo

    furgenzo Dormant account

    Occupation:
    art
    Location:
    Poland
    I created account at You must register/login in order to see the link. , make deposit ( 15-10-2015 ), received 100% bonus and start to play. I have got big win at Game Of Thrones from 0,30 bet 860 euro ( file added ) . My account balance 860 , to wager 500 euro so easy way. I completed wagering with balance 700 euro, i make withdraw 15-10-2015 , and today 20-10-2015 casino blocked my account and send this information:

    Dear



    After an in-depth investigation we have concluded that you have breached our terms and conditions regarding the bonus policy.



    You can view our full bonus policy here: You must register/login in order to see the link.



    Please be advised that after a thorough check into your withdrawal and account we have noticed that you have opened multiple accounts with our Casino in order to receive our deposit bonuses.



    On 10/09/2015 you have registered at MadJackpot.com where you took advantage of our first deposit bonus.

    On 12/09/2015 you have registered at TopSlotSite where, again you have took only the first deposit bonus

    On 11/10/2015 you have registered at RoyalSwipe where you took advantage of the first deposit bonus

    On 14/10/2015 you have registered at FabulousCasino where you took advantage of the first deposit bonus.



    In such case and according to section V. Account Registration of our Terms and Conditions: You must register/login in order to see the link. 16.“ You are only allowed to have one Account at this Site. If You attempt to open more than one Account, all Accounts You try to open may be blocked or closed. If You attempt to open more than one Account, for whatever reason, the Company may block or close any or all of Your Accounts in its absolute discretion.”



    As per our Bonus policy section 2.10 In the event that Fabulous Casino deems that a participant has executed any act in bad faith in relation to this offer and/or tried to abuse this offer, such participant shall be excluded from this offer and therefore become ineligible to receive the Complimentary Bonus; such ineligibility may be determined and the Complimentary Bonus (and any winnings gained from the use of the Complimentary Bonus) withheld or revoked, even after the participant’s account’s award of the Complimentary Bonus.



    Also as per our General Bonus Policy states: “We reserve the right to withdraw any promotion, bonus or special offer at any time. In the event that we believe you are abusing or attempting to abuse a bonus or other promotion, or are likely to benefit through abuse or lack of good faith, then we may, at our sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy with respect to you, either temporarily or permanently, or terminate and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account.”



    Therefore your balance and winnings have be voided and your deposit of €10 has been refunded back to your Skrill account.



    We hope that the above answered any questions you may have.



    Best Regards,



    Stuart James

    Fabulous Casino

    Security and Verification Department



    NOTE: The information in this email and any attached file/s are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient please notify the sender immediately using the sender email address and delete this email. You should not read or copy this email, use it for any purpose, disseminate it or disclose its contents to any other person. Note that any possible personal views or opinions presented in this e-mail are solely those of the author and do not necessarily represent those of the company, unless explicitly stated otherwise. Consequently, no liability is expected in respect of any such views of opinions.



    Although every reasonable precaution has been taken to ensure no viruses are present in this email, we cannot accept responsibility for any loss or damage arising from the use of this email or attachments. Moreover, communication via email over the internet is not secure and messages may be read, manipulated or otherwise compromised by unknown third parties. We do not accept any responsibility for the correctness and completeness of the transfer of information contained in such communication nor for any delay of receipt.

    .......................


    I want to notice that 2-3 weeks ago i completed wagering requirements in madjackpot casino ( progress play group ), 150 euro winning and they pay me this money without problems.

    When You are loosing player its all good, when win big , casino confistated money. My winning was honest, only BIG BIG LUCK 3000X bet from 0,30 , nothing else.
    There is nowhere in the rules t&c says I can not have accounts in separate casinos ,as evidenced by the payout from the MADJACKPOT casino. I had an accounts in a few casinos with with group because they seemed trustworthy, but it turned out otherwise.

    I make complaints to : MGA, PROGRESSPLAY , UK GAMBLING.



    Sry my eng.

    Pls help and of course be careful with this casino and whole ProgressPlay group.


    Little edit because first cashout was from Mad Jackpot casino not conquer, my mistake i check history on my email box.


    Thank you for playing at MadJackpot.com.

    It's my pleasure to confirm that your recent withdrawal request has been approved. Below you can find the withdrawal details:

    Withdrawal number: 166731
    Amount requested: €150
    Withdrawal request date: 9/11/2015
    Payment method: MoneyBookers


    When i have made this cashout i have got account at:

    madjackpot.com, ConquerCasino.com ,TopSlotSite.com and Hippozino !!!!!!

    One month later i create account at Fabulouscasino and Royal Swipe.

    6 account 4 deposit lost 2 deposit with cashout winnings. Thats all - BIG WIN ( 700 euro ) = BAN



    Fabulouscasino  ProgressPlay Limited Confiscated 700 euro: tronbig2.jpg,Oct 20, 2015 Fabulouscasino  ProgressPlay Limited Confiscated 700 euro: tronbig1.jpg,Oct 20, 2015
     
    Last edited: Oct 20, 2015
  2. Oct 20, 2015
  3. The Blue Anchor

    The Blue Anchor Non-Gambler

    Occupation:
    IT
    Location:
    UK
    I'm pretty sure Progress Play do allow you to take SUBs at all of their casinos and therefore this should not be a reason to void your winnings.
     
  4. Oct 20, 2015
  5. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    A similar thing happened to me last week at Casino Kings. They bonus-banned me. But did pay my winnings
    I think i'd won too many times whilst using a bonus. Which, considering their pretty high WR of 50xB and NO wagering monitoring, isn't that easy to do
     
  6. Oct 20, 2015
  7. FAZI1

    FAZI1 Experienced Member

    Occupation:
    worker
    Location:
    Punta Cana
    So basiicly they stole your winings - Im dont know their have this rule abaout not avaliible to open accont in their sister casinos and taker their welcome bonuses but they send spam offers every day - With their promotions - So looks like this progesive play group cheting and shout be add some wartnings messsage under this group. !
     
  8. Oct 20, 2015
  9. furgenzo

    furgenzo Dormant account

    Occupation:
    art
    Location:
    Poland
    I make a little update at the end of my post, about my first cashout from Progress Play Casino.

    Do you think that the complaint to the MGA anything help? Is this email is good? ---> This email is not visible to you.

    Or Is there any other way to contact someone who has them under control ?



    ps. This is funny at all. They show a mini parto of TC about one account : In such case and according to section V. Account Registration of our Terms and Conditions: You must register/login in order to see the link. 16.“ You are only allowed to have one Account at this Site. If You attempt to open more than one Account, all Accounts You try to open may be blocked or closed. If You attempt to open more than one Account, for whatever reason, the Company may block or close any or all of Your Accounts in its absolute discretion.”


    But This point of the Rules they talking about is that you can have one account at Fabulous casino ( of course I have one account ), but they support this point of completely different, separate casinos. Its insane. This is usually robbing a Player from fairly won money. Incomprehensible.
     
    Last edited: Oct 20, 2015
  10. Oct 21, 2015
  11. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    This is too funny, isn't there something in the 'Spot the Rogue' section about Casino names? Sounds like your money got Royally Swiped!
     
  12. Oct 26, 2015
  13. furgenzo

    furgenzo Dormant account

    Occupation:
    art
    Location:
    Poland
    Hi, after telephone conversations with casino, I think that also after posts the topics on this forum and other big forum and of course after writing a complaint to MGA ( They wrote email to me that they have made contact with the representative of Progressplay Ltd. ) casino decided to withdraw my all winnings 700 euro into my account. The money are already on my account. :) happy :)
     
    3 people like this.

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