Explain this!!!

cpdnd31

Ueber Meister
webmeister
CAG
Joined
Mar 23, 2009
Location
where the taxes are the highest
OK reading threads come accross one that says usa banned from English Harbour. So I go to live chat. lol

Win: Welcome to Casino Support. How may I assist you today?

michelle j: hi i have an acct with english harbour is it true that you no longer service usa players

Win: There are some states we no longer service.

michelle j: im in illinois

Win: That's ok

michelle j: ok what states are banned

michelle j: hi you still there?

Win: Thank you for waiting. I'll be with you in just a moment.

michelle j: k

Win: Is there anything else I can help you with?

michelle j: yes what states are banned?

michelle j: why certain states / just confused

michelle j: hi you there

Win: You can find the list of states by following the link below.

Win:
You do not have permission to view link Log in or register now.


michelle j: ok ty


OK I clicked on link it was about bonuses so I didn't see anything on certain states being banned from play. This just doesn't make sense to me. Also chat lasted about 20 min. got the feeling they really didn't want to answer me.
 

GamblersDen

Dormant account
Joined
Mar 25, 2011
Location
Cyprus
Ahh, there is nothing like quality support to give you a clear and definitive answer :rolleyes:

I'd like to think that you fell on a new employee that simply didn't know the answer, but a lot of times it seems that casino support staff either don't know or don't care to answer questions professionally. If you know a VIP manager, or have the direct e-mail of someone from the financial department your best bet would be to contact them - it may be slower in getting an answer (and they will probably give you some nonsense about "management's decision") but relying on support for semi-complex questions will most of the time get you nowhere from my experience. :D
 

onlineprime08

Dormant account
Joined
Mar 4, 2011
Location
USA
Maybe it was a confidential information, or an information that they are not permitted to publicly tell yet.

Instead, they divert those asking into other aspects. May they are working on something so be patient .. And anyway, your region is not banned as what has been said to you, so it's ok.
 

SlotKing

New Member
PABnonaccred
Joined
Jun 18, 2006
Location
Kentucky, ya'll...
My guess is that they are following the lead of what MG did when the UIGEA originally passed - banning the original 13 states, but allowing everyone else to continue playing.

Good ol' US of A. Ugh.

EDIT: Just found this at the link Michelle provided above:

The Company does not accept wagers from players residing in Canada, The Netherlands, Louisiana, Maryland Oregon, Missouri or any of the Caricom Member States.

So they obviously DO ban some of the US, but not all. It doesn't say when it was last updated, but I can only assume not recently.
 
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all4greed

Now we can do business.
Joined
Jul 18, 2004
Location
Pacific NW
My state was banned a long time ago - thinking 2001 or 2002. Came within months of new state gambling laws.

First group to ban me because of where I live.
 

takethemoney

Banned User - Chargebacks at Slotastic
Joined
Apr 14, 2004
Location
Washington
Imagine my surprise when I logged into Fortune Lounge the other day and found an empty casino shell with no games available! It turned out all my MGS casinos are that way. Sign of the times....sign of the times. Not many good casinos left for us in North America. I hate and don't trust Top Game, same with Rivals and there are only a handful of good RTG casinos. Not much left.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Imagine my surprise when I logged into Fortune Lounge the other day and found an empty casino shell with no games available! It turned out all my MGS casinos are that way. Sign of the times....sign of the times. Not many good casinos left for us in North America. I hate and don't trust Top Game, same with Rivals and there are only a handful of good RTG casinos. Not much left.

I think the shell is there so that you can withdraw any remaining balances, and this may not be possible for long. You won't be able to deposit at all, and may have to wait a while for any withdrawal to go through.

As I have often said, Level 11 was a fake construct made up by Microgaming as a means to corral, and eventually exterminate, the US players. Level 11 as a separate entity never existed, so this decision came from Microgaming themselves, and caught some operators on the hop, which is why there was so much conflicting information coming from CS and individual managements.

Level 11 is similar to the "firewall" arrangement used by Absolute Poker in order to ensure that US shareholders kept hold of their investments and profits, yet didn't legally have any involvement in operating a poker room.

If Microgaming had done this in April, rather than May, of that year, it would have been the BIGGEST April fool prank ever played on US players by an operator.

The most telling sign that level 11 was never a business in it's own right was that they had no interest in expanding outside the US, and had no plans to start allowing new players from the US to register. NO sane investor would risk a CENT in such a business model, as the risk of ruin was so high, yet expansion was impossible, and in fact, every day would see a CONTRACTION in turnover as players left, but were never replaced.

Since it was an artificial "firewall" construct, there were actually no "investors" who would be risking their money, and failure didn't matter since Microgaming was GROWING throughout the rest of the word at a rate faster than the steady decline in revenue from Level 11.

When it comes to US regulation, I can't see the US authorities being fooled by the Level 11 trick, and as far as they are concerned, it was Microgaming all along, hanging on in the US to the bitter end.

Maybe even Quicktender is nothing more than a construct of the bigger operators, brought into life to replace the other processors that were shut down, and insulated from the operators by "middlemen", who are the ones who "dissolved" and cut the path from Level 11 to Quicktender, hence the oddity that a few claim to have lost even the abilty to pay back to QT, let alone any other method.
 

felicie

Dormant account
Joined
Jan 21, 2009
Location
somewhere else
My guess is that they are following the lead of what MG did when the UIGEA originally passed - banning the original 13 states, but allowing everyone else to continue playing.

Good ol' US of A. Ugh.

EDIT: Just found this at the link Michelle provided above:

So they obviously DO ban some of the US, but not all. It doesn't say when it was last updated, but I can only assume not recently.


If your state had a law clearly prohibiting gambling as of (2006?) then your state was banned. NY, Nev., Kent, Wash, Ore, Ariz, plus 6/7 more lol

I've noticed new players don't seem aware of this which means casinos lightened up and took everyone. But now, someone remembers again. :rolleyes:
 
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