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Resolved Expired ID issue at Slotsmagic

Discussion in 'Casino Complaints - Non-Bonus Issues' started by chiya, Aug 7, 2015.

    Aug 7, 2015
  1. chiya

    chiya Experienced Member PABnononaccred

    Location:
    Earth
    Not sure if this is a normal standard in fact, and I've just not come across it anywhere else. My ID card has expired a while ago already, but that is why I've limited myself to play at places where I've already identified myself when it was still in effect.

    Tried to withdraw some from SlotsMagic and surprise surprise, they refuse payment because they require a NEW ID card that is not expired. How does a number on a card that's '' in the past '' invalidate my identity suddenly? Feels like they're just trying to stall the payment and want me to play it back.

    Pretty pissed off about this .. the ID card costs quite a bit and takes several weeks to acquire .. I did put in an app to receive a new card few days back but it'll take at least two weeks to get it. There's no fear of me reversing the withdrawal and gambling it away as I can keep myself in check, but I'm mostly pissed off that they would go to this extent for a measly sum of 180€, and the fact that I could've really used the money NOW, not 2 weeks later.
     
  2. Aug 7, 2015
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    It's happened to me and seems fair really - an expired card could be a 'found' card.
    No different I suppose than a current utility bill....to show where you are now for verification, not where you've been.
    We've seen lots of threads and posts about identity theft in here. It really doesn't seem outrageous. If you're playing online and expect to withdraw, you really should expect current ID and really, for all future WDs what's the minor cost really against withdraws.
     
  4. Aug 7, 2015
  5. chiya

    chiya Experienced Member PABnononaccred

    Location:
    Earth
    How does that make sense? Expired card be a ' found ' card. If I provided the casino with current utility bill + the ID card when it was STILL IN EFFECT how does it suddenly invalidate my identity now that it's expired? It's just numbers on a card.
     
  6. Aug 7, 2015
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Because fraud and prevention teams want correct and current ID.
    I can find an old expired card and get anyones mail.
    Point is, there's security measures in effect for a purpose. Should you travel with an expired passport, drive with an expired license? Why should casinos, protecting themselves and moving large sums of money be held to lower standards?
    Very few people, I doubt, will argue FOR less stringent secuirty measures.
    Why you wouldn't just get new ID and expect to have it for withdraws is beyond me.
     
  8. Aug 7, 2015
  9. chiya

    chiya Experienced Member PABnononaccred

    Location:
    Earth
    Because the financial situation of each individual person varies? it's 55€ to get ID + 25€ for the picture they require for it. That's 80€ of extra money. I play with like 20€ a month tops, I don't have 80€ to throw at a piece of plastic that I don't need.

    And your argument still doesn't make any sense. If I'm already '' confirmed '' player at SlotsMagic how do I go back to Unconfirmed when my card expires. They already confirmed my identity.

    And I'm not even playing with a bonus so really I don't get what the issue here is.
     
  10. Aug 7, 2015
  11. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Sorry, but apparently your argument doesnt wash either, as clearly you DO need ID.
     
  12. Aug 7, 2015
  13. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    It won't make you feel any better, but I had problems at a land based casino a few years back because my driver license had just expired. Even though I was standing there in the flesh, my face matching the face on the expired ID, the address matching my player records to a T... no go. Luckily, later on I remembered that I had another ID that was current with me.
     
  14. Aug 7, 2015
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    What sort of picture do they need for goodness sake? :what:
    When I want to renew my UK Passport I just take a photo with my own camera, and print it out it from my laptop = virtually free!

    I do agree with you that their request is ridiculous for a player who is already ID approved with a casino. Unfortunately there are a lot of stupid rules with online casinos these days, and we really don't have much choice but to comply... :(

    KK
     
  16. Aug 7, 2015
  17. chiya

    chiya Experienced Member PABnononaccred

    Location:
    Earth
    At least someone agrees with me .. My only problem was, as stated, that since I was already approved why do I need re-approval? That land based casino thing though .. man that's dumb.

    And yeah KK, you cannot take the picture yourself. It has to be '' official '' and meet the EU standards. If you go in those photo booths you see here and there it's about 20€+ to get your picture taken there.

    Anyway problem solved mysteriously .. Got the funds couple hours ago.
     
  18. Aug 7, 2015
  19. quber

    quber Senior Member

    Occupation:
    spy
    Location:
    Europe
    I think you have missed the point here a bit, distrance is already verified at this Casino but the ID he originally submitted is now expired so they are not accepting it any more. It is the same as if you asked for a withdrawal at a casino you have been playing at for years but they refused because one of your documents has expired since you originally submitted it.
     
  20. Aug 7, 2015
  21. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    No you can't.

    You are absolutely wrong to support this idiocy.

    The poster has clearly stated he has previously been validated whilst the ID was valid. His identity hasn't changed.

    There is no justification for this kind of behaviour.

    I speak as a former fraud analyst.
     
  22. Aug 7, 2015
  23. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    I guess the exp date on a ID-card means just that. That is has expired. Its not like a ID-card gets moldy or start tasting weird. Get a new one :)
     
  24. Aug 7, 2015
  25. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Players are often told that the sending in of their documents is a "one time only" inconvenience. This is a lie designed to keep the money coming in, because the truth is that it's pretty standard practive for an already verified player to be subjected to KYC over and over again, but it might deter some from signing up in the first place if this was stated in the terms. It's hardly surprising therefore that many players are blissfully unaware that it's NOT necessarily the case that by playing where they have already been verified and become and established and trusted player they should not expect to run into KYC related problems in the future.

    Since they paid anyway, it's not so much of a problem now, and the OP should send them an email thanking them, but also telling them that they will not be making any further deposits until a fresh ID card has arrived in a couple of weeks.

    Although common, a good casino would at least give a regular player fair warning, rather than suddenly springing this on them when they have the opportunity to hold hostage their latest withdrawal. It seems that in this case they DID process the current withdrawal, despite it looking as though it would be held hostage for a couple of weeks.

    Casinos need to start appreciating that obtaining an official documents isn't something a player can do within a couple of days. If it could be obtained this quickly, then it's probably not that good as a verification of ID in any case as the checks would have to be cursory, rather than thorough, before it's issue.

    It would help if casinos restricted their demands to what their players would always have as a matter of course, rather than documents that have to be chosen and applied for as a need for them arises.

    Messing players around over documents, no matter how good the reason, is bad PR for the industry and will put players off. It's already an industry that has managed to gain the mistrust of many through the turning of blind eyes to rogue licencees by the suppliers of the gaming software and other support services (Galewind excepted of course, a very bad choice of software for a rogue ;) )
     
  26. Aug 7, 2015
  27. weesie

    weesie Ueber Meister

    Occupation:
    retired
    Location:
    Old bag lady with a laptop
    Just a question,

    Is it really that expensive to get an ID over there?

    I think our drivers' licence costs about 10-12 dollars.

    I hope they are at least valid for 10-15 years if not longer.


    On a side note and not meant to be judgmental, I have to wonder about a player even playing if

    they can't afford their ID.
     
  28. Aug 7, 2015
  29. chiya

    chiya Experienced Member PABnononaccred

    Location:
    Earth
    If it's a 80€ for a piece of plastic that has zero use in my daily lives then yes, I normally cannot afford it. There is not a single situation in my life right now that requires me to have a valid ID card, as I don't even buy tobacco or alcohol which is when they could request to see it. If I play 20€ a month, you can clearly see I'm a '' lowroller ''.. And so what? I would have to refrain from playing for four months to buy a piece of plastic to have JUST IN CASE I happen to win and the casino just happens to want my ID despite me being approved previously.

    Finland has only one land based casino which I sometimes visit - albeit rarely, but they too, don't require a valid ID card. If i have been there at least once before with a valid one, I don't need to have a valid card on subsequent visits!

    So yes hmm .. I wonder why I dont want to buy a 80€ plastic card .. /sarcasm *facepalm*

    I did buy it though for an entirely different reason couple days ago so this conversation is pointless, but my point still stands .. There's a reason why I hadn't gotten it renewed.

    Also our ID cards last five years and they cost 55€ + the picture. It is an identification card that serves as a passport within the EU. It is the only option of a proof of ID aside from an actual passport. Drivers license is not accepted as an official proof of identity and cannot be used for anything '' official '' or even less official .. Maybe casinos do accept it - I dont know, but as I don't have a card or the license how exactly do you propose I get it? The license costs a minimum of 1399€ - Renewal is free iirc but if i don't have it I can't quite '' renew '' it .. eh?
     
  30. Aug 7, 2015
  31. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Sorry, but in fact, it's the op who supported what you call idiocy - when he signed up to the Ts and Cs.
    A cursory glance at the rules page shows it's littered with clauses that the casino can ask for ID at their discretion before any withdrawal.
    Fraud analyst or not, neither you nor I know why the op has been asked to provide current ID - his acct may have been flagged for irregular gameplay, suspicious activity - or merely something as simple and benign as a random check. Additionally, both you and I have been here ages enough to know there's two sides to every story. The op says he's been previously verified. Neither you nor I know that. That doesn't mean he hasn't - just that we in fact do not know that, nor why the casino has asked for docs.

    But frankly, that's neither here nor there - it's the casinos prerogative and right - to request valid ID.
    If the op truly thinks and belives this is unfair and beyond the casino's scope, file a PAB. I'd think if you truly believed the casino is wrong to do so here, you'd have have sggested it yourself, and maxd and Bryan can look into it. Otherwise, I guess the next move is getting current identification (which seems the op has done anyway).
     
  32. Aug 7, 2015
  33. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    Perhaps their licensing jurisdiction demands they keep a current ID on file. If so then that's what they are going to require.
     
  34. Aug 10, 2015
  35. michielm1

    michielm1 Senior Member mm1

    Occupation:
    teamleader/techical operator
    Location:
    Nederland
    In the netherlands you are breaking the law if you dont have a good id card on your person. (€70 euro fine)
    Why on earth wouldnt you change your expired id for a new one?
    You should be happy the casino is so thourough they noticed it.
    When you go on vacation accross a border /or by air plane, they arent going to say... oh yeah we know you so carry on????
    I think you are completely out of line here
     
  36. Aug 10, 2015
  37. chiya

    chiya Experienced Member PABnononaccred

    Location:
    Earth
    Do you have trouble reading? I specifically wrote in Finland (this isn't netherlands) you don't need a new ID card. At least I don't, not in my daily life. There's not a thing in my current daily life where I would ever need to prove my identity. And if I don't need it, why would I pay for it? Even the land casino in Finland lets me go in and prove my identity with my old ID card because I've already been there before.

    It's already been discussed in the thread that if you are already approved at a casino it is rather a low blow from a casino to block payments because suddenly '' they dont know you '' because your ID card is expired. I didn't even play with a bonus so that kind of stalling is rather unappropriate. I am sure they realized it too since after I sent them an email they sent me an email back saying they've paid the money now etc.

    That vacation/border thing is completely irrelevant to the thread. Why would you even use that in your argument when it has nothing to do with the issue at hand? OF COURSE I realize I need an ID card if I want to travel. I specifically wrote IN MY CURRENT DAILY LIFE. Currently and for the foreseeable future I will not be traveling so why the fuck would I need the ID card?

    Next time think before you write. You're the one out of a line.

    And since you have trouble reading let me remind you that I DID get the ID card. You seem to have trouble realizing it takes several weeks to arrive. You don't just walk into the police station and they hand it to you. You fill out an app and it's mailed to you in 2-3 weeks.
     
  38. Aug 10, 2015
  39. ginzink

    ginzink Non-Gambler

    Occupation:
    Student
    Location:
    Norway
    Documents

    I have to agree with the OP here. If you are verified to be a person, then why would you suddenly need to go over the process again? The utility bill can only be a few weeks old? So you would be ok with sending in a new utility bill for very withdrawal?
     

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