They have doubled the pending period, but these longer delays may be down to a cock-up in finance. I have suffered a few of these and the problem stems from the fact that they do not actively monitor the completion of a payment, but assume that once issued, it will complete successfully. My problems have been down to them not funding merchant accounts before a batch of withdrawals is processed. This results in the payment being "bounced" once the merchant account is drained, and a failure code should end up being sent back to the casino. With Neteller, there is no transaction code generated, and the lack of this indicates the payment failed. This is not monitored, but can be discovered by asking CS about the withdrawal, and if they say it has been processed, asking for the transaction or completion code. If they can't retrieve one, it indicates something has gone wrong. CS can't say what has gone wrong, neither do they have direct communication with finance to find out for you. They have to email finance, who may or may not deal with the query. If it gets too much, complain to eCogra who can go over their heads and force communication between the different departments, which will flush out the problem. This is how I managed to find out what was going wrong on 1 in 3 of my withdrawals for 9 months. Once eCogra got involved, it forced management to make changes to procedures. This reduced the number of problems, but did not eliminate them.
) 32Red were always the quickest, always zero hassle, seven days a week. Great CS on live support/email too.
