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Experiences for the Last Month

Discussion in 'Online Casinos' started by Pursey, Feb 12, 2007.

    Feb 12, 2007
  1. Pursey

    Pursey Dormant account

    IT Manager
    I've tried out a few Online Casino's in the last month - wanted to share the experiences to help people out. It's ok, I'm not getting kickbacks or anything, and I'm certainly not including affiliate codes.

    I'll cover the important stuff - customer service speeds, payout speeds, quality of software, anything annoying.


    888.com/Pacific Poker
    Email Speeds: 1/10 - Dismal, Responses Took around 40 hours.
    Telephone Support: 3/10 - Poor, Quick to Answer, but lack of knowledge and organisation lets them down.
    Cashout Speeds: 0/10 3 days just to start processing, so that you can reverse it :/ 6 days to Wire Transfer to me.
    Software: 7/10 - No real flaws. Though their poker interface is annoying with random promotional popup messages.
    Other: Received spam.

    Ladbrokes Casino & Poker
    Email Speeds: 11/10 - The shortest I waited was 4 minutes, the longest, 29 minutes.
    Telephone Support: - 8/10, Quick to Answer, Quick to Resolve Queries.
    Cashout Speeds - 10/10, Immediately Processed, 22 hours to Wire Transfer to me.
    Software - 5/10, I hate the Microgaming Poker Platform, and the wallet to wallet transfer to play between the games is annoying.
    Other - Incredibly Annoying Promotional Popup Messages on Poker Software to encourage you to join tournaments... I'm talking every 2 minutes.

    Grand Hotel Casino
    Email Speeds: 6/10 - Around 12 hours. Not awful, but not great.
    Telephone Support: 9/10, Answered Immediately, Immediately Resolved issues and had answers to all questions.
    Cashout Speeds : 7/10, About a day to process back to Neteller.
    Software: Standard Microgaming - Nothing to note.
    Other: Nothing notable.

    Golden Palace
    Email Speeds: 4/10 - Around 24 hours.
    Telephone Support: 8/10 - Small Hold Time, But Good Resolutions.
    Cashout Speeds: 5/10 - Pretty average. Took 4 days all up to cashout to Neteller.
    Software: Playtech - Pretty Good Overall. Like the Live Dealer Games.
    Other: Idiot Promotional Stunts are a turn off.

    Cheers guys. Hope it helps out.

    6 people like this.
  2. Feb 13, 2007
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    Pretty much how I would have rated those... :thumbsup:

    888 is notoriously slow for cashing out (up to a week) - but you will get paid.
    Golden Palace...? A bit dodgy..:rolleyes:
    Ladbrokes - totally excellent!
    Grand Hotel - gotta love them - made $600 profit off their sign-up bonus! :cool:

    Also agree about the poker - the Prima platform is incredibly poor considering it's from the same software provider as arguably the best casinos... :confused:

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