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Expekt missed too set a barrier.

Discussion in 'Online Casino and Poker Complaints - old section' started by Kiwi, Mar 2, 2005.

    Mar 2, 2005
  1. Kiwi

    Kiwi Dormant account

    Occupation:
    Student
    Location:
    Sweden
    Hi.
    This is my problem.
    Iv during a strech of time played poker on a poker client that belongs too a Expekt.
    Very early i mailed Expekts customer service and said i wanted a barrier set att 1600 Swedish crowns and 15 minutes later i got an e-mail saying that this was done. I did this becouse i know i can have a betting problem with i wrote in the mail.

    But after a while i devoloped a betting problem and put more and more money on my account untill i reach the 1600 mark. Then i thought -"Finally.. now i cant put anymore money on my account..." But after a few days when i got desperat for som gaming i in sheer desperation try too put more money on my account and it worked too my suprise! So these 2 last months i have been able too deposit 5800 in Januari and 3500 in Februari alot more than the 1600 per month i wanted.
    Now it has gone too far so i decided too uninstall the poker client yesterday and remove my account at Expekt. With was expremly tough, something that everyone with a beting problem will tell you...

    Yesterday i asked in my mail too expekt why there wasnt a barrier he said there had been a mistake and that he had from yesterday and forward had put in a barrier att 1600..
    He also apologized for their mistake.

    However.. Even if i know i have my self too blame too a point i am mad at Expekt that said they had done something and didnt do it.
    I wrote in the mail i had a gambling problem and they still didnt put the barrier up.

    I asked about some kind of compensation but he said that was imposible.
    I have thought about going too the papers.. Writing about online poker is very hot now and maybe they are interested..
    Sorry about the poor English :D

    Any tips too what i can do?
     
    Last edited: Mar 2, 2005
  2. Mar 2, 2005
  3. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    I mean this with all sincerity and not one ounce of sarcasm ... STOP GAMBLING!

    I applaud your efforts so far (i.e. deleting the program and having them cancel your account), but you know you have a problem. Continuing to gamble even after you tell everyone (Expekt and everyone here) that you have a problem doesn't elicit a lot of sympathy from some folks.

    Seriously, look into some help before you lose even more money and are out on the street.
     
  4. Mar 2, 2005
  5. philipfromparis

    philipfromparis Dormant account

    Location:
    Paris, France
    Jag frsta

    HEJ Kiwi,

    Willkomen till CM forum.

    I understand yourself but I'm afraid this is not the right place to post this, as here you'll only find pro-gamblers. However, beginning to recognize you've got a problem with beting, that is something which should guide you to the voice of reason. Gambling addiction and compulsive behaviour towards online gaming is the concern of plenty of people. I'm not sure anyway that it is the preoccupation of casino's operators. You're considered to be responsible when you play for real money on the net. I know some behaviours of casino's operators are too shameful to mention.

    But we can't always blame them : it's up to you to put the limits. And having wanted such-and-such place to put the limits for you, even if they didn't respect their agreement, do not remove the addiction !

    What you've got to do as previously said by Macgyver is to my mind to stop gambling for a while. If you have no use of your computer for work, do not swich it on for a couple of months and try to have a self-examination towards your behaviour, that i do not shame at all of course and that i understand really Kiwi. Never forget that the money taken by a casino is often hard earned...so, the next time you feel like playing, take that money from your banking account and go buy something for your wife, your kids, for you...

    With all my sympathy

    Philipfromparis
     
  6. Mar 2, 2005
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Actually, this is the right place. I think many members here share the mindset of gambling in moderation and with responsibility.

    Exactly, you gotta look out for number one. If you can't afford to lose -then get out of Dodge. There are plenty of other activities that are worthwhile and productive; focus on these.

    Check out You must register/login in order to see the link. for sure. They can give you professional advice.
     
  8. Mar 2, 2005
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    This is a very serious problem.
    If you can not help yourself, then I beg you to please seek professional advice & support.
    Best wishes,
    KK
     
  10. Mar 2, 2005
  11. jinnia

    jinnia Dormant account

    Occupation:
    Lady of Leisure
    Location:
    Bite, ME
    A serious problem indeed. Please seek help, other than requesting a limit from the poker rooms/casinos.

    Now, on Expekt site You must register/login in order to see the link. at the very bottom there is a link You must register/login in order to see the link.

    Click on it and you get this:

    Gambling is just fun for most people, but unfortunately some can develop a dependency towards gambling. Expekt take a responsible attitude and kindly ask you to contact us if you feel that you are gambling too much.

    Kiwi claims he/she did this and asked to be limited to a specified amount, Kiwi then recieved an email back saying it was done.
    Do you have that email??

    This player does, by their own admission, have a very serious gambling problem, and he/she should seek help for it, now!

    But, the account was suppose to have been limited, by players request and a confirmation email from Expekt saying it was done.

    Why did they lift it knowing this player had a problem? That don't sound like a "Responsible Attitude" to me.

    It was limited, it should have stayed!! Expekt is wrong in that respect.
     
  12. Mar 2, 2005
  13. Kiwi

    Kiwi Dormant account

    Occupation:
    Student
    Location:
    Sweden
    I have switched e-mail so i dont have the original mail left :(
    But yesterday when i mailed them and asked why the limit hadnt been set as asked i got a reply saying that there had been a misstake (They admited that they had made a mistake) and that mail i still have left.
    They also appologized in the mail and hoped this hadnt hurt me too much.
    They also said in the mail that as from the first this month (yesterday) they had set a limit of 1600 per month.
    Am i wrong if i say that this sounds weird??
    I mail them about this thing and admits too having a gambling problem and they wanna go on with me as a customer?? Shouldt they remove my account right away?
     
  14. Mar 2, 2005
  15. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    Again, this is your personal responsibility, not the casino's.
     
  16. Mar 2, 2005
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Kiwi,

    It is quite obvious that a gambling problem exists. One way(I dont know whether others agree) is to participate actively at this forum. There is always plenty on gambling,poker,rogue casinos etc. to keep you interested. Furthermore,you will seem to be amidst some company and this could lessen your appetite for compulsive gambling especially when you are alone and online. For me,I have gambled less since joining this forum as I do spend some of my idle time reading posts and occasionally replying to some threads.
     
  18. Mar 3, 2005
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Yes they should. And you can do yourself a big favour too - do not play poker!
    I got 'heavily into it' about 4-years ago, and lost literally $1,000's before realising how stupid it was and stopping about 2-years ago.
    I know it's very easy to say, but very hard to do because online poker is extremely addictive. But please try. Only a tiny, tiny minority of poker players actually win online - chances are, you & I aren't going to be one of them.
    I know I shouldn't really say this, if your problem is as bad as it sounds, but if you really can't stop gambling (and I really think that you should), you should only play casino's, and become a 'bonus hunter'.
    I 'gamble' literally every single day of the year (except when I'm on holiday!), so I know I am addicted to it. But what I'm addicted to is winning back the money I stupidly threw away in the early days.
    But whatever you do, PLEASE NEVER gamble with borrowed money, or money you can not afford to lose.
    Best wishes,
    KK
     

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