Expected time for £25k withdrawal?

ritae

Full Member
Joined
Mar 2, 2016
Location
uk
I had a good session last weekend playing several different games and withdrew £5k which was paid within an hour then requested £25k which is now approaching 5 days pending. Live chat has said just now 'that department is dealing with it'.

What would be the expected time for a withdrawal of this size to be processed? They are UKGC licenced and have good feedback here at Casinomeister. Every day that passes I get a little more nervous.
 

Kroffe

เ๓ ค Ŧคภςץ ๒єคг
MM
Joined
Mar 2, 2019
Location
sweden
You should really add what casino it is you are talking about.
How long one can expect a withdrawal to take changes alot depending on what casino we are talking about.

Maybe someone has had similar sized withdrawals from the same site and can speak from experience, but without knowing what site we are talking about its all just a guessing game.
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Sweden
I had a good session last weekend playing several different games and withdrew £5k which was paid within an hour then requested £25k which is now approaching 5 days pending. Live chat has said just now 'that department is dealing with it'.

What would be the expected time for a withdrawal of this size to be processed? They are UKGC licenced and have good feedback here at Casinomeister. Every day that passes I get a little more nervous.
Have you contacted the rep for the casino in here yet?
It might help.

Accredited Casino Reps
iGaming reps

Nice win! :thumbsup:
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
As long as you are fully IDed and verified it should be the same whether its £25 or £25000.

Not like large deposits take longer is it lol
Well it would need manually authorising for a start with most casinos, and there are usually payment limits in place, so that can affect it too, so not the same.

Which casino is it?
 

ritae

Full Member
Joined
Mar 2, 2016
Location
uk
Well it would need manually authorising for a start with most casinos, and there are usually payment limits in place, so that can affect it too, so not the same.

Which casino is it?
Platin Casino UK.

I have been fully verified and SOW since last year and have completed many withdrawals previously.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Cant help with them, as I've not played there, but I would be a bit annoyed if they usually took an hour and it's not done 4 or 5 days later.

Their main page states

Thanks to Platincasinos secure method of account validation before you are able to make a deposit or play a game, withdrawals and deposits are processed instantly.

You could ask live chat why it says instant and you have been waiting days now. However, their FAQ says

Log into your account, click on cashier, and then click on the ‘Withdraw' tab. Simply enter the details as requested and the funds will be transferred back to your original payment method within 7 working days.

7 working days? They posting a cheque or something!

Their terms and conditions are rather creative too, I know some people have said they have been playing there without problems, but their terms go against the UKGC rules, so personally I would avoid them. The terms say withdrawal times are specified on the banking page, so 3 different answers for the same question.
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
My guess here is that you’ve reached the next level of their compliance checks and it’s gone to another team for review which have a backlog. I assume your previous withdrawal was below that limit.

I don’t know your total deposits and withdrawals nor the operators specific limits but for regulatory reasons we have to implement different levels of checks when certain thresholds are hit.

We’re guilty of backlogs on compliance checks too and I’m trying to put processes in place to speed things up. I am confident you’ll get paid if the casino is accredited and licenced.

Mark
 

ritae

Full Member
Joined
Mar 2, 2016
Location
uk
Looks like nothing will be done this week now, another day no communication and withdrawals still in the pending stage.

Hate being in this situation but after Casumo, Videoslots and Coral kept asking for more and more documents as well as imposed monthly limits I was pushed to joining the smaller casinos.

I will give it until Monday, then I'll send them an email asking for account closure and full payment of withdrawals.

Thanks Mark and Colin for the advice.
 

gonzo fonso

Full Member
Joined
Oct 15, 2020
Location
lincolnshire
I had a good session last weekend playing several different games and withdrew £5k which was paid within an hour then requested £25k which is now approaching 5 days pending. Live chat has said just now 'that department is dealing with it'.

What would be the expected time for a withdrawal of this size to be processed? They are UKGC licenced and have good feedback here at Casinomeister. Every day that passes I get a little more nervous.
lol a good session,congrats what a cashout,what games you playing to win that lovely amount of momey i cannot even cashout £25 let alone that amount
 
Top