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exactly as follows Connectocasino complaint

Discussion in 'Online Casino and Poker Complaints - old section' started by dbuuck01, Apr 2, 2005.

    Apr 2, 2005
  1. dbuuck01

    dbuuck01 Dormant account

    Occupation:
    sales
    Location:
    lincoln
    Account name dbuuck01
    email address This email is not visible to you.
    real name Dakota Buuck

    The story starts here. I opened account with connectocasino in the fall and
    closed it in December because it so seemed impossible to win
    when I phoned support to reopen my account the could not locate my already
    closed account. I wanted them to reopen in January
    when they could not locate my old account they suggested that I open a new
    account .I enjoyed playing there because of there generous bonus
    system where they matched my deposit 9999 percent..well I opened my new
    account and played winless of course.but on the 26th of march I won
    something $400.00
    was to be what they owed me...Guess what I met the requirements of the
    playthrough 30x on slots $6500.00 on my bonus requested a cashin right! I
    had $600.00
    in my account and knew I could not cashn my bonus so I requested $400.00 and
    my bonus was the other 200.00 match on my deposit wich I understand you
    cannot cast that out.
    well they requested a fax/back form wich I completed and a screen shot of my
    firepay account ! DONE and DONE all complete.well now they screwed me they
    said I was unelgible
    for the cashin and they zereoed out my account due to multiple accounts ?
    but only by there suggestion did I have multiple accounts...strange ? huh?
    so they give me 2 options option 1 they keep all winnings and give me back
    my original deposit $20.00 lol and close my account! or I can continue
    playing at there site and forfit all my winnings.I have sent no less that
    150 emails without a single response to any of them.I have spoken with
    support to try and explain to upper management the situation they are like
    are like rocks and will not budge a inch ..they are very hateful very rude
    and have a personal vendetta against me.and will not let me speak with any
    upper management.
    can u please help me with this...please! I would like my money and with no
    resolution in sight I might have to take a vacation to sanhose and visit my
    new friends at connectocasino
    in hereDIa..Please assist anyway you can


    the worst part is there support crew is rude and will not let me speak to uppermanagement ..they screen all calls by user name...and that I have contacted their pr person and support 100's of times via email without a single response..nothing nada
     
    Last edited: Apr 2, 2005
  2. Apr 2, 2005
  3. pijak

    pijak Dormant account

    Occupation:
    It Contractor
    Location:
    UK
    Assuming I understood your message, are we to understand that when you opened your second account you took up a welcome bonus on your first deposit? This seems to be what a lot of casinos categorise as 'multiple accounts' so unless when they told you to open a new account they specifically told you that you were eligible for the sign-up bonus they at least have grounds to withold that from you I would think.

    hth
     
  4. Apr 2, 2005
  5. pijak

    pijak Dormant account

    Occupation:
    It Contractor
    Location:
    UK
    *slaps forehead* OK I replied to one thread without reading the other, still my response wouldn't be that much different.

    Shame you felt it necessary to open a new thread though :-/
     
  6. Apr 2, 2005
  7. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    Granted, you're upset about losing the money you feel you're rightfully entitled to, but spamming them (150 emails) and making veiled threats (pay a visit) aren't going to solve your problem.

    Just my .02 cents ...
     

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