eWalletXpress: No Longer Open for New Registrants

[LHofsdal]

They sent that message out customers or casinos? Because I never got it.

LH

 

[Luckylizzy]

I am not sure but I'm going to go find out for your right now.

 

[Luckylizzy]

All right, well I tried to find out as much information as I could but it appears that they have not actually sent out an email to everyone yet. At least that is what the customer service rep told me during the live chat. He wouldn't give me any information and simply said that they were having "technical difficulties"

Elizabeth: Did you send an email to your US players about no longer accepting them?

You are now speaking with John-Henry of Customer Service.

John-Henry: Hello.
Please be advised that our service is temporarily unavailable. Right now we are unable to provide a timeframe in which this issue is expected to be resolved by, however our staff is working on rectifying this matter as soon as possible. We will be notifying all customers with any updates to our service by email as further details become available. eWalletXpress does appreciate your patience during this time, and would like to apologize for any inconvenience.

Elizabeth: Is that the email?

John-Henry: No, we did not send an e-mail to everyone yet.
John-Henry: Thats just what is going on, I thought you were asking.
Elizabeth: Oh ok yes I was. I've just heard around and some people claim to have received emails.

Elizabeth: I just wanted to see if it was true and what the email said.

Elizabeth: Do you know when we will be able to withdraw our funds?

John-Henry: Well, I've been sending e-mails like that to the people who asked about it in an e-mail.
Elizabeth: Is there any more information you can give me?

John-Henry: We hope to have it resolved as soon as possible, sorry.
Elizabeth: Is it true funds were seized or it that just a rumor?

John-Henry: We are just having technical difficulties.
Elizabeth: So all those things about being shut down by US authorities is not true?

Elizabeth: I am just trying to find the truth about the situation. There are a lot of people talking.

John-Henry:
.
Please be advised that our service is temporarily unavailable. Right now we are unable to provide a timeframe in which this issue is expected to be resolved by, however our staff is working on rectifying this matter as soon as possible. We will be notifying all customers with any updates to our service by email as further details become available. eWalletXpress does appreciate your patience during this time, and would like to apologize for any inconvenience.

John-Henry: Have a good day.

John-Henry: The chat session is now ending. If you need further assistance you can contact customer support by phone at 1-888-989-0071 or by email at support@ewalletXpress.com. Thank you for choosing EwalletXpress and enjoy the rest of your day.

Your party has left this session.

I kind of feel like he hung up on me sort of speak. Oh well.

 

[NASHVEGAS]

It looks like the news is true about eWalletXpress. A mass email was sent out to their US customers saying, "We regret to inform you that we are no longer able to continue service at this time due to a federal warrant issued to seize our funds"

I don't know but it looks like players who used this ewallet may not see their money for a while.

They sent that message out customers or casinos? Because I never got it.

LH

I am not sure but I'm going to go find out for your right now.

Lori and Liz,

Per all the alledged available information that I have viewed at present, Bingowire.Com was the original source (on November 16, 2010) of the above quote that Liz aka Lucky Lizzy has reposted on the forum today. FTR, I have no idea of Bingowire.Com's source and/or to the validity of the subject quote/statement referenced both above and again below.

That said, as per Bingowire.Com's 11-16-2010 report that is quoted in part above and in full below, the report implies/states that EWX sent an expressed message to merchants (aka the casinos) only as Lhofsdal aka Lori inquires about above. To my knowledge, and contrary to Lucky Liz's post #25 above, there has been no mass email sent out by EWX to their US customers stating the same subject quote referenced both above and again below.

You do not have permission to view link Log in or register now.

US bingo players lose another funding option.
November 16, 2010 | by admin | posted in Bingo News

US online bingo players are facing another difficult time as it seems one of their last available funding options has left the US market.

Popular online payment processor, ewalletXpress which was only one of a few payment options available to US based bingo players has stopped processing transactions for its US customers.

A message sent out to merchants stated that:

“We regret to inform you that we are no longer able to continue service at this time due to a federal warrant issued to seize our funds…..”

With ewalletXpress no longer a funding option for US based bingo players, the question arises as to what will bingo sites targeting US players do?

We will follow this story closely and keep you informed.

 

[LHofsdal]

I sent this e-mail to EWX today:

To Whom it May Concern:

After reading everything that is being posted on internet, I am writing to find out the truth. I know the site reports "technical difficuties" but many have been posting about an e-mail that was sent to merchants stating that the US Government has seized your accounts. I am growing more and more worried everyday. I have alot of money in my account and money in "limbo" (for lack of a better word), from merchants that paid me on 11/15, 11/16 and 11/17 that are still not showing up in my account.

It has been said that EwalletXpress has pulled out of the US Market. I am in the US and have lots of money in my account. I would like to know when I am going to be able to clean out my account since you will no longer be able to provide service to me. My account number is:*snip*. Can you please provide me some information on how and when I am going to be able to get my money. Having "Technical Difficulties" for almost a week now is scaring me even more.

This is the reply I was sent:

Dear Valued Customer,

Please be advised that our service is temporarily unavailable. Right now we areunable to provide a timeframe that this issue is expected to be resolved by,however our staff is working on rectifying this matter as soon as possible. We will be notifying all customers with any updates to our service by email as further details become available. eWalletXpress does appreciate your patienceduring this time, and would like to apologize for any inconvenience.

Thank you, Customer Service Department

They are sticking to their story as it is all "Technical Difficulties"

LH

 

[all4greed]

First of all, the two threads about EWE should be combined. No reason to go back and forth.

Seems like EWE are just going to send out generic emails and canned live chat responses at this point. You could try to contact a manager or some other higher up authority.

Thanks for the updates.

 

[Luckylizzy]

Has anyone heard anything more or received an email explaining what is going on in more detail? Also sorry if I gave the wrong info earlier about the mass email to players. I should have checked into it before posting.

 

[felicie]

No sweat luckylizzy, it's hard to know what the heck is really going on.

 

[ksech]

I received this email from 1casino (not even a member there)....

Ewalletexpress Update
As you’ve probably heard, EwalletXpress is no longer a deposit option. Fortunately, we have another great option for you -- SBN Credit.
to use it just go into the lobby and click on the live chat and they can help you. It’s really easy and you get funds in your account right away.
If you have any questions please don’t hesitate to contact us.

This is the ONLY casino I have received this from. (I've never heard of SBN Credit, is this a new ewallet that has popped up?

 

[reda]

i just got the same email. im not a member of this casino either. you do have to contact suport to make a deposit but im not sure what type of transaction it is.

 

[jelsmith]

I got those emails last week from casino1 and another from some bingo place and i have no accounts at either of them....I fear these fly by night prcessors are gonna be popping up and absconding with player money.

 

[machine2two]

ewx and echeck

Many, many months. Maybe over a year. I know I closed my account there last winter after months of not being able to deposit. (I'm Canadian.) I ditched them and went with Moneybookers.

They told me for months and months that they were having technical difficulties.

I don't think they ever gave anyone the real reason why.

If we didnt already have a God we would invent another one.
I am trying to deposit casino winnings to ewx. No luck yet. I am using echeck which has worked after some bugs solved. The law in 2006,passed in 2009 affects all money transfers for gambling.

 

[ksech]

If we didnt already have a God we would invent another one.
I am trying to deposit casino winnings to ewx. No luck yet. I am using echeck which has worked after some bugs solved. The law in 2006,passed in 2009 affects all money transfers for gambling.

You may want to check out this thread...

https://www.casinomeister.com/forum...dged-web-reports-shut-seized-by-us-gov.41100/

It's a lot of reading, but there is some really good input.

And welcome to the forum!

 

[LHofsdal]

My chat on 11/25 with ewalletxpress

So I decided to give live chat another ring, got me nowhere but here is the chat, Trevi the CSR didn't answer the important question on if it is actually a seizure but here it is anyway:

Lori: Now that the word is out your not having technical difficulties and the US gov has seized your accounts, any suggestions on how I can get my out of my account

You are now speaking with Trevi of Customer Service.

Trevi: Hello

Lori: Hello Trevi Can you give me an honest answer here

Trevi: The entire eWalletXpress service is down at this time due to a system upgrade. This affects all aspects of the website, including depositing and transferring funds. We do not know when it will be operational. We have not been updated and we currently have no additional information. We realize this is an inconvenience, however, no one has updated Customer Service and unfortunately we cannot assist at this time. We appreciate your patience, and advise to check for an update tomorrow.

Trevi: Once the system has been fixed you will be able to use your account.

Lori: can you tell me when that will be it has been almost 2 weeks now

Lori: Ewalletxpress had sent out an e-mail to your merchants stating the seizure of funds, that e-mail has been posted on the forums and blogs, why was that e-mail sent to only merchants and not customers?

Trevi: Customer service has only been advised that its a technical issue.

Lori: I see, who can I call tomorrow and speak with to get some answers

Lori: I also have 2 merchant payouts that were done on 11/15 and are still not showing up in my account any idea when they will be posted to my account

Trevi: There is no estimated time when the system will be fixed. It’s an ongoing issue that we are trying to resolve.

Trevi: You can contact you merchants and have them cancel the pendind payout.

Lori: Both Merchants have said that the funds were deposited into your accounts and that you have received them

Trevi: The entire eWalletXpress service was down at this time due to a system upgrade. This affects all aspects of the website, including depositing and transferring funds.

Trevi: We cannot process payouts for the reason above

Lori: So you do have the funds then and I can't see them because the service is down?

Trevi: We cannot process payouts because the system was down

Lori: Trevi, please give me the name of the person to call tomorrow. On 11/12I called in to have a withdrawal made and at that time the service was up and running, I still don't have my withdrawl are you going to tell me that now that withdrawl is not going to be processed either, even though it was made before the seizure

Trevi: If you need more information you can contact a supervisors. If you wish to speak to once you call us at 1-888-989-0071 Monday to Friday between 9am to 4pm eastern time.

Trevi: Thank you for contacting our office. Is there anything else I may assist you with?

Lori: No, that is all thanks

Now I have 2 withdrawals from Club World group, one for a grand and one for 180 and one from Inet for 150. I will e-mail them and give them a copy of the chat and see if they can infact reverse it, seeing as the service down at the time. This is the second time I was told this, once on the phone and now in this chat.

I will let everyone know how things work out.

LH

 

[Kotsy1]

The saddest part about all this is that none of the reputable casinos have notified any of us. Some are even telling that it's still an option for withdrawal and deposits.

Time for them to "man up".

You want to keep your USA players? Then come straight forward and let us know. If you haven't been informed by the processor, then shame on you for not following what has been happening.

All you accredited Casino's out there owe it to your faithful and loyal USA players to let us know what's going on. You generously take our money in a blink, now find a way for us to get it back

 

[LHofsdal]

I agree Kosty, I even tried to point out in my caonversation with Trevi, that its basically a fact that it has been seized, noticed he just ignored it.

Now to give credit where credit is due, Slotastic casino was the only one to tell me that my withdrawal was returned to my account because EwalletXpress was down and asked me to withdraw it another way. Big Thumbs Up to them, I will stay with this casino because of that.

LH

 

[canadian57]

ewallets rude period

Many, many months. Maybe over a year. I know I closed my account there last winter after months of not being able to deposit. (I'm Canadian.) I ditched them and went with Moneybookers.

They told me for months and months that they were having technical difficulties.

I don't think they ever gave anyone the real reason why.

I jsut talked with them and asked for my money, with these So called technical difficulties who knows when i might get my money i was told, i dont get why they can just write me a check like they always have, honestly this scares me, i have over $1000 in ewallet. (talking to them is like talking to a wall, all they do is repeat we are having technical difficulties, they do remind you about the 10% they take - can't wait to be rid of them.

 

[LHofsdal]

Don't hold your breath, I have over 10 grand in my account from a big RJP win back in October. I requested a withdrawal on 11/12, and I still have not received it. I posted this chat in another thread, but notice how "Trevi" skirted around answering the statements I made about being seized by the US Gov.

Lori: Now that the word is out your not having technical difficulties and the US gov has seized your accounts, any suggestions on how I can get my out of my account

You are now speaking with Trevi of Customer Service.

Trevi: Hello

Lori: Hello Trevi Can you give me an honest answer here

Trevi: The entire eWalletXpress service is down at this time due to a system upgrade. This affects all aspects of the website, including depositing and transferring funds. We do not know when it will be operational. We have not been updated and we currently have no additional information. We realize this is an inconvenience, however, no one has updated Customer Service and unfortunately we cannot assist at this time. We appreciate your patience, and advise to check for an update tomorrow.

Trevi: Once the system has been fixed you will be able to use your account.

Lori: can you tell me when that will be it has been almost 2 weeks now

Lori: Ewalletxpress had sent out an e-mail to your merchants stating the seizure of funds, that e-mail has been posted on the forums and blogs, why was that e-mail sent to only merchants and customers?

Trevi: Customer service has only been advised that its a technical issue.

Lori: I see, who can I call tomorrow and speak with to get some answers

Lori: I also have 2 merchant payouts that were done on 11/15 and are still not showing up in my account any idea when they will be posted to my account

Trevi: There is no estimated time when the system will be fixed. It’s an ongoing issue that we are trying to resolve.

Trevi: You can contact you merchants and have them cancel the pendind payout.

Lori: Both Merchants have said that the funds were deposited into your accounts and that you have received them

Trevi: The entire eWalletXpress service was down at this time due to a system upgrade. This affects all aspects of the website, including depositing and transferring funds.

Trevi: We cannot process payouts for the reason above

Lori: So you do have the funds then and I can't see them because the service is down?

Trevi: We cannot process payouts because the system was down

Lori: Trevi, please give me the name of the person to call tomorrow. On 11/12I called in to have a withdrawal made and at that time the service was up and running, I still don't have my withdrawl are you going to tell me that now that withdrawl is not going to be processed either, even though it was made before the seizure

Trevi: If you need more information you can contact a supervisors. If you wish to speak to once you call us at 1-888-989-0071 Monday to Friday between 9am to 4pm eastern time.

Trevi: Thank you for contacting our office. Is there anything else I may assist you with?

Lori: No, that is all thanks

So as you can see, they (the CSR) in my opinion are ready from a script. If they were having such "technical difficulties" as they claim, I don't think you would even be able to log into your account or go through your history. I could be wrong, but that is the way I see it.

When I called the number yesterday I was on hold for 37 minutes then got disconnected. When I called back. I got a recording. Go Figure.....

LH

 

[all4greed]

It's clear that they have had their answers put on shortcut keys. It never varies from chat to chat.

Has anyone tried to talk to a manager?

 

[LHofsdal]

I just got of the phone with a manager with EWX. She read from the same script the regular CSR read from. When I asked about the postings on the net about being seized, she said she will not comment on rumors. When I asked why the e-mail was sent to merchants stating that they had been seized and not to their customers again she will not comment on rumors. I said even though those rumors have been confirmed by your merchants, she again stated she would not comment on rumors.

I asked about my withdrawals that were processed on 11/15 and 11/16 and 11/17 gave her the tracking numbers I had, because these were not showing up in my account. She said they don't have them, there was no way they could of processed these merchant payouts because the system went down on 11/12, the withdrawals would have been sent back to the merchant, and to have the merchants refresh their accounts. So now I am out another 1400 dollars, because from all the casinos I contacted they have all stated that they processed my withdrawal and it left their account. And they do have confirmations numbers.

I requested a withdrawal on 11/12 and would like to know the status of that withdrawal. She did acknowledge that was in the system however it is delayed. She then told me that they have so many withdrawal requests in the system that when they can start processing the withdrawals they will send out an e-mail. I asked when these so called technical difficulties would be resolved she said there was no time frame to be given. I was so disgusted at this point I said, So, your telling me when you reach a settlement with the government, I will get my money. Great, could be years. Thanks for no help and have a good day." Then I just hung up.

Just wish they would come clean. Now it is just a waiting game.

LH

 

[vinylweatherman]

I just got of the phone with a manager with EWX. She read from the same script the regular CSR read from. When I asked about the postings on the net about being seized, she said she will not comment on rumors. When I asked why the e-mail was sent to merchants stating that they had been seized and not to their customers again she will not comment on rumors. I said even though those rumors have been confirmed by your merchants, she again stated she would not comment on rumors.

I asked about my withdrawals that were processed on 11/15 and 11/16 and 11/17 gave her the tracking numbers I had, because these were not showing up in my account. She said they don't have them, there was no way they could of processed these merchant payouts because the system went down on 11/12, the withdrawals would have been sent back to the merchant, and to have the merchants refresh their accounts. So now I am out another 1400 dollars, because from all the casinos I contacted they have all stated that they processed my withdrawal and it left their account. And they do have confirmations numbers.

I requested a withdrawal on 11/12 and would like to know the status of that withdrawal. She did acknowledge that was in the system however it is delayed. She then told me that they have so many withdrawal requests in the system that when they can start processing the withdrawals they will send out an e-mail. I asked when these so called technical difficulties would be resolved she said there was no time frame to be given. I was so disgusted at this point I said, So, your telling me when you reach a settlement with the government, I will get my money. Great, could be years. Thanks for no help and have a good day." Then I just hung up.

Just wish they would come clean. Now it is just a waiting game.

LH

Don't the CASINOS realise that EWX is repeatedly DROPPING THEM IN THE S*** with statements like this

there was no way they could of processed these merchant payouts because the system went down on 11/12, the withdrawals would have been sent back to the merchant, and to have the merchants refresh their accounts

Merchants are cooperating with the lies of EWX, so LEAN ON THEM HARD. Tell them that you accept the statements from EWX as the GOSPEL TRUTH, and that you are holding the casino 100% responsible for getting on and "refresh their accounts" so that your money can be placed back in the casino, and withdrawn another way.

ONLY let a merchant off the hook when they issue IN WRITING a formal statement that the money really has been "seized", and that EWX are lying.

It is clear now that EWX will NOT be able to fix these "technical issues" without "help" from an outside contractor "the DoJ". Pursue any possible recovery through the banks. Since there is NO "official" statement of the seizure, this is still a normal "civil dispute" involving a "merchant" that has simply "done a runner" with your money, and is telling a pack of lies to buy time for them to move the money beyond the reach of the banks.