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Question Evolution/ Betsson app

Discussion in 'Online Casinos' started by miksaxxx, Sep 17, 2017.

    Sep 17, 2017
  1. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    I had 3 rounds where i could not see cards or play game att the end .. with stakes 150 € , 1100€ and 775€

    App frozed.

    Should i get money back ?

    Cs sayed : every result is knowed. But it isnt in three card poker. I call it and pay another stake..

    It says: betsson app do not respond. If i have waited allready 1 minute it is same what i do. Game has goed allready. :what:

    Before this game worked fine. In mobile site also it is very slow. And i checked my connection in mobile. Download 50 Mbbs and Download 5 Mbbs

    Evolution/ Betsson app: Screenshot_20170917-024012.jpg,Sep 17, 2017 Evolution/ Betsson app: Screenshot_20170917-024005.jpg,Sep 17, 2017 :mad:
     
  2. Sep 17, 2017
  3. benmooe

    benmooe Experienced Member webby PABnononaccred MM webmeister

    Occupation:
    Social Media Consultant
    Location:
    England.
    I had a problem like this last night on 32red. Report it to support and they can cross check with Evolution to see what the fault was. I'm still waiting on a resolution but it can take time apparently.
     
  4. Sep 17, 2017
  5. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland

    Yes. It will go to cross check now.

    In my case i dont know was it the app or evolution connection. But something crashed app 3 times and i losed money without see or call nothing.. Same that i would put 2k in my trashcan :D
     
  6. Sep 27, 2017
  7. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    Uptade

    It happened me 4 times. Total lost from those was 2625€.

    And of course Evolution response: player auto-folded we dint have any problems..........:mad:

    But just my account manager from Betsson informed me that, 2625€ have been comed back to my account. :thumbsup::D



     
  8. Sep 27, 2017
  9. benmooe

    benmooe Experienced Member webby PABnononaccred MM webmeister

    Occupation:
    Social Media Consultant
    Location:
    England.
    Yay, I'm glad you had a resolution!

    They checked my hands and i got 19's against a dealer 20 twice so basic strategy would have meant i would have lost if i played anyway. Ah well. I'm glad they were open to helping if the basic strategy would have failed.
     

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