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Discussion in 'Online Casino and Poker Complaints - old section' started by dna, Dec 8, 2005.

    Dec 8, 2005
  1. dna

    dna Dormant account

    Occupation:
    student
    Location:
    France
    I have played about 2 months in www mysportsbook.com.
    This casino has a regular 10% bonus on all Thurday with Neteller, so I applied for nearly 10 times, the single maximum bonus is 100 dollars so that is about 1000 dollars. And the wagering requirement is 22 times the bonus. For all the bonus I have met the wagering requirement except the final two times.
    In fact, the final three i have deposited 3000 dollars into my account, and i lost about 800 dollars and received 300 bonus, so i have a balance of 2500.
    After i checked my wagering requirement status and found that I have not met the last 200 dollars bonus requirement, I made a withdraw of 2300 and left the 200 bonus still in my account.
    But, I only received about 1500 dollars.
    Here is the last e-mail i received from the casino.

    "Dear xxx,

    I have contacted our withdrawals department regarding the amount sent
    to you
    in your previous withdrawal. Although you requested that $2372.00 be
    sent, we
    had to remove $904.65 in unearned bonuses. As such the amount to be
    sent was
    $1467.35. This amount was combined with your other withdrawal for
    $61.65, and
    a total of $1529.00 was sent to your Neteller account, the amount that
    you
    have received.

    As such there is no discrepancy in the withdrawal you received.

    If you have any further queries, please do not hesitate to contact us
    here.

    Kind Regards
    Nick
    --
    MySportsbook.com Support"

    I don't think there is any unearned bonus! My user name in this casino is : 9626204, I hope that someone can help me.
    My e-mail is: This email is not visible to you.

    Thanks a lot.
     
  2. Dec 8, 2005
  3. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    I can help you by telling you to take off your account number and email address from your post ... unless you just want to be spammed.
     
  4. Dec 10, 2005
  5. dna

    dna Dormant account

    Occupation:
    student
    Location:
    France
    thank you Macgyver.

    Nobody can give some useful suggestions?
     
  6. Dec 10, 2005
  7. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    I can, but it'll be a long, hard road in my opinion. In the first place, you're posting in the wrong forum - this is casinos, and the organisation in question is one of the infamous "Sportingbet" sports book licensees. I recently had an identical experience to you, and was paid. However, the book you played at is less regarded than mine, and Sportingbet licensees have a long history of pulling stunts like these on players.

    You need to contact people with pull with the sports books. Bill Dozer, when he's not getting beaten up in Costa Rica by the Bet Royal thugs, is the number one man. Contact details:

    You must register/login in order to see the link.

    Equally, Offshore Wire has reported progress with Sportingbet screw jobs in recent times, so you could give them a go:

    You must register/login in order to see the link.

    I see no harm in posting details of your complaint in both forums if you want to, as long as it's factual and without heat.

    Also, Sportingbet, spectacularly unbelievably, are a listed company on the UK stock exchange. If it comes to it and is worth it to you, you might consider legal action against them. If they find themselves getting sued, I think they would pay up sharpish - this has already happened as I recall. I contemplated this course myself, but it was unnecessary as it turned out, and would probably have been prohibitively expensive anyway.
     
    1 person likes this.
  8. Dec 10, 2005
  9. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Occupation:
    Casino apologist
    Location:
    England
    Spot the absolute similarity - same CSR even:

    Happily, the "we will not be crediting back..." sentence proved to be incorrect. :)

    Although these emails ostensibly come from the individual licensee, it's actually centralised Sportingbet support that send them. This is why my case was resolved - the BetUSA manager simply overrode his lords and masters at Sportingbet.
     
    Last edited: Dec 10, 2005
  10. Dec 10, 2005
  11. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    they do seem to behave extremely badly for a listed company.

    i'm not sure if gambling debts can be enforced under uk law anywya....
     

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