Everymatrix Social Responsibility Form

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
Just checked my emails and found this from Fantasino:

Dear ................,

EveryMatrix, as the license holder, is committed to ensuring that you enjoy your gambling experience on Fantasino, whilst at the same time remaining fully aware of the social and financial harms associated with problem gambling.

As part of our commitment to social responsibility, EveryMatrix have introduced processes aiming to provide you a better and safer gaming experience. We are performing reviews on our customers’ gambling activity for signs that might indicate problem gambling.

Upon assessing your activity, we have found that there are certain behaviors or signs that might indicate potential problem gambling. We kindly ask you to complete the below from as truthfully and accurately as possible.

'button for form'

The form will be reviewed by our Responsible Gambling Team who will get back to you with the results of the assessment, as soon as possible.

Best regards,
EveryMatrix Support

I thought I would log in as not logged in since i can remember - seriously must be a few months and never used their site loads anyway.

I am desperate to know what kind of behaviours or signs i have shown that might indicate problem gambling so tried to log in so i could grab my stats but my account is blocked.

Funny thing is I have no problem gambling, I am the most non gambling gambling man you will ever meet and it holds me in good stead. Gambling has changed my life for the better. It has afforded me a better lifestyle and a chance to get ahead. The only problem I seem to have are certain casinos.

I might fill out their form just for a giggle but I wonder how far this could go in terms of restricting my gameplay.

Has anybody else had this?

Edit: I have removed the link as I am not sure if i will get in trouble. Thing is cant seem to do right for doing wrong with these clowns.

2nd Edit: As far as I am aware I am in credit with them and have drawn more than deposited but cant log in to check. Reckon my lifetime deposits must be around £300 with them.
 
Last edited:

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Just checked my emails and found this from Fantasino:

Dear ................,

EveryMatrix, as the license holder, is committed to ensuring that you enjoy your gambling experience on Fantasino, whilst at the same time remaining fully aware of the social and financial harms associated with problem gambling.

As part of our commitment to social responsibility, EveryMatrix have introduced processes aiming to provide you a better and safer gaming experience. We are performing reviews on our customers’ gambling activity for signs that might indicate problem gambling.

Upon assessing your activity, we have found that there are certain behaviors or signs that might indicate potential problem gambling. We kindly ask you to complete the below from as truthfully and accurately as possible.

'button for form'

The form will be reviewed by our Responsible Gambling Team who will get back to you with the results of the assessment, as soon as possible.

Best regards,
EveryMatrix Support

I thought I would log in as not logged in since i can remember - seriously must be a few months and never used their site loads anyway.

I am desperate to know what kind of behaviours or signs i have shown that might indicate problem gambling so tried to log in so i could grab my stats but my account is blocked.

Funny thing is I have no problem gambling, I am the most non gambling gambling man you will ever meet and it holds me in good stead. Gambling has changed my life for the better. It has afforded me a better lifestyle and a chance to get ahead. The only problem I seem to have are certain casinos.

I might fill out their form just for a giggle but I wonder how far this could go in terms of restricting my gameplay.

Has anybody else had this?

Edit: I have removed the link as I am not sure if i will get in trouble. Thing is cant seem to do wrong for doing right with these clowns.
Lol... I had this today on behalf of Jetbull, where I haven't played for 5 or more years IIRC. I made 2 or 3 deposits there and closed the account as I don't like EM after the EMSEB nonsense and refused to play at their casinos ever again. How the hell that led to "Upon assessing your activity, we have found that there are certain behaviors or signs that might indicate potential problem gambling." I haven't a bloody clue!
 

cncas2123

Meister Member
Joined
May 23, 2015
Location
Belfast
Had the same today from Jetbull, obviously EM see this as a way of persuading the UKGC that they really do care about Responsible Gambling and they deserve to have their license unsuspended...... bolting horses and stable doors come to mind.
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
I never even did deposit and got that mail. Guess they really try to cover their ass. Nothing better then owning up the responsibility, aslong as they keep doing it. But untill someone actually high rolling there active comes and say they get the mail etc, it looks like they send it to customers they can afford to loose.
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
I never even did deposit and got that mail. Guess they really try to cover their ass. Nothing better then owning up the responsibility, aslong as they keep doing it. But untill someone actually high rolling there active comes and say they get the mail etc, it looks like they send it to customers they can afford to loose.

Now ive stopped fuming at being called a problem gambler, I agree and wonder how much of this has been forced on them following recent events
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
What a joke! They still aren't as bad as the big boys, William Hill. The UKGC seem to be hitting easy targets as opposed to the really big offenders who are getting away with murder.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
So after a slip on the wrist from the UKGC, they now go into overdrive pretending to care but it is only for UK players, which is maybe 10 - 20% of their player base.

No such email has been sent to those outside the jurisdiction of the UKGC. The selective "caring for you" alone shows that they don't give a toss about problem gambling. :rolleyes:

I wonder how they switch constantly between "caring" and "not caring" in customer support, risk assessment and security departments! :rolleyes:
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Think its more a case of poor admin and poorly worded documentation (their letter writers / form writers)

Obviously management care so much, they very carefully proof read this request before allowing their admin to send it out :rolleyes:
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Nice approach to "review" all accounts now at once after failing to do not much for detecting gambling problems, now shit hit the fan, decide to send questionnaire to most of UK players, based on this thread, not much filtering accounts where actually could be seen some RG signs...

As it seems that players with almost non existing activity in lifetime and really nothing for long time, don't really explain that they now see some RG signs. If there are some bit crazy deposit day two years ago, is it right time to react to it now.

Asking some "RG questions" from players like many probably ´have seen some self tests etc.. is one way tool to spread awareness about gambling problems and maybe get some players realize that they might have problem, but would be interesting to see how extensive review will be based on all accounts if they receive few thousands of these replies a day... Many problem gamblers don't admit they have a problem but in very late stage when there is really no other option, i think they can't base these reviews what players are answering but really go through all account history to find some worriying patterns, go through chat contacts where playes are asking bonuses or giving RG signs etc... will be hell lot of work to do if done proberly or if just taking players word without checking anything else, then quite easy but not really efficient.
 

kou187

Senior Member
MM
Joined
May 19, 2013
Location
A Ham Sandwich Wrapper
I also got the same email, mine was relating to Fantasino were i have only deposited 2 - 3 times max. And cashed out more then i have deposited. So im not responding to the email. They can take there survey and shove it.
 

News Hound

Casinomeister News
Staff member
CAG
MM
Joined
Feb 15, 2019

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Hope that at the time they try to get their license back and explain their new actions to prevent problem gambling, UKGC is also aware about this mass spamming to whole player base to fill in questionnaire, most probably it's not something they will find to be very effective. "We asked from all our customers if they do have problems with gambling and took some action with all who replied yes".

No idea how big their player base is, but to complete decent review for all players who reply to that questionnaire is hell lot of work and it can't be much more than rubber stamp yes or no, don't believe a second that all these accounts will be properly reviewed, if they would have any means to do that, it could have done already and send these questions to players they think are raising some concerns.

It's been raised by UKGC long time ago and in many cases where they have fined operators that spamming one same email template to all who trigger any sign of RG can't be categorized very good interaction to prevent and spot players with possible problems when you just keep spamming same email about limits, self tests, timeouts etc... But bit more personal approach and review would be needed, otherwise it would be very easy to comply with social responsibilities if sending same email for all every single time player make deposit and then afterwards tell that we have informed player about responsible gaming limits etc... 96 times this month only.
 

cncas2123

Meister Member
Joined
May 23, 2015
Location
Belfast
So what would happen if everyone who got the form sent it back with all the answers they don’t want to see?? If I remember correctly the email states that there are behaviours that could indicate problem gambling, are the UKGC going to ask why EM didnt take action at the time and give them an absolutely massive fine?
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
So what would happen if everyone who got the form sent it back with all the answers they don’t want to see?? If I remember correctly the email states that there are behaviours that could indicate problem gambling, are the UKGC going to ask why EM didnt take action at the time and give them an absolutely massive fine?

In most cases problem gambling is obvious. Massive deposits over periods of time, people playing 10+ hours a day. There are dead giveaways constantly
 

dealer wins

Meister Member
Joined
Oct 25, 2006
Location
London the sh$thole
Guess it wont be long before being stopped at the supermarket checkout and given a lifestyle and health questionnaire before being allowed to checkout if you have more than 1 bottle of booze or several chocolate bars in your basket, the way this crazy country is going.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Also had the same amusing email. Made one deposit at jetbull maybe three years back.
Realised they where shite and never returned, how they are concerned about me is touching however.
Anyway of a list of every matrix casinos btw?
 
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