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Resolved Everest poker security check

Discussion in 'Poker Complaints' started by acornoil, Aug 13, 2008.

    Aug 13, 2008
  1. acornoil

    acornoil Dormant account

    Occupation:
    Teacher
    Location:
    China
    Hi,

    I have been playing at Everest poker for about a year and decided to cash out recently. They asked me to do some security checks and I sent them the documents they wanted and answered their questions. Now they have stopped replying to my emails.

    Can you help me get a response from them please?
     
  2. Aug 13, 2008
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Everest is on our Accredited Poker list so we should be able to get someone to look at this for you pretty quickly. My suggestion would be to Pitch-A-Bitch asap.

    Months later: someone actually gave me negative Reputation for this post!:

    Good point, my bad, thanks for pointing that out, but an email would have sufficed doncha think?
     
    Last edited: Dec 8, 2008
  4. Aug 13, 2008
  5. acornoil

    acornoil Dormant account

    Occupation:
    Teacher
    Location:
    China
    Problem solved

    I sent a PM to EverestGamingCS and got a response from Everest very soon afterwards. It seems to be all sorted out now. I am very impressed with this site, Thanks.
     
  6. Aug 13, 2008
  7. EverestGamingCS

    EverestGamingCS Dormant account

    Occupation:
    CS Manager
    Location:
    Montreal
    Security

    Dear acornoil,

    We at Everest take security and player safety very seriously. It is of utmost importance to provide all our players with a safe and secure gaming environment.

    The account in question was put on hold because it is registered to an address that differs from the county logged in for play.

    Since we've received and reviewed the necessary documentation, the account has been released and our Customer Service team has contacted you directly to resolve the issue.

    Please accept our sincere apology for the inconvenience this wait may have caused you.

    Regards
    EGCS
     

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