Resolved Everest poker security check

acornoil

Dormant account
Joined
Aug 13, 2008
Location
China
Hi,

I have been playing at Everest poker for about a year and decided to cash out recently. They asked me to do some security checks and I sent them the documents they wanted and answered their questions. Now they have stopped replying to my emails.

Can you help me get a response from them please?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Everest is on our Accredited Poker list so we should be able to get someone to look at this for you pretty quickly. My suggestion would be to Pitch-A-Bitch asap.

Months later: someone actually gave me negative Reputation for this post!:

too quick on the PAB trigger/PM to casino rep was enough

Good point, my bad, thanks for pointing that out, but an email would have sufficed doncha think?
 
Last edited:

acornoil

Dormant account
Joined
Aug 13, 2008
Location
China
Problem solved

I sent a PM to EverestGamingCS and got a response from Everest very soon afterwards. It seems to be all sorted out now. I am very impressed with this site, Thanks.
 

EverestGamingCS

Dormant account
Joined
Jul 22, 2008
Location
Montreal
Security

Dear acornoil,

We at Everest take security and player safety very seriously. It is of utmost importance to provide all our players with a safe and secure gaming environment.

The account in question was put on hold because it is registered to an address that differs from the county logged in for play.

Since we've received and reviewed the necessary documentation, the account has been released and our Customer Service team has contacted you directly to resolve the issue.

Please accept our sincere apology for the inconvenience this wait may have caused you.

Regards
EGCS
 
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