Resolved Everest POKER bounce check

aznxchau

Dormant account
Joined
Nov 19, 2008
Location
toronto
hi i am from toronto canada i cashed my everest poker check at moneymart and they called me today and said the check bounce and now i have to pay 40$ fee and i emailed everest and no response at all no phone number no way to contact them what should i do guys they wont reply to any of my emails.
 

aznxchau

Dormant account
Joined
Nov 19, 2008
Location
toronto
they just msged me guys this is what i got


Dear chau ,

Thank you for your inquiry.
We apologize for the wait before we got back to your numerous inquiries.
Rest assured we will resolve this issue in the most timely manner for
you to continue playing.

What we're going to do is forward your case to our payment managers,
where they will void the check in question and reprocess the funds as
real money chips back to your player account. From that point, we
recommend that you cashout using either Moneybookers or Click2Pay.
E-Wallets are a more efficient and speedy method in receiving your
cashouts and deposits.

Please stand by for our check voiding confirmation; this may take a
number of days to void, so we will ask for your patience. Again, we
reiterate that your case will be resolve and your funds recovered.


Kind regards,
Gwen from the Customer Care Team







just like that i bet they will take at least 1 month to be ready its just ricdalous no reimbursement or nothing just sorry that it???
 

aznxchau

Dormant account
Joined
Nov 19, 2008
Location
toronto
guys they finnaly resolved it but i still dont like it they sent all the money back to my account n told me to cash out within a differnt way but what about the BOUNCE CHECK FEE???? i paid 40$ and just that it take back all ur money ???
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Glad to hear they paid you but it certainly doesn't sound fair that they've stuck you with he bounce fee and nothing to compensate for it.

You might want to consider our Pitch-A-Bitch service as a means to reclaim that bounce fee. See the new Pitch-A-Bitch FAQ for info on how it works, what you need to do, etc.
 

jerrylee

Dormant account
Joined
Oct 12, 2006
Location
Playa del Vaquero (I wish)
Glad to hear they paid you but it certainly doesn't sound fair that they've stuck you with he bounce fee and nothing to compensate for it.

You might want to consider our Pitch-A-Bitch service as a means to reclaim that bounce fee. See the new Pitch-A-Bitch FAQ for info on how it works, what you need to do, etc.

Not sure if aznxchau has PAB'ed yet, but before doing that how about contacting the Customer Care Team about the check bounce fee (can you get a receipt from Moneymart showing this fee?) or the Everest rep here ?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... how about contacting ... the Everest rep here ?
Yes, as I had suggested further up the thread:
Please raise this issue with the casino rep, EverestGamingCS, ASAP.

And no, no PAB has been filed.
 
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