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Resolved Everest POKER bounce check

Discussion in 'Poker Complaints' started by aznxchau, Nov 19, 2008.

    Nov 19, 2008
  1. aznxchau

    aznxchau Dormant account

    Occupation:
    labour
    Location:
    toronto
    hi i am from toronto canada i cashed my everest poker check at moneymart and they called me today and said the check bounce and now i have to pay 40$ fee and i emailed everest and no response at all no phone number no way to contact them what should i do guys they wont reply to any of my emails.
     
  2. Nov 19, 2008
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Please raise this issue with the casino rep, EverestGamingCS, ASAP.

    If that doesn't work out for you let us know.
     
  4. Nov 19, 2008
  5. aznxchau

    aznxchau Dormant account

    Occupation:
    labour
    Location:
    toronto
    they just msged me guys this is what i got


    Dear chau ,

    Thank you for your inquiry.
    We apologize for the wait before we got back to your numerous inquiries.
    Rest assured we will resolve this issue in the most timely manner for
    you to continue playing.

    What we're going to do is forward your case to our payment managers,
    where they will void the check in question and reprocess the funds as
    real money chips back to your player account. From that point, we
    recommend that you cashout using either Moneybookers or Click2Pay.
    E-Wallets are a more efficient and speedy method in receiving your
    cashouts and deposits.

    Please stand by for our check voiding confirmation; this may take a
    number of days to void, so we will ask for your patience. Again, we
    reiterate that your case will be resolve and your funds recovered.


    Kind regards,
    Gwen from the Customer Care Team







    just like that i bet they will take at least 1 month to be ready its just ricdalous no reimbursement or nothing just sorry that it???
     
  6. Nov 20, 2008
  7. aznxchau

    aznxchau Dormant account

    Occupation:
    labour
    Location:
    toronto
    guys they finnaly resolved it but i still dont like it they sent all the money back to my account n told me to cash out within a differnt way but what about the BOUNCE CHECK FEE???? i paid 40$ and just that it take back all ur money ???
     
  8. Nov 20, 2008
  9. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Glad to hear they paid you but it certainly doesn't sound fair that they've stuck you with he bounce fee and nothing to compensate for it.

    You might want to consider our Pitch-A-Bitch service as a means to reclaim that bounce fee. See the new Pitch-A-Bitch FAQ for info on how it works, what you need to do, etc.
     
  10. Nov 23, 2008
  11. jerrylee

    jerrylee Dormant account

    Occupation:
    policymaker
    Location:
    Playa del Vaquero (I wish)
    Not sure if aznxchau has PAB'ed yet, but before doing that how about contacting the Customer Care Team about the check bounce fee (can you get a receipt from Moneymart showing this fee?) or the Everest rep here ?
     
  12. Nov 24, 2008
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Yes, as I had suggested further up the thread:
    And no, no PAB has been filed.
     
  14. Nov 24, 2008
  15. jerrylee

    jerrylee Dormant account

    Occupation:
    policymaker
    Location:
    Playa del Vaquero (I wish)
    oops. Glad to see this issue resolved. Everest Gaming is accredited, after all.
     

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