Resolved Everest casino manipulate results & don't pay

[praytech]

Whatever you do, AVOID Everest Casino. They are the biggest rip off artists in the business, and should be proscecuted.

I deposited $2,500 in total, and no wins at all... not even small ones along the way. I was about to give up, so I emailed them (no readily available support) and told them to close the account, whereby they told me not to give up, and that they are really confident that my luck will change.

I deposited another $200, and won big straight away (funny, that)... so I went to cash out, and guess what? They closed the account! No reason given, no further communications, just bang! account closed!

I have played at many online casinos, and thought that sometimes I was hard done by, but these guys take the cake. As far as I am concerned, this is straight out theft. I am so wild, I am going to find out exactly who these people are, and track them down. I am hoping my credit card company helps, as i want these guys to pay for what they have done.

So, if you want an outright rip off, not even a thinly disguised one, then play at Everest.

 

[maxd]

Since Everest Casino is one of our Accredited sites you should Pitch-A-Bitch if you think you've got a legitimate beef.

I'll let the casino representative know about your post, though it's not immediately clear to me what they could do for you.

If you'd like to contact the rep directly go here: [profile]EverestGamingCS[/profile]

 

[winbig]

Whatever you do, AVOID Everest Casino. They are the biggest rip off artists in the business, and should be proscecuted.

I deposited $2,500 in total, and no wins at all... not even small ones along the way. I was about to give up, so I emailed them (no readily available support) and told them to close the account, whereby they told me not to give up, and that they are really confident that my luck will change.

I deposited another $200, and won big straight away (funny, that)... so I went to cash out, and guess what? They closed the account! No reason given, no further communications, just bang! account closed!

I have played at many online casinos, and thought that sometimes I was hard done by, but these guys take the cake. As far as I am concerned, this is straight out theft. I am so wild, I am going to find out exactly who these people are, and track them down. I am hoping my credit card company helps, as i want these guys to pay for what they have done.

So, if you want an outright rip off, not even a thinly disguised one, then play at Everest.

That definitely sounds fishy to me...but due to recent events, I'm waiting to reserve judgement on the outcome of the PAB

 

[praytech]

PAB? Do I need to post this again there, or can casinomeister just take this post and apply it to there?

 

[maxd]

PAB? Do I need to post this again there, or can casinomeister just take this post and apply it to there?

No, sorry, you need to go to the Pitch-A-Bitch page, read the instructions, fill out the form and submit it. Please don't omit any of the requested details or it will delay the processing of your submission. Also please note that simply referring back to this forum post is not the way to go: the casino people want to see the details presented to them, not some reference to the message boards.

Once I've read it over and everything looks good I'll take it from there. When there are any (meaningful) developments I'll let you know via email.

Looking forward to seeing your PAB.

Regards,
Max.

 

[praytech]

I get what you are saying, but as I said, I will deal with this personally... no one rips me off, no one. These rogue casinos (and I find it funny that the word Accredited is used in connection with these ripoff artists) think that they can rip people off with impugnity, but every now and then, they will come across someone that they should NOT rip off.

 

[maxd]

... no one rips me off, no one

Tough talk, I hope you've got the means to make it so, but do as you wish. However, if you're not going to PAB then your forum posts ring pretty hollow: slagging them in public should be your last resort.

PS. The PAB is free you know: no charges, ever, no exceptions. Unless of course you file a false claim or represent yourself fraudulently, in which case we'll happily crucify you.

 

[praytech]

Slagging them off in public? Listen, I got ripped off. How would YOU react if someone ripped you off? Write a stern letter? What they have done is, in a nutshell, fraud. It's theft by deception, and just because you say they are a casinomeister 'accredited' casino doesn't mean that they are good, ethical people. And what is this accreditation anyway? Is accreditation on this site connected to advertising?

I am happy to provide casinomeister with detailed circumstances and evidence, but I will NOT post my information in a public forum. I will provide it to casinomeister and the rep.

As for your statement about tough talk, yes, I do believe I have the means. With an annual online spend of $110k per annum and growing, I am going to protect it as much as humanly possible.

Anyway, you seem to be confused - I am not the one doing the ripping off, and you do not work for Everest Casino, I presume, so I struggle to see why you are being difficult. I was the person wronged here, not the other way around.

You can maybe explain to me why people should NOT be warned about rip-offs... Or is there a policy to just let people make their own mistakes? And finally, this section of the forum is called 'Casino Complaints - Non-bonus Issues'... why would you have a section called this if you don't intend for people to post to it? This is a casino complaint - they ripped me off and when I won under dubious circumstances (after they all but promised me I would) then closed the account and did not pay. If THAT is not a casino complaint, I don't know what is.

 

[silcnlayc]

so I emailed them (no readily available support) and told them to close the account,

Could this messege been acted upon by one part of the casino (accounting) and the other part of the casino not knowing you requested closure of the account (customer support)?

This sounds like an oversight on your part to let the casino know NOT to process yyour request on closing your account. If this is indeed the case, then I see nothing that the casino did wrong. It followed your first request and you did not follow up on your first with a second asking them NOT to close the account.

Just me view of the issue...

 

[maxd]

How would YOU react if someone ripped you off? Write a stern letter?

In a word, yes! That's the beginning of the process: giving them a chance to put it right. Assuming that fails the next step should be a Pitch-A-Bitch, which is private between you, us admin staff here at Casinomeister.com, and the casino representatives. If that process runs it's course and you are still dissatisfied then, finally, the forums are your last shot.

... just because you say they are a casinomeister 'accredited' casino doesn't mean that they are good, ethical people. ... Is accreditation on this site connected to advertising?

It is supposed to mean they're good and ethical! If they aren't, that is they are failing to stick to the terms of the Accreditation then they'll be pulled from the list. And no, Accreditation is not tied to advertising: some Accredited casinos advertise here and some advertisers are Accredited but one does not necessarily imply the other and they're certainly not tied to one another.

Actually I'm beginning to wonder if you've bothered to read the Accredited Casino page at all. If you had then a question like "And what is this accreditation anyway?" doesn't make a lot of sense.

I am happy to provide casinomeister with detailed circumstances and evidence, but I will NOT post my information in a public forum. I will provide it to casinomeister and the rep.

Have you bothered to read the Pitch-A-Bitch page? Because what you're describing is pretty much exactly what the PAB process is! It's not public, it is private; it's not done here in the public forums, and it is between you, us and the casino representatives. I'm not sure what part of this process has you spooked.

As for your statement about tough talk, yes, I do believe I have the means.

I admire your pluck but I think you'll find that waving your tax return at the casino people isn't going to cause quite the rush towards justice that you are hoping it will.

Anyway, you seem to be confused - I am not the one doing the ripping off ... I was the person wronged here, not the other way around.

No offense, but from the statements you have made I think you are the confused party here. The Pitch-A-Bitch process is Casinomeister's way to help players in exactly your circumstances. The fact that the casino is Accredited here means, as you would see from the Accreditation page, that they must respond directly and promptly or risk being pulled from the Accredited list. 90% of the time problems with Accredited casinos can be solved via the PAB process within a day or two, often within hours.

In other words if you had PAB'd as I suggested your problem might well be solved by now. Instead you're reading this. Shrug, your choice I guess ... but you need to know that doing it this way draws a lot of suspicion about your intentions (see below).

You can maybe explain to me why people should NOT be warned about rip-offs...

Obviously they should, but you may well not have as clear a picture of the problem as you seem to think you do and since you're obviously upset about this you may not be the person to decide that a "rip-off" is actually what's happening here.

It could be that there's a misunderstanding, or a communication problem, or any of a number of other things that can snafu things up between a casino and a player. That's why the processes like the PAB are there: to focus attention -- my attention and the casino representatives -- directly on the player's issue as promptly as possible.

And finally, this section of the forum is called 'Casino Complaints - Non-bonus Issues'... why would you have a section called this if you don't intend for people to post to it?

Obviously that's what it's here for, but I'm trying to explain to you that there are other processes to go through before hanging your dirty laundry out in the forums, which you say you don't want to do ... but have kind of done anyway. I've also been trying to explain that there are more effective ways to solve the problem than trying to tough it out on your own.

In a nutshell when there is a problem between a player and a casino we can usually get the right attention focused on the problem a lot sooner and a lot more effectively than the player can alone, and certainly faster and better than a shot-gun effect like a forum posting. As with almost all business people casinos generally prefer to settle disputes quietly, so as not to trouble the other customers. That's why the PAB process is generally the preferred approach after you've written your stern letter to the casino and failed to receive the resolution you expected.

If you still have doubts about this follow the "Past PABs" link in my signature. There you'll see the thousands of cases we've handled over the years. This is nothing new, it's part of what makes Casinomeister the unique player resource that it is. Why would you believe in us enough to post here and yet doubt the PAB process, now that you know what it is, how it works, and how successful it's been?

In our experience if a player understands the options available to them but prefers to duke it out with the casino on the forums then there's usually something fishy about their complaint in the first place. Often they're trying to use the publicness of the forums to bully the casino into giving them something they probably don't deserve, or at least don't think they'd get if the problem was handled offline by the people who's job it is to deal with these things and get them settled. (I stress that such conclusions are drawn when the player shows reluctance to PAB, not as a general practice.)

So, I repeat, I welcome your PAB, after you've written the stern letter of course.

Regards,
Max Drayman
Casinomeister.com, Player Grievance Manager

 

[suzecat]

Whatever you do, AVOID Everest Casino. They are the biggest rip off artists in the business, and should be proscecuted.

I deposited $2,500 in total, and no wins at all... not even small ones along the way. I was about to give up, so I emailed them (no readily available support) and told them to close the account, whereby they told me not to give up, and that they are really confident that my luck will change.

I deposited another $200, and won big straight away (funny, that)... so I went to cash out, and guess what? They closed the account! No reason given, no further communications, just bang! account closed!

I have played at many online casinos, and thought that sometimes I was hard done by, but these guys take the cake. As far as I am concerned, this is straight out theft. I am so wild, I am going to find out exactly who these people are, and track them down. I am hoping my credit card company helps, as i want these guys to pay for what they have done.

So, if you want an outright rip off, not even a thinly disguised one, then play at Everest.

Praytech................you poor soul. If it's not one casino (King Solomons) then it's another (Everest). Sure hope this one turns out as well as the KS one did.

FWIW................maxd is your friend. I realize that posts may get aggressive in the heat of the moment. Maybe a few minutes of counting to ten before you reply would be a wise action.

 

[praytech]

Well, i doubt that they closed the account on the basis of my email, as they accepted further deposits a few days AFTER I sent that email, and ONLY closed it once I had made a cashout. THAT is suspicious! I doubt very much that they would have closed the account had I LOST a further $2500.

And Suze, yes, KS problem was resolved nicely, and I admit it was partly my misunderstanding of what they had said, but at least KS actually replied and attempted to resolve the issue, which is more than Everest, who have made NO attempt at all to fix the problem.

In fact, if I felt that Everest were even LOOKING like fixing the problem I probably would have said to stay tuned, or that there would be more info coming, but they just closed the account without notice, with a pending cashout. There has been NO communication received from them since then.

As for accreditation, no, Max, I did NOT read the section on accreditation, same as I did NOT read the section on CM Poker, or Webcast, or many other features of this forum. My understanding is that there is NO official accreditation for online casinos and if there was, it would be from a government or specialist body, not a site like this.

As for Tax returns, Max, that's not the way I intended to handle it. I'm a bit more hands-on myself. If someone physically came and took money from me, I would physically take it back. I see no difference here. It's a bit naive to think that everyone who has money stolen is just going to lay down and play doggo. And to think that someone can't or won't be prepared to track down the company that owns the casino, book a flight, turn up on their doorstep and demand the money back.

But, maybe these posts here might put enough pressure to bear on the casino to do the right thing. I'm not going to hide what I am doing - this is pressure, and if a casino does NOT do the right thing, then there SHOULD be pressure put on them to do the right thing. I would be certain that that was one of the reasons this site came into being.

 

[praytech]

Praytech................you poor soul. If it's not one casino (King Solomons) then it's another (Everest). Sure hope this one turns out as well as the KS one did.

FWIW................maxd is your friend. I realize that posts may get aggressive in the heat of the moment. Maybe a few minutes of counting to ten before you reply would be a wise action.

Yeah, but that's two casinos out of about 20 that I have played at, over the past few years, so it's not too bad I guess. That doesn't make it right, but it means that I have chosen my casinos with care 18 times out of 20. And KS did the right thing after all, so that makes it one bad casino in 20.... which was probably going to happen sooner or later. I'm just glad that I hadn't deposited tens or hundreds of thousands at Everest before getting burnt.

 

[maxd]

As for accreditation, no, Max, I did NOT read the section on accreditation ....

Well, if you had some of your questions, and perhaps your concerns, would have been answered. At the very least you would have known that with an Accredited casino you have a very definite path of recourse and dumping it onto the forums ain't it. I understand the moral ground you've staked out on this but you need to know, or will learn the hard way, that casinos generally don't like to learn about player issues by seeing themselves getting slagged off in the forums. They become much less agreeable than you might want them to be.

For instance with Accredited casinos in particular we've established a relationship with their representatives and both parties rightly assume that that's the channel through which players can bring up their issues. By going it alone on the forums you are (a) ignoring the channels already established and are therefore basically barking up the wrong tree, and (b) running the considerable risk of being taken as a troll who's just here to raise hell and isn't actually interested in seeing their problem resolved at all.

So, is Casinomeister Accreditation "official"? No, as you say, there is no such thing. But our Accreditation does have the considerable weight of both Bryan's extensive personal experience in the business (second to very, very few people) and our widely-known deterants: the Casinomeister Warnings and our blacklist, the Rogue Pit.

You are to be forgiven, at least temporarily, if you suspect at first that I'm just blowing smoke up your arse over the services offered here. There is a lot of history that newbies are seldom privy to and so it's hard, at first, to know what is for real and what's just hype.

This is why I suggested you read a little and absorb what it is that you're looking at here. Casinomeister is the #1 site for some very good reasons: between the Past PABs, the I-Gaming Forum Reps list, the Rogue Pit listing and the forums you have more than enough proof that there are services here that are unique and that you ignore at your own loss.

It's a bit naive to think that everyone who has money stolen is just going to lay down and play doggo. And to think that someone can't or won't be prepared to track down the company that owns the casino, book a flight, turn up on their doorstep and demand the money back.

I'm sorry, you've lost me, I have no idea what the reference to "play doggo" is supposed to mean. As to "turning up on their doorstep" I'd say you've got a funny, and a risky way of doing things. Most folks would simply have you escorted off the premises, if you even got that far. Others, and I am thinking of the Kanawake folks here, have been known to make things a whole lot worse for people who attempt such things.

And why would you do that? Between Bryan and I you're got two of the most experienced folks in the business, both 10+ year veterans, offering to assist you for free and you're telling us there's nothing we can do for you? Well sir, that's pretty impressive in and of itself!

I'm not going to hide what I am doing - this is pressure, and if a casino does NOT do the right thing, then there SHOULD be pressure put on them to do the right thing.

No one is suggesting that you hide anything. What I have been trying to tell you is that there are channels through which these things can be resolved, especially for Accredited casinos. I've also been trying to show you that most casinos don't take kindly to being slagged off in public by someone who refuses to go through the channels they have established in order to deal with player issues. In case it's not obvious we are one of those channels for all the reasons I've already referenced. PABs are not hidden, they're are resolved privately: in the end they're all reported via the Past PABs lists which is quite public.

I get the distinct sense that you fancy yourself as a maverick who's got brass balls and a "get it done" attitude. More power to you, but I'd suggest you ask yourself just once if you aren't being a belligerent schmuck in the process: that John Wayne attitude works a lot better in the movies than it does in real life. And when it comes to the internet John Wayne is just a picture on mouse pad, on a good day.

 

[KasinoKing]

Max; in the light of everything you've said, may I suggest you change the red bit of the thread title from "Roguish" to "Casino Complaint"? (Innocent until proven guilty).

I personally play at one of the Everest group of casinos, and have only ever had a first class experience, seen fair games and had quick, hassle-free cash-outs.
I would be very interested to hear the full details of this case.

KK

 

[maxd]

... in the light of everything you've said, may I suggest you change the red bit of the thread title from "Roguish" to "Casino Complaint"?

I'd thought of that too, but figured I should give the OP the benefit of the doubt for a spell. That done so yes, I'll be changing it.

Later: just in case ahyone was wondering ... no PAB every came through. Ya gotta wonder about that.

 

[trade]

geez!

Well, i doubt that they closed the account on the basis of my email, as they accepted further deposits a few days AFTER I sent that email, and ONLY closed it once I had made a cashout. THAT is suspicious! I doubt very much that they would have closed the account had I LOST a further $2500.

And Suze, yes, KS problem was resolved nicely, and I admit it was partly my misunderstanding of what they had said, but at least KS actually replied and attempted to resolve the issue, which is more than Everest, who have made NO attempt at all to fix the problem.

In fact, if I felt that Everest were even LOOKING like fixing the problem I probably would have said to stay tuned, or that there would be more info coming, but they just closed the account without notice, with a pending cashout. There has been NO communication received from them since then.

As for accreditation, no, Max, I did NOT read the section on accreditation, same as I did NOT read the section on CM Poker, or Webcast, or many other features of this forum. My understanding is that there is NO official accreditation for online casinos and if there was, it would be from a government or specialist body, not a site like this.

As for Tax returns, Max, that's not the way I intended to handle it. I'm a bit more hands-on myself. If someone physically came and took money from me, I would physically take it back. I see no difference here. It's a bit naive to think that everyone who has money stolen is just going to lay down and play doggo. And to think that someone can't or won't be prepared to track down the company that owns the casino, book a flight, turn up on their doorstep and demand the money back.

But, maybe these posts here might put enough pressure to bear on the casino to do the right thing. I'm not going to hide what I am doing - this is pressure, and if a casino does NOT do the right thing, then there SHOULD be pressure put on them to do the right thing. I would be certain that that was one of the reasons this site came into being.

Take a breath man! Consider the possibility that there IS a misunderstanding on the casino's part and this could be easily rectified by the help being offered to you for free by experienced industry professionals! Mistakes happen and the aggressive way that you are dealing with this won't help expedite your case... just like a road rager who gets cut off and tries to get back at the other car only to end up in the ditch. There are better ways to solve problems, get justice and still be "right". Good luck to you. The casino will likely admit they are wrong if you give them the opportunity, through well established protocal. There is no shame in you allowing them to do that if you were wronged.

 

[praytech]

I have been AFK for quite a while travelling, but now I'm back, I can report what has been happening since my last post.

I think you guys (CM) jumped the gun a bit in determining what YOU think may have happened... I have since received a response from the casino, and they have refunded my deposits. Since most people disregarded this post, especially Max (who noted no PAB was forthcoming... sorry, I was abroad and this was the least of my priorities), I doubt they refunded my money due to pressure from CM. I had a card up my sleeve, I played it, and got a result.

Yes, in the end they did the right thing, but it should not have gotten to that stage, and it still cost them less than paying the win. Still, it's a moral victory, and I am happy with that, at least.

Online gamblers should be absolutely aware, though, that there is NEVER a guarantee you will get your money if you win. Some times you will, some times you won't... Just do NOT believe someone who tells you otherwise. Everyone has a motive for what they do or say, so use common sense to decide whether you want to take that risk.

 

[praytech]

By the way, guys, I just love the reduced rep points you have applied in order to protect Everest. Way to protect your income...

 

[elscrabinda]

I have been AFK for quite a while travelling, but now I'm back, I can report what has been happening since my last post.

I think you guys (CM) jumped the gun a bit in determining what YOU think may have happened... I have since received a response from the casino, and they have refunded my deposits. Since most people disregarded this post, especially Max (who noted no PAB was forthcoming... sorry, I was abroad and this was the least of my priorities), I doubt they refunded my money due to pressure from CM. I had a card up my sleeve, I played it, and got a result.

Yes, in the end they did the right thing, but it should not have gotten to that stage, and it still cost them less than paying the win. Still, it's a moral victory, and I am happy with that, at least.

Online gamblers should be absolutely aware, though, that there is NEVER a guarantee you will get your money if you win. Some times you will, some times you won't... Just do NOT believe someone who tells you otherwise. Everyone has a motive for what they do or say, so use common sense to decide whether you want to take that risk.

They refunded your deposits but not your win? And you're happy? Considering your OTT outrage initially which blinded you to any possible ways to resolve your problem, your current behaviour seems a little peculiar. I'm rarely one to side with a casino but something doesn't seem quite right here.

 

[praytech]

My total deposits were not far from my win, so either way, I got pretty close to my money back. I don't really care what you think, to be honest. But hey, thanks for your two cents worth.

BTW, do you hear me praising Everest? pffft... not a chance. Just happy I got most of my money back.

 

[suzecat]

My total deposits were not far from my win, so either way, I got pretty close to my money back. I don't really care what you think, to be honest. But hey, thanks for your two cents worth.

BTW, do you hear me praising Everest? pffft... not a chance. Just happy I got most of my money back.

Praytech, I know you don't care what anyone thinks (you said so), so I will presume (since you say you got more than the deposit in question back) that you charged back all of the deposits you made at Everest.........

 

[praytech]

they refunded them... i thought i said that already. how can you chargeback something you signed documents for? get a life.

 

[suzecat]

Oh, ok, so Everest refunded all of your deposits.......sounds like very "accredited" behavior to me I did not think ANY casino would do that!

Thanks so much for telling me to get a life.........I had been waiting for your permission..........

 

[winbig]

get a life.

no, I think you need to.