dipstick42
Dormant account
- Joined
- Apr 28, 2010
- Location
- Branch, AR
I cashed out a small amount from a free bonus offer at a BetOnSoft casino (Lucky Creek), mostly as a test to see if they had really improved under new management as claimed on another forum. I was pleasantly surprised when the small cashout was apparently processed on 10-26. Then yesterday, I got the following e-mail:
Dear Allen
Hope this email finds you well. We are writing to inform you that there has been a problem with your withdrawal of USD 104.30. We sincerely apologize for this inconvenience. Due to problems with our processors, you will not be able to cash the cheque drawn on "Citibank bank". Should you have received this check already, please kindly discard of it as it has been invalidated and will not clear at your bank. However, you should be recieving another cheque to replace the previous one. Please do try and cash it and IF you encounter any problems, write to our customer care to my attention (Kate Richards)Thank you for your patience and understanding in this matter.
Regards,
Kate Richards.
I was told on another forum that this happens all the time, I should just be grateful they sent me the e-mail, I was playing on free money anyway, etc. and I wrong to be holding this against the casino. (Of course, this was from the person from whose affiliate link I signed up, lol.)
So I was just wondering if anybody else has had a similar experience from a casino with a little better reputation?
Dear Allen
Hope this email finds you well. We are writing to inform you that there has been a problem with your withdrawal of USD 104.30. We sincerely apologize for this inconvenience. Due to problems with our processors, you will not be able to cash the cheque drawn on "Citibank bank". Should you have received this check already, please kindly discard of it as it has been invalidated and will not clear at your bank. However, you should be recieving another cheque to replace the previous one. Please do try and cash it and IF you encounter any problems, write to our customer care to my attention (Kate Richards)Thank you for your patience and understanding in this matter.
Regards,
Kate Richards.
I was told on another forum that this happens all the time, I should just be grateful they sent me the e-mail, I was playing on free money anyway, etc. and I wrong to be holding this against the casino. (Of course, this was from the person from whose affiliate link I signed up, lol.)
So I was just wondering if anybody else has had a similar experience from a casino with a little better reputation?