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europalace 1st experience :(

Discussion in 'Online Casinos' started by Reefer, Jan 12, 2012.

    Jan 12, 2012
  1. Reefer

    Reefer Experienced Member

    hi tonight i took europalace up on there no deposit sighn up offer of 1500 free chips the tnc's were 1500 played through once and anything over 1500 up to £100 after playthrough acheived is credited to your acount once you make your first deposit..
    so i breezed through the 1500 challenge and deposited 20 which also got me a %100 welcome bonus
    so i have my 20 in my acount and i activate both bonuses and am speaking to cs about tncs
    i made one spin on agent blond and won £169
    As soon as the spin come in she change what she said about forfeiting the bonus money


    Erin: Thank you for contacting Support, Erin here, how can I help you?
    Me: hi i just registered 20 pound i was jsut wondering how too get my welcome bonus
    Erin: may I have your account number please
    Me: 1 second
    Erin: Thank you
    Erin: a moment please
    Erin: Thank you, your 100% match is in your account
    Me: whats the playthrough on them
    Me: i have the 100 bonus on there as well
    Me: and is there max bets on them#
    Erin: bonus amount multiplied by 30
    Me: is the whole amount now a bonus amount includint my 20 deposit
    Erin: 20 is cash and 120 is bonus
    Me: can i seperate them
    Erin: what do you mean?
    Me: well it just says 140
    Me: so if i play its jsut bonus
    Me: sorry im new to this
    Me: so i couldnt just withdraw my 20 cash
    Me: or play with just the cash balance
    Erin: minimum withdrawal amount is 50
    Erin: you have 20 cash and 120 bonus
    Erin: you will be able to see this if you move your mouse over the bottom right hand side of the screen
    Me: kk im with u now and i have to play the 140 through
    Me: to withdraw
    Erin: yes
    Erin: as you playing your cash balance will increase and decrease
    Me: what if i want to deposit and not play the bonus cash
    Me: do i have to play that off
    Me: before
    Erin: ok, let me explain it fully
    Erin: you have a cash and bonus balance in your account currently, you will start playing with your cash money before you touch your bonus money. Say you hit the jackpot and would like to withdraw, you can withdraw and forfeit the bonus as you obtained those winnings on your cash money.
    Erin: sorry
    Erin: sorry
    Erin: please disregard that
    Erin: My mistake
    Erin: You would need to play through the full bonus before you are able to withdraw
    Erin: my apologies once again
    Erin: are you still there
    Me: yes thats not really fair becausse ive just won 300 on one spin then u change what tou siad
    Me: i would rather forfeit the bonus and carry on
    Erin: sorry
    Erin: that does not apply to EuroPalace
    Me: you work there and quoted that
    Erin: I did correct myself when I realized my mistake
    Erin: I am human at the end of the day
    Erin: I can make mistakes

    she clearly says i can am playing with my cash first then the bonus and if i wish to fofet i can the soon as that spin ends she says she made a mistake hmm
    i have a screenie as well just not sure how to post it what do you guys think
  2. Jan 12, 2012
  3. boyddytoddy32

    boyddytoddy32 Dormant account

    Internet Researcher
    What a deal?!? :lolup: You can check on other online casino sites. My friend told me to try playing at *snip*, he told me it is better but haven't try it though.
    Last edited by a moderator: Jan 12, 2012
  4. Jan 12, 2012
  5. Nifty29

    Nifty29 Dormant account

    Turn right, then right. then right again
    Piss off you spamming scumbag
    5 people like this.
  6. Jan 12, 2012
  7. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Clerk with shipping discounts worldwide
    Haha nice one, must be contender for comment of the year :lolup:
  8. Jan 12, 2012
  9. Perc

    Perc Experienced Member webmeister

    While the CS rep did make a mistake, this is how most bonuses work. You agreed to the written terms and conditions as soon as you accepted the bonus, it doesn't matter what a CS rep says, the written terms will be used in any dispute. You should have read them before accepting the bonus.
  10. Jan 12, 2012
  11. jjezebel37

    jjezebel37 Meister Member mm1

    Belfast (Northern Ireland)

    LOL...Nifty,you have a wonderfulway with words but i have to be honest when i say i love it!! :)
  12. Jan 12, 2012
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    The PAB Guy
    While the sentiment expressed here is understandable perhaps a less provocative choice of language might be in order. :thumbsup:
    1 person likes this.
  14. Jan 12, 2012
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom
    It seems the CS corrected the mistake right away without a delay.

    Being able to sacrifice the bonus is an unusual rule variation in any case, and it is possible she was thinking of being able to have the bonus removed before placing any bets, and mistakenly answered this question before quickly realising she had got the wrong end of the stick.

    Even those casinos that have this variation, it does not apply to the welcome bonus, but to loyalty bonuses offered to regular players.

    All is not lost, there is every chance of coming out ahead after that win if you keep bets relatively low. Given that the deposit was only £20, even completing the WR with £50 left is a considerable profit.

    Try slots like Munchkins on 0.75 or 1.05 - they are lower variance, but also the hit rate for bonus rounds is double that of Jane Blonde and other Thunderstruck variants, so less chance of being killed off by the variance.

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