on the 1st of september I opened an account on Euromoon, which is I guess same company than Osiris where I had lost 670 euros.
I made a single deposit of 200 euros by Neteller and was credited of 630 euros (with welcome bonus I did not ask for by the way) .One deposit, one bonus of 430 make 630.
after completed the mini of wagering (x33) , I had 5800 euros on bank ! thanks to a high winning on the slot "casinomeister" then I decided to ask for 5000 withdrawal. They reply is that cancelled for abusive game...
Please I want to understand and up to now no answer on their side. Their conditions is that wagering should not be more than 30 % . OK so as I never played more than 15 euros, it represents either 7,5 % (of deposit) either 3,5 % (of bonus)
I can provide as evidence copy of deposit, copy of withdrawal, copy of chat with "benjamin" the chat agent that never warned me, he even write that I am in a good way to win....
Please help as really, it is not right this way...and that they do not give evidence of that abusive gaming, that of course I contest
I think ist is also a very unionist way to false the rate of redistribution of slots because they have given the jackpot (here, casinomeister) and won't give again..and money goes nowhere
thanks
ps sorry for my english
I made a single deposit of 200 euros by Neteller and was credited of 630 euros (with welcome bonus I did not ask for by the way) .One deposit, one bonus of 430 make 630.
after completed the mini of wagering (x33) , I had 5800 euros on bank ! thanks to a high winning on the slot "casinomeister" then I decided to ask for 5000 withdrawal. They reply is that cancelled for abusive game...
Please I want to understand and up to now no answer on their side. Their conditions is that wagering should not be more than 30 % . OK so as I never played more than 15 euros, it represents either 7,5 % (of deposit) either 3,5 % (of bonus)
I can provide as evidence copy of deposit, copy of withdrawal, copy of chat with "benjamin" the chat agent that never warned me, he even write that I am in a good way to win....
Please help as really, it is not right this way...and that they do not give evidence of that abusive gaming, that of course I contest
I think ist is also a very unionist way to false the rate of redistribution of slots because they have given the jackpot (here, casinomeister) and won't give again..and money goes nowhere
thanks
ps sorry for my english