Casino Complaint Euromoon casino doest not pay winning using false "abusive play" reasons

quatine

Dormant account
Joined
Jun 19, 2013
Location
paris
on the 1st of september I opened an account on Euromoon, which is I guess same company than Osiris where I had lost 670 euros.
I made a single deposit of 200 euros by Neteller and was credited of 630 euros (with welcome bonus I did not ask for by the way) .One deposit, one bonus of 430 make 630.
after completed the mini of wagering (x33) , I had 5800 euros on bank ! thanks to a high winning on the slot "casinomeister" :) then I decided to ask for 5000 withdrawal. They reply is that cancelled for abusive game...
Please I want to understand and up to now no answer on their side. Their conditions is that wagering should not be more than 30 % . OK so as I never played more than 15 euros, it represents either 7,5 % (of deposit) either 3,5 % (of bonus)
I can provide as evidence copy of deposit, copy of withdrawal, copy of chat with "benjamin" the chat agent that never warned me, he even write that I am in a good way to win....
Please help as really, it is not right this way...and that they do not give evidence of that abusive gaming, that of course I contest
I think ist is also a very unionist way to false the rate of redistribution of slots because they have given the jackpot (here, casinomeister) and won't give again..and money goes nowhere


thanks

ps sorry for my english
 

FAZI1

Full Member
Joined
Dec 6, 2011
Location
Punta Cana
Any update in this case? looks like they try cheting you ? or they give you exacly points from terms and conditions of break rulez?



All casinos from their group often use some unethical practice and is a lot complains from players vs this casino group ( Euromoon . Osiris , Deuce Club , Cosmik ,Atlantic, Parklane )

+ They have hidden deep in general terms and conditions rulez not allowed " Placing total bets equal to or greater than 30% of the value of the deposit currently in play"

So in this group if player play with real money - without any bonus cant bet more then 30% of deposit amount.

So basicly this rule is big trap for all table games players.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I could not NOTIFY THE CASINO REP i did not find it in the lists sorry

NP, there is no rep for EuroMoon listed.

As the other members will probably mention you might want to check out our Pitch a Bitch service. If that sounds like the thing you want to do then please read the Pitch-A-Bitch FAQ thoroughly. It's not as daunting as it looks and the FAQ does detail what you can expect from us and what we expect from you throughout the PAB process. Submitting a PAB is free to all but we do ask that you know and respect our procedures.

Let me know if you have any questions. You can contact me via email at max.drayman@casinomeister.com or here on the forums by Private Message (Link Outdated / Removed).

Regards,
Max, Complaints (Pitch-A-Bitch) Manager, Casinomeister.com
 
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