WARNING Eurolinx - non-payment, no response to player issues

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Starting several weeks ago player complaints regarding Eurolinx started trickling in. We attempted to contact the representative but got no answer. Emails eventually precipitated a response from Eurolinx management that the rep had moved on but they'd find someone else from Eurolinx to field our issues. That hasn't happened and repeated attempts to get attention to these, and newer, outstanding issues have been ignored:

Warning: Eurolinx appears to be withholding payments and ignoring player issues. Until further notice players are advised to avoid this casino.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Eurolinx has recently replied. I'm putting together a broader statement from them but for now affected players should note the following info received today from Eurolinx:
Anyone who has an issue should send an email to
Kevin (bank@eurolinx.com) who is handling communication about withdrawal
issues.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Ok, here's a more complete version of what we've recently received from Eurolinx:
We do not actively follow the forum and I apologies that we have not come back to you earlier. Some players are experiencing slow withdrawals, but everyone is getting paid.

Anyone who has an issue should send an email to Kevin (bank@eurolinx.com) who is handling communication about withdrawal issues.

We are working hard to sort out the backlog, but I cant give you an indication at this moment when the problem will be out of the system. When I have more material information I will get back to you.

I will be your point of contact from now on.
 

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