Eurolinx, BetOnBet, and Linx Casino gone into liquidation!!!

biggambler567

Dormant account
PABaccred
PABnononaccred2
Joined
Aug 16, 2007
Location
Trinidad
Issue

Well I have submitted a PAB and also have sent the rep of the casino a few messages a little over a week now and have not gotten a response, i know the rep at least saw one of my messages because i sent him a pm and i got a notice that the message was opened, so what does that say? I will wait for max to respond to my PAB before i make any further comments on this matter, but it is quite strange that when i call support, i always get the voicemail, i can never get through to live support and well my emails has been gone unanswered for weeks, so we will se where all this goes....
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Well I have submitted a PAB and also have sent the rep of the casino a few messages a little over a week now and have not gotten a response, i know the rep at least saw one of my messages because i sent him a pm and i got a notice that the message was opened, so what does that say? I will wait for max to respond to my PAB before i make any further comments on this matter, but it is quite strange that when i call support, i always get the voicemail, i can never get through to live support and well my emails has been gone unanswered for weeks, so we will se where all this goes....

This is the issue that has been discussed. The rep admitted that there were not enough staff to cope, and more were being recruited. The problem means that if something goes wrong, it is compounded by support simply not dealing with the query for weeks at a time, making a simple matter a 4 week delay in receiving a bonus, or getting a withdrawal request through the system.
First withdrawals are a problem because documents have to be requested, and sent for review, and lack of support staff means there are long gaps between each stage of the process.

The rep reading a PM, and deciding not to reply straight away makes it look like he is ignoring the issue. It may be that he reads the message, and intends to reply after investigating the issue. Unfortunately, unless he says this is what he is doing in a brief reply, how is the player suposed to know they are not just being ignored again.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
This is the issue that has been discussed. The rep admitted that there were not enough staff to cope, and more were being recruited. The problem means that if something goes wrong, it is compounded by support simply not dealing with the query for weeks at a time, making a simple matter a 4 week delay in receiving a bonus, or getting a withdrawal request through the system.
First withdrawals are a problem because documents have to be requested, and sent for review, and lack of support staff means there are long gaps between each stage of the process.

The rep reading a PM, and deciding not to reply straight away makes it look like he is ignoring the issue. It may be that he reads the message, and intends to reply after investigating the issue. Unfortunately, unless he says this is what he is doing in a brief reply, how is the player suposed to know they are not just being ignored again.

Doesnt explain multiple complaints of cashouts taking over a month. Seriously one person can take care of cashouts as they arent instant. Years ago at a place where I worked I paid about 100 invoices/day and it took max one hour, and the software was quite slow. So thats an excuse that I dont buy, maybe for support but not cashouts in general. Okay the cashouts have to be approved but so does invoices.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Doesnt explain multiple complaints of cashouts taking over a month. Seriously one person can take care of cashouts as they arent instant. Years ago at a place where I worked I paid about 100 invoices/day and it took max one hour, and the software was quite slow. So thats an excuse that I dont buy, maybe for support but not cashouts in general. Okay the cashouts have to be approved but so does invoices.

I said it was what the rep ADMITTED, though it certainly seems this is NOT the whole story by far.
 

biggambler567

Dormant account
PABaccred
PABnononaccred2
Joined
Aug 16, 2007
Location
Trinidad
Neplay

I tottaly agree, i for some reason am starting to think that they are going to be just like linx,eurolink and betonbet casino and rip off players and affiliates sooner or later!!!:mad:
 

Edme

Dormant account
Joined
Aug 18, 2010
Location
Netherlands
Is there any news on the Eurolinx situation? MG is doing its best not to respond to anyone. Last news I got from their PR agency is that they are still waiting for a liquidator to be appointed. Must be a good joke.

If there is any news, plz share it.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
Is there any news on the Eurolinx situation? MG is doing its best not to respond to anyone. Last news I got from their PR agency is that they are still waiting for a liquidator to be appointed. Must be a good joke.

If there is any news, plz share it.

Most likely there will never be any liquidator appointed because according to former employees there was basically no money left. And liquidators never work for free.

There hasnt been any update on the Malta police investigation either (BetOnBet), which is quite expected.

So no news.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
Most likely there will never be any liquidator appointed because according to former employees there was basically no money left. And liquidators never work for free.

There hasnt been any update on the Malta police investigation either (BetOnBet), which is quite expected.

So no news.

Well some updates were posted at 2+2:
You do not have permission to view link Log in or register now.


The post contains contact info for the Inspector Ivan Cilia which may be of use for former BetOnBet players.

Some extracts from the post:
Please also be informed that the director of the company is not in Malta and therefore if upon conclusion of the Court Inquiry, there seems to be enough evidence agaisnt the director, his extradition would be requested. This procedure can take some time.

Also please be informed that if a person is convicted in a Criminal Court for Criminal Charges, the Court delivers a sentence as punishment and is not bound to order the payment to the victims. Usually it is the victim himself who has to start a court case in a Civil Court and requests payment.


At least some progress. Even if players never see a dime of their money at least there is some hope that Jo Remme will face criminal prosecution.
 

pokeraddict

Webmaster
Joined
Aug 3, 2002
Location
Las Vegas
But yet people continue to support Microgaming by playing on their sites. It's really disturbing and shows one of the serious things that is wrong in this industry.

Absolute Poker/Ultimate Bet have 2 major insider cheating scandals and a serious security issue and yet they are still the 3rd largest US friendly poker network. Microgaming has three massive bankruptcies. One of them involved a known con artist and they failed to do any type of background check. Players and affiliates lost millions and they ran and hid refusing to help players at all or admit any responsibility and yet licensees and players still stand by them. Of course Microgaming kept their share of the rake and win for years but God forbid they use that money to right the situation.

What does a site or network have to do to run players off?
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
As LGA was discussed in the CC thread this is also a huge failure on their part. In the Remote Gaming Regulation part VIII nr 40 (page 15) its states:
(1) A licensee shall keep players’ funds separately from
the licensee’s own funds in a Clients’ account held with a credit
institution approved by the Authority.
It has much more text so worth to read if interested.

They have clearly failed at Part VIII 40. So they havent followed their own procedures stipulated in Remote Gaming Regulation. Basically meaning that they havent regulated Alpine Malta Ltd (BetOnBet) properly thus leading to player balances going up in cybersmoke due to their failure. Wonder how much licensing fees they took over the years?

Players should be able to sue LGA:mad:


What does a site or network have to do to run players off?

Go bust?
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
Was reading the CM news special about online gambling regulation featuring Microgamings views(https://www.casinomeister.com/stati...-REGULATION-OPENS-THE-DOOR-OF-OPPORTUNITY.php)
and immediately spotted this: Head of Poker Lydia Melton previously known as EurolinxLydia. I tought she had been sacked.

She left Eurolinx in April (?) 2009 (and joined MG in June same year) when the company had already struggled for a year and must have been fully aware of the problems.
This is like an black eye to the victims of Linx Group. Someone being involved in the whole fiasco now is the Head of Poker.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
2010 Go Wild Gaming? :)

Even if they would go bust they probably have a nice customer database and casinos seldomly have any big player balances so they would likely be bought up by another group.
But I guess it was meant tongue in cheek?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Even if they would go bust they probably have a nice customer database and casinos seldomly have any big player balances so they would likely be bought up by another group.
But I guess it was meant tongue in cheek?

The problem is that the SILENCE from MGS on this SERIOUS issue is deafening, and players can STILL DEPOSIT, even though the situation remains unclear.

This could all be cleared up, or it could all go VERY wrong, and players who lost funds after MGS KNEW of the raid because MGS decided to allow the casino to continue operating will be after MGS.

We KNOW that MGS have the option of immediately suspending a casino's ability to take further deposits. They did this within MINUTES of being told that TUSK intended to go into liquidation. All attempts to deposit into the casinos were blocked by MGS, and all players could do was log in to their accounts & check their stats. They could not even play with existing funds, let alone deposit.

I know the timeline because I withdrew the morning of the announcement, and that same afternoon (after the announcement was made) I found MGS had frozen the casinos, and I could not deposit, nor load any games.

In the case of GoWild, MGS have seen fit to continue to allow the casino to take money, and for games to be played, even though all we have are assurances that their lawyers will sort this mess out soon.

What if the Serbian authorities do NOT allow this to be "sorted out", and decide to continue holding key GoWild staff, their equipment, assets in Serbia, etc? Worse, they may charge and gain convictions, which could result in the casino being UNABLE, even if willing, to meet it's obligations.

If mere WEBMASTERS can be charged for promoting such an activity, I am sure the underlying CASINOS most certainly can be charged for carrying out such an activity. The law in Malta is irrelevant, it is the law in SERBIA that governs what can be done IN Serbia.
 

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